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Remote Call Transfer Agent Jobs in Jackson, MI (NOW HIRING)

Adecco

Customer Service Call Agent

Jackson, MI · Remote

$15.50/hr

Michigan (Remote), must reside in the state of Michigan Schedule: Monday-Friday 8:00 am-5:00 pm Pay ... call center, or data processing experience · Experience in utilities, energy efficiency programs ...

Adecco

Customer Service Call Agent

Jackson, MI · Remote

$16.50/hr

Michigan (Remote), must reside in the state of Michigan Schedule: Monday-Friday 8:00 am-5:00 pm Pay ... call center, or data processing experience · Experience in utilities, energy efficiency programs ...

Liveops

Remote Customer Service Agent

Jackson, MI · Remote

$14 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

All JobsCall Transfer Agent JobsRemote Call Transfer Agent JobsRemote Call Transfer Agent Jobs in Jackson, MI

Remote Call Transfer Agent information

See Jackson, MI salary details

$9

$15

$22

How much do remote call transfer agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote call transfer agent in Jackson, MI is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What is a remote call transfer agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.

What skills and qualifications are needed to thrive as a remote call transfer agent?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What challenges might a remote call transfer agent encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What are popular job titles related to Remote Call Transfer Agent jobs in Jackson, MI?

For Remote Call Transfer Agent jobs in Jackson, MI, the most frequently searched job titles are:

What job categories do people searching Remote Call Transfer Agent jobs in Jackson, MI look for?

The top searched job categories for Remote Call Transfer Agent jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Remote Call Transfer Agent jobs?

Cities near Jackson, MI with the most Remote Call Transfer Agent job openings:

Remote Call Transfer Agent jobs near you
Infographic showing various Remote Call Transfer Agent job openings in Jackson, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,580 per year, or $15.7 per hour.

Customer Service Call Agent

Adecco

Jackson, MI • Remote

$15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Key responsibilities

  • Review and process energy efficiency incentive applications for accuracy and eligibility

  • Provide inbound and outbound customer support via phone and online chat

  • Assist applicants and program participants with program questions and application status

Job description

Energy Customer Care Agent (Work From Home)

Location: Michigan (Remote), must reside in the state of Michigan

Schedule: Monday-Friday 8:00 am-5:00 pm

Pay Rate: $15.50 an hour

Position Overview
We are seeking detail-oriented and customer-focused Energy Customer Care Agents to join our dedicated energy team. In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and program participants successfully navigate energy efficiency programs.

Key Responsibilities

·       Review and process energy efficiency incentive applications for accuracy and eligibility

·       Finalize approved energy applications and ensure accurate payment processing

·       Provide inbound and outbound customer support via phone and online chat

·       Assist applicants and program participants with program questions and application status

·       Perform back-office processing support for utility clients and their customers

·       Maintain a high level of accuracy while managing repetitive data and detailed information

Required Skills & Qualifications

·       Strong attention to detail and ability to focus on repetitive data-driven tasks

·       Excellent customer service and communication skills (verbal and written)

·       Ability to work independently in a remote environment

·       Comfort working in a technical or regulated setting

·       Basic computer proficiency and ability to navigate multiple systems

Preferred Qualifications

·       Previous customer service, call center, or data processing experience

·       Experience in utilities, energy efficiency programs, or technical customer support

·       Familiarity with CRM systems or application processing platforms

Work Environment

·       Fully remote (work from home)

·       Structured, process-driven role with consistent daily tasks

·       Supportive team focused on accuracy, service quality, and customer satisfaction

Why Join Us?

·       Make a meaningful impact by supporting energy efficiency initiatives

·       Stable remote work opportunity

·       Be part of a knowledgeable and dedicated energy services team


Pay Details: $15.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.