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Remote Call Transfer Agent Jobs in Peru, IL (NOW HIRING)

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Remote Call Transfer Agent information

See Peru, IL salary details

$9

$16

$23

How much do remote call transfer agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote call transfer agent in Peru, IL is $16.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.84 per hour, depending on experience, location, and employer.

What is a remote call transfer agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.

What skills and qualifications are needed to thrive as a remote call transfer agent?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What challenges might a remote call transfer agent encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What are popular job titles related to Remote Call Transfer Agent jobs in Peru, IL?

For Remote Call Transfer Agent jobs in Peru, IL, the most frequently searched job titles are:

What job categories do people searching Remote Call Transfer Agent jobs in Peru, IL look for?

The top searched job categories for Remote Call Transfer Agent jobs in Peru, IL are:

What cities near Peru, IL are hiring for Remote Call Transfer Agent jobs?

Cities near Peru, IL with the most Remote Call Transfer Agent job openings:

Remote Call Transfer Agent jobs near you

Licensed Health Insurance Agent - Medicare | Remote

Sagility

Ohio, IL • Remote

$21/hr

Full-time

Medical

Posted 18 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 72 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Licensed Health Insurance Agent - Medicare | Remote

Job Description:

Put Your Health Insurance License to Work and Apply Today!

BroadPath, a Sagility Company, is hiring Licensed Health Insurance Agents to join our remote Medicare sales team.

If you have an active Health Insurance Producer License and are ready to put it to work, we want to hear from you. Whether you are an experienced Medicare sales professional or looking to build your experience in health insurance sales, this is an opportunity to earn competitive pay and incentives while helping customers make important healthcare decisions; all from home.

We are actively hiring for upcoming opportunities. Apply now to be considered.

Compensation & Incentives

Your license and sales performance have value. This opportunity offers competitive hourly pay plus multiple ways to increase your earnings:

  • Starting pay of $21.00+ per hour, with the opportunity for a higher starting rate based on experience, qualifications, geographic location, market data, and client/program requirements
  • Weekly pay
  • Paid training
  • $200 training completion bonus for employees who meet applicable attendance requirements
  • $500 end-of-season bonus based on applicable performance, attendance, and client metrics
  • Per-application incentives providing opportunities to earn additional compensation for eligible applications and sales performance
  • Additional performance, attendance, and project-specific incentives may be available based on assignment

Additional incentive and bonus eligibility requirements will be communicated by Operations during training.

Why Join BroadPath, a Sagility Company?

We want you to have the tools, support, and opportunity to succeed while working remotely. You can expect:

  • 100% remote work
  • Company-provided laptop, headset, and Bhive webcam
  • Instructor-led virtual training to prepare you for your Medicare client assignment
  • Ongoing coaching and support from your leadership team
  • A collaborative virtual work environment
  • Opportunities to strengthen your Medicare knowledge and sales experience
  • Opportunities to earn additional compensation based on applicable program requirements and performance

What You Will Do

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers exploring Medicare health plans. You'll use your insurance knowledge, communication skills, and ability to connect with people to understand customer needs, explain available options, and confidently guide customers through the enrollment process.

On a typical day, you'll:

  • Answer inbound calls from customers exploring Medicare health insurance options
  • Conduct needs assessments using active listening and consultative sales techniques
  • Educate customers on available Medicare health plans, benefits, products, and services
  • Recommend solutions based on individual healthcare and coverage needs
  • Confidently guide conversations toward successful enrollment
  • Complete health plan enrollments while meeting applicable sales and performance expectations
  • Identify additional customer needs and available solutions when appropriate
  • Build trust through clear, professional, and compassionate communication
  • Navigate multiple systems while maintaining accuracy, efficiency, and compliance
  • Protect customer information and follow all applicable privacy, security, and HIPAA requirements
  • Represent BroadPath, a Sagility Company, and our client partners with professionalism and care

What You Will Bring

  • Active resident Health Insurance Producer License
  • Ability to obtain reciprocal state health insurance licenses when required
  • High school diploma or equivalent
  • Previous sales, customer service, call center, or health insurance experience preferred
  • Strong communication and active listening skills
  • Customer-focused approach with the ability to build trust and rapport
  • Strong computer navigation skills and the ability to work efficiently across multiple systems
  • Ability to maintain accuracy and attention to detail in a fast-paced environment
  • Ability to remain seated for extended periods while working productively in a remote environment

Schedule

This is a seasonal, fully remote opportunity. Schedules are assigned based on business and client needs and may fall within:

Monday-Sunday | 8:00 AM-10:00 PM, Client Local Time

Specific schedules, program details, assignment length, and requirements will be discussed during the interview and assignment process.

What You Will Need to Work from Home

Before your first day, you'll need:

  • 19" or larger monitor with VGA or HDMI port and appropriate cable
  • USB wired mouse; USB wired keyboard optional
  • Reliable, hardwired internet connection with a minimum of 25 Mbps download / 10 Mbps upload
  • Ethernet cable
  • Private, distraction-free workspace that protects member confidentiality and minimizes background noise

Important: Wi-Fi, cellular, hotspot, and other wireless internet connections are not supported because they cannot maintain the secure VPN connection required for this role.

What We Provide

BroadPath, a Sagility Company, provides the following equipment for the duration of your assignment:

  • Laptop
  • Headset
  • Bhive webcam

Ready to Put Your License to Work?

Don't wait to take the next step. We are actively considering licensed candidates for upcoming Medicare opportunities.

If you have an active Health Insurance Producer License, enjoy connecting with customers, and are motivated by the opportunity to earn additional compensation based on your performance, apply today to be considered for an upcoming class.

About BroadPath, a Sagility Company

BroadPath, a Sagility Company, brings together people, technology, and healthcare expertise to support exceptional experiences for the members and organizations we serve.

Our remote teams play an important role in helping customers navigate healthcare with greater clarity and confidence. We value collaboration, accountability, and the ability to make a positive impact through every interaction.

Employment may be contingent upon successful completion of background checks, previous employment verification, education verification, licensing requirements, and other screening requirements applicable to the position or client assignment.

BroadPath, a Sagility Company, uses market-based compensation practices to ensure competitive pay. Your starting rate will be determined based on your experience, qualifications, geographic location, applicable market data, and client or program requirements.

BroadPath, a Sagility Company, is an Equal Opportunity Employer/Veteran/Disability.

Location:

Work@Home Florida (EST)United States of America

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