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Remote Call Transfer Agent Jobs in Kentucky (NOW HIRING)

PNC Bank

Exposure to ACBS Wire transfer experience Loan administration experience, with an emphasis on ... In this role, you will follow up on notices from agent banks, balance general ledgers, and ...

Bluelight Consulting

Document technical solutions, agent architecture patterns, and best practices for reusable ... Proficiency with ETL / data integration tools including Glue, AirByte, Python, and custom APIs

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Remote Call Transfer Agent information

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What challenges might a remote call transfer agent encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What skills and qualifications are needed to thrive as a remote call transfer agent?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What is a remote call transfer agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.
What are popular job titles related to Remote Call Transfer Agent jobs in Kentucky? For Remote Call Transfer Agent jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Call Transfer Agent jobs in Kentucky look for? The top searched job categories for Remote Call Transfer Agent jobs in Kentucky are:
Remote Call Transfer Agent jobs near you

Sr. Transaction Coordinator - Remote or Hybrid

Cushman & Wakefield

Erlanger, KY • On-site, Remote

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Cushman & Wakefield rating

7.4

Company rating: 7.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

110th of 202 rated real estate companies

Job description

Job Title

Sr. Transaction Coordinator - Remote or Hybrid

Job Description Summary

Provides operational coordination to C&W transactions management professionals who are supporting a client's dispersed portfolio of real estate locations around the world.

Job Description

Responsibilities:

Provide exceptional client service at all levels, internally and externally

Track and report upcoming lease expirations and other critical dates

Manage smaller transactions and associated parties, i.e. Brokers

Provide support to the transactions team with any documentation required to be used during the transaction management process, including new leases, renewals, purchases, sales, subleases, options, etc.

Prepare negotiation summaries/RFP comparison matrixes

Gather data and real estate market information from research and brokers

Assist in the preparation of market and demographic information for use in presentations and meetings, speak to market information

Coordinate financial analysis

Draft and/or comment on RFP's and LOI's

Draft and process all requests for service or client Initiation documents

Draft and process all Co-Broker and agent engagement letters

Facilitate commission invoicing

Input commission information into C&W revenue reporting system

Assist with reporting functions:

Closing/Value-add reports

Negotiation summaries/RFP comparison matrixes

KPI tracking

Fusion/CoStar/REFLEX or other TM Technology updates and document uploads

Portfolio reporting (e.g. data manipulation, spreadsheet formatting) for both C&W and client

Other administrative client reporting duties that can better managed by C&W

Handle general administrative duties (e.g. copy/fax, light phone support, correspondence as needed, departmental support, etc.)

Process paperwork (e.g. blue-backed documents for signature, ensure proper distribution once documents are fully executed, act as a liaison between Real Estate, Lease Administration and Facility Management)

Review and understand broker market surveys and deliverables prior to client delivery

Complete Portfolio reporting (e.g. data manipulation, spreadsheet formatting) for client(s)

Coordinate client feedback questionnaires/surveys

Ensure and manage the quality and timeliness of transaction information entered into all databases

Prepare transaction communication tools and packages for management for internal approval process

REQUIREMENTS
Must obtain and hold state real estate salesperson license
Ability to read and understand commercial real estate transaction documents, such as a lease, purchase & sale agreement, sublease agreement, SNDA, estoppel, assignment agreement, etc.
2+ years real estate experience in transaction management or corporate real estate


Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 55,250.00 - $65,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailAccommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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