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Remote Call Transfer Agent Jobs in Toronto, ON (NOW HIRING)

Alpaca

Senior Data Engineer

Toronto, ON · On-site +1

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks ... Our team is 100% distributed and remote. Responsibilities: * Design, build, and evolve the core ...

TripleTen

FDE Teaching Expert (Part-time)

Toronto, ON · Remote

Has personally owned deployments end-to-end in real client or enterprise environments - first call ... LLM and agent systems in production (prompting, tool/function calling, orchestration frameworks ...

Caseware

Product Support Analyst - Accounting

Toronto, ON · On-site +1

CA$50K - CA$60K/yr

This role is remote and open to candidates who reside in and are eligible to work in Canada What ... Effectively work in an inbound call queue and manage a high volume of calls and emails * Provide ...

Teladoc

Case Coordinator

Toronto, ON · Remote

CA$50K - CA$55K/yr

Case creation and records transfer in collaboration with the Case Management team and providers ... Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records ...

Wand

Product Analyst

Toronto, ON · Remote

$145K - $175K/yr

You'll set sample sizes, call stat sig, and write the readouts. When a result is noisy or a test is ... We are unable to sponsor, transfer, or take over sponsorship of work visas, now or in the future.

Odaia Intelligence Inc.

Data Engineer

Toronto, ON · Remote

ODAIA is a remote first organization, all our positions are WFH with frequent company and team ... ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people ...

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All JobsCall Transfer Agent JobsRemote Call Transfer Agent JobsRemote Call Transfer Agent Jobs in Toronto, ON

Remote Call Transfer Agent information

What is a remote call transfer agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.

What skills and qualifications are needed to thrive as a remote call transfer agent?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What challenges might a remote call transfer agent encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What are popular job titles related to Remote Call Transfer Agent jobs in Toronto, ON?

For Remote Call Transfer Agent jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Call Transfer Agent jobs in Toronto, ON look for?

The top searched job categories for Remote Call Transfer Agent jobs in Toronto, ON are:

Remote Call Transfer Agent jobs near you
Infographic showing various Remote Call Transfer Agent job openings in Toronto, ON as of June 2026, with employment types broken down into 1% As Needed, 95% Full Time, 3% Part Time, and 1% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Forward Deployed Engineer (OpenAI Platform)

OpsGuru

Toronto, ON • Remote

Full-time

Retirement

Posted 2 days ago

New

Job description

Forward Deployed Engineer (OpenAI Platform)

Location: Remote Time zone: NA/Eastern Type: Full-time Experience: 10+ Years


Role Overview

This position requires a Forward Deployed Engineer (FDE) specializing in Data, Machine Learning, and OpenAI technologies to embed directly within customer environments. You will serve as the primary technical authority transforming legacy data estates and operational bottlenecks into production-grade data pipelines, OpenAI-powered agentic workflows, and enterprise AI solutions.


The role is heavily customer-facing: you will work alongside client business units and engineering teams to rapidly build modern data platforms and deploy custom OpenAI architectures (leveraging o-series reasoning models, Assistants API, and Azure OpenAI Service). This is a high-ownership, hands-on role where you will leverage Spec-Driven Development (SDD) and AI-assisted workflows to drive immediate enterprise value directly where the customer operates.


Key Responsibilities

  • Customer Embedding & OpenAI Delivery: Deploy directly into customer environments to audit domain logic and data pipelines. Own end-to-end delivery-from data discovery to OpenAI API integration and model fine-tuning-building trust as the customer's lead technical partner.
  • Data Platform Modernization: Partner with client leadership to refactor legacy SQL databases, monolithic ETL jobs, or unmaintained data warehouses into modern lakehouses optimized for low-latency retrieval and OpenAI embeddings.
  • Spec-Driven Development (SDD): Apply a "spec-first" engineering workflow using OpenAI-powered tools (Cursor, Copilot). Write structured specifications (schemas, function definitions, transformations) to auto-generate production PySpark jobs, data models, and API wrappers.
  • OpenAI & Agentic AI Implementation: Architect production-grade solution pipelines utilizing OpenAI Assistants API, Structured Outputs, Function Calling/Tool Use, and multi-agent orchestration SDKs. Build advanced RAG architectures using OpenAI Embeddings and specialized vector engines.
  • LLMOps, Evals & Cost Optimization: Establish robust evaluation frameworks (OpenAI Evals) to measure accuracy, latency, and hallucination control. Implement aggressive token budget management, prompt caching, batch processing via OpenAI Batch API, and circuit breakers.
  • Client Enablement & Enterprise Governance: Train customer engineering teams on OpenAI best practices, Azure OpenAI security standards (VNet, RBAC, Data Privacy), SDD methodologies, and maintainable MLOps patterns.


Requirements

  • 10+ Years of Experience: Proven track record as a Principal Data Engineer, Lead ML/AI Architect, or Enterprise Solutions Architect scaling distributed data systems.
  • OpenAI Ecosystem Depth: Mastery of OpenAI Platform APIs, Azure OpenAI Service, Fine-Tuning, Structured Outputs, Function Calling, Realtime API, and OpenAI Vector Stores/Embeddings.
  • Customer-Facing Aptitude: Strong executive presence to interface directly with client C-suite stakeholders and technical engineering leads.
  • Generative AI & SDD Experience: Demonstrated proficiency using structured natural language specs to guide AI tools in auto-generating ETL jobs, test suites, and schema contracts.
  • Willingness to Travel: Comfort with occasional travel (once/quarter to customer sites.


Preferred Qualifications

  • Prior experience in a Software/Data Engineer or technical consulting role within enterprise AI.
  • Direct experience migrating on-premises legacy data systems to Azure OpenAI cloud architectures.
  • Deep understanding of AI governance, content safety filtering, and private endpoint deployments for OpenAI workloads.


Compensation & Perks

  • Competitive compensation package (160K - 180K CAD / year)
  • Retirement Savings Matching Program (RRSP)
  • Access to the latest tech
  • Partnership with Perkopolis Discounts

Flexibility & Time Off

  • Remote first work environment
  • Flexible work hours & location
  • Paid parental leave options

Health & Wellness

  • Employer paid health & dental premiums
  • GreenShield+ Counselling Mental Health
  • $500 in Health Care Spending Account annually

Growth & Development

  • Peer recognition rewards


As an employer, OpsGuru, a Carbon60 Company, recognizes the importance of balancing our careers with other aspects of our lives, and our culture reflects this ethos - from flexible work hours to health and wellness incentives and having fun along the way. We look for people who thrive in an environment of accountability and at times ambiguity as we adapt and grow our business.

OpsGuru is an equal-opportunity employer. We welcome and encourage applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest in this exciting opportunity.


Only candidates that meet the qualifications will be contacted for an interview.

Apply