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Remote Call Transfer Agent Jobs in Cary, IL (NOW HIRING)

YO AI Labs

AI/ML Engineer - Remote

Chicago, IL · Remote

$200 - $350/hr

You will work with LLMs, RAG, prompt engineering, multi-agent systems, and cloud AI platforms to ... Build robust ETL and data pipelines , metadata catalogs, and ontologies for AI training and ...

YO AI Labs

Mental Health Expert - Remote

Chicago, IL · Remote

$200 - $350/hr

You will work with LLMs, RAG, prompt engineering, multi-agent systems, and cloud AI platforms to ... Build robust ETL and data pipelines , metadata catalogs, and ontologies for AI training and ...

HUB

Personal Lines Retention Agent

Des Plaines, IL · Remote

$25.64/hr

**This role is fully remote and requires an active P&C License** About us: Powered by HUB ... Successfully work in a call center type of environment. * Process endorsement requests for personal ...

Ascent Placement Partners

Be Seen First

Remote Software Engineer - Technical Advisor

Chicago, IL · Remote

$150/hr

Reviewing full coding-agent session logs to assess what a model investigated, verified, assumed, or ... Link: - test/KWJMaEuEfaMa5ihAZ/cct8vNutLbnMJe Step 3: Phone Interview A screening video call with ...

New

JLL

Senior Software Engineer

Chicago, IL · Remote

$126K - $166K/yr

You are proficient in English, both written and verbal, sufficient for success in a remote and ... patterns transfer even as the specific APIs evolve * You have experience with agent system ...

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All JobsCall Transfer Agent JobsRemote Call Transfer Agent JobsRemote Call Transfer Agent Jobs in Cary, IL

Remote Call Transfer Agent information

See Cary, IL salary details

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How much do remote call transfer agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote call transfer agent in Cary, IL is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.28 per hour, depending on experience, location, and employer.

What is a remote call transfer agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.

What skills and qualifications are needed to thrive as a remote call transfer agent?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What challenges might a remote call transfer agent encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What are popular job titles related to Remote Call Transfer Agent jobs in Cary, IL?

For Remote Call Transfer Agent jobs in Cary, IL, the most frequently searched job titles are:

What job categories do people searching Remote Call Transfer Agent jobs in Cary, IL look for?

The top searched job categories for Remote Call Transfer Agent jobs in Cary, IL are:

What cities near Cary, IL are hiring for Remote Call Transfer Agent jobs?

Cities near Cary, IL with the most Remote Call Transfer Agent job openings:

Remote Call Transfer Agent jobs near you

Call Center Representative - Remote

Lucky Lincoln Gaming LLC

Chicago, IL • Remote

$20/hr

Part-time, Other

Re-posted 13 days ago

Job description

Description

Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter. 


Role overview

  • Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service 
  • Create, follow up on, and close tickets as required daily 
  • Focus on increasing percentage of remote fix tickets relative to the total tickets 
  • Prioritize and organize calls according to urgency 
  • Supervise the route and status of field technicians and collectors to prioritize their daily schedule 
  • Maintain and update call logs, call records and other important documentation 
  • Ensure location owners feel supported and valued 
  • Building relationships with location owners and other call center team members based on trust and reliability 
  • Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately 
  • Review and communicate low level alerts to the technician and collection team 

Compensation

$20 - $20 USD


We Run on EOS


At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. 


Our Core Values

  • Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. 
  • 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. 
  • Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. 
  • Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go. 
  • Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency 

Equal Employment Opportunity


Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 



Requirements

The successful candidate will have 

  • Ability to multitask with minimal direction 
  • Strong communication and interpersonal skills to interact with customers, peers, and managers 
  • Attentive to detail with a passion to learn and grow 
  • Ability to work from 11am - 9pm Saturday and Sunday 
  • High school diploma or GED required 
  • Must be at least 21 years of age 
  • Great customer service skills 
  • Excellent written and communication skills 
  • Previous experience in a call center or customer-focused environment 
  • Weekend and evening availability 


Apply