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Remote Call Transfer Agent Jobs in Detroit, MI (NOW HIRING)

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Remote Call Transfer Agent information

See Detroit, MI salary details

$10

$17

$24

How much do remote call transfer agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote call transfer agent in Detroit, MI is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.80 per hour, depending on experience, location, and employer.

What is a remote call transfer agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.

What skills and qualifications are needed to thrive as a remote call transfer agent?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What challenges might a remote call transfer agent encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What are the most commonly searched types of Call Transfer Agent jobs in Detroit, MI?

The most popular types of Call Transfer Agent jobs in Detroit, MI are:

What are popular job titles related to Remote Call Transfer Agent jobs in Detroit, MI?

For Remote Call Transfer Agent jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Call Transfer Agent jobs in Detroit, MI look for?

The top searched job categories for Remote Call Transfer Agent jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Call Transfer Agent jobs?

Cities near Detroit, MI with the most Remote Call Transfer Agent job openings:

Remote Call Transfer Agent jobs near you

Mortgage Loan Officer (NMLS Required)

loanDepot

Southfield, MI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

loanDepot rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Position Summary:   

Our Direct Sales channel is at the core of who we are at loanDepot—a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 states. Our direct lending channel, comprised of both seasoned mortgage veterans & our own home-grown Lending Officers, receive daily warm transfers from our call center agents to recommend loan solutions in accordance with lending guidelines and mortgage policy. Our Lending Officers put their clients’ needs first to pre-qualify and provide a consultative, customer first approach, to determine the loan program that best fits their specific financial goals.  

Responsibilities:   

  • Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center. 
  • Will present loanDepot’s competitive edge, evaluate customer needs, and sell valuable financial solutions to clients across the country.
  • Builds rapport, analyzes financial situations, and determines the appropriate loan product to meet their client’s goals.
  • Educates clients on how to better manage their mortgage and debt.
  • Assists clients through the loan process from application to closing.
  • Maintains minimum production standards including originations & fundings.

 Requirements:   

  • 2+ years of recent mortgage origination experience in a similar direct lending environment REQUIRED.
  • Must be willing to commute to our office in Southfield, MI. Remote will be considered on a case-by-case basis.
  • NMLS SAFE ACT compliant, holding 5 or more active state licenses REQUIRED.
  • Proven production of top performance in alike model REQUIRED.
  • Flexible and adaptable, learns and reacts quickly at a faster than average pace.
  • Excellent customer service & follow through - we're here to take care of our clients.

The Perks:   

  • Compensation - Competitive compensation package which includes base wage in addition to a competitive commission structure with additional kickers.
  • Training/Licensing - Company provided sales training, in addition to continuing education & licensing support. 
  • Marketing machine - on average, 10+ quality leads transferred to our Lending Officers daily.
  • Competitive pricing - we fight for every deal to support our clients.
  • Quick turn times - we understand we must close quickly.
  • Benefits - excellent benefits package including multiple health, dental, and vision options, HSA/FSA plans, volunteer paid hours, tuition reimbursement, pet coverage, company paid life insurance and more!
  • Financial Planning - 401K with company match.

About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation for Licensed Lending Officers. The base pay for this role is determined by your state's minimum wage and county requirements. In addition to an uncapped commission plan.  Ramp-up bonuses are possible, based on a proven record of recent production.  

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

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