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Remote Call Transfer Agent Jobs in Colorado (NOW HIRING)

Analyst, Traffic Quality

Broomfield, CO · On-site +1

$65K - $75K/yr

... work, user agent strings, and how to perform basic network call tracing (e.g., using browser ... Our hybrid schedule includes two remote workdays (Monday and Friday) and three in-office days ...

Lead the design and delivery of generative AI and agent-enabled solutions, including context ... Based on this role's business requirements, this is a remote position open to qualified applicants ...

Principal Software Engineer

Boulder, CO · On-site +1

$140K - $187K/yr

... call for flexibility.. For exceptional candidates we would consider remote locations in these ... Experience comes in different forms; many skills are transferable; and passion goes a long way.

Estate Planning Attorney

Denver, CO · On-site +1

$150K - $175K/yr

Strong understanding of estate, gift, and generation-skipping transfer tax laws. * Excellent ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

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Remote Call Transfer Agent information

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What are the typical challenges a Remote Call Transfer Agent might encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What are the key skills and qualifications needed to thrive as a Remote Call Transfer Agent, and why are they important?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What is a Remote Call Transfer Agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.
What cities in Colorado are hiring for Remote Call Transfer Agent jobs? Cities in Colorado with the most Remote Call Transfer Agent job openings:
Analyst, Traffic Quality

Analyst, Traffic Quality

Magnite

Broomfield, CO • On-site, Remote

$65K - $75K/yr

Full-time

Medical, Life, Retirement

Posted 10 days ago


Job description

Analyst, Traffic Quality

Broomfield, CO

Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world's largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats, including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

About this team:

As a core pillar of our marketplace quality efforts, the Traffic Quality team is dedicated to safeguarding the trillions of transactions that flow through Magnite platforms every day. Our mission is to ensure that our advertisers receive the authentic engagement and maximum value they pay for, while proactively identifying and removing nefarious actors within the online advertising ecosystem. By leveraging advanced data analytics and detection strategies, we maintain a transparent, secure, and trustworthy environment that protects our partners and upholds the highest standards of digital advertising.

In this role, you will:

  • Monitor and analyze various data sets to identify anomalies, patterns of invalid traffic (IVT), and sophisticated ad fraud schemes.

  • Develop and refine detection models, heuristics, and automated rules to proactively catch and mitigate fraudulent behavior before it impacts advertisers.

  • Evaluate traffic ecosystem health through continuous auditing, ensuring all platform transactions meet quality and compliance standards.

  • Conduct deep-dive investigations into suspicious actors to uncover and dismantle malicious operations.

  • Resolve complex traffic quality escalations and advertiser disputes, providing clear, data-driven justifications to maintain partner trust.

  • Educate key stakeholders on inventory guidelines, resources, and optimization

  • Partner with Product and Engineering teams to design, test, and implement robust, scalable anti-fraud features and infrastructure.

  • Translate complex data findings into clear, actionable insights and strategic recommendations for internal and external stakeholders.

  • Uphold industry standards and best practices (such as MRC guidelines or TAG compliance) to ensure the platform remains a premier, trusted marketplace.

We're looking for someone with:

  • BA/BS required

  • 2+ years of experience in an Internet environment; 2 years of ad-tech experience a plus

  • Prior experience in client-facing roles

  • Expert-level proficiency in Excel, with the ability to manipulate large datasets, build models, and utilize advanced functions (e.g. pivot tables, VLOOKUP, etc) to uncover trends.

  • Experience writing and executing SQL queries to extract and analyze data from relational databases; highly preferred.

  • A solid understanding of basic internet protocols and web technologies, including how IP addresses work, user agent strings, and how to perform basic network call tracing (e.g., using browser developer tools or inspecting network logs).

  • A natural problem-solver who doesn't just look at data points, but connects the dots to understand the bigger picture and spot subtle anomalies.

  • A deep desire to dig beneath the surface, ask the right questions, and figure out the "why" behind suspicious patterns.

  • The ability to articulate your findings clearly and confidently defend your data-driven ideas and conclusions when challenged.

  • A fast learner who thrives in a dynamic environment and can quickly adapt to the rapidly evolving tactics of nefarious actors.

  • A strong ethical compass and a genuine desire to "do the right thing" to protect our advertisers, partners, and the integrity of our platform.

In Colorado, the base salary range for this role is $65,000 - $75,000.
Actual compensation will be determined based on location, experience, skills, and internal equity.

This role is also eligible for:

  • Annual performance-based bonus

  • Equity (NASDAQ: MGNI)

  • Comprehensive benefits package

During the interview process, candidates will receive more specific information about the salary range applicable to their experience and location.

Perks and Benefits:

  • Comprehensive Healthcare Coverage from Day One

  • Generous Time Off

  • Holiday Breaks and Quarterly Wellness Days

  • Equity and Employee Stock Purchase Plan

  • Family-Focused Benefits and Parental Leave

  • 401k Retirement Savings Plan with Employer Match

  • Disability and Life Insurance

  • Cell Phone Subsidy

  • Monthly Fitness and Reimbursement

Career Growth:

We support internal mobility, skill development, and leadership pathways through structured career frameworks and learning programs.

Company Culture:

Magnite's culture is rooted in collaboration and connection, recognizing that both are essential to success. Our hybrid schedule includes two remote workdays (Monday and Friday) and three in-office days (Tuesday through Thursday), where employees can take advantage of catered lunches, beverages, snacks, training opportunities, and engaging office events that enhance the work experience. In addition, we support our team through meaningful benefits and programs, including community service and volunteer opportunities, company-matched charitable contributions, access to mental health resources, structured career development initiatives and growth frameworks, culture and inclusion programs, and our Bonusly peer-to-peer recognition platform.

About Us

The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile-high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.

Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.

Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite's local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change.

Want to learn more about us?

Check out our blog for Magnite announcements and Ad Tech industry news!

Recruiting Agency Notice

Magnite does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.