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Remote Call Reviewer Jobs in Baton Rouge, LA (NOW HIRING)

Ochsner

Physician - Dermatology

Baton Rouge, LA · On-site +1

M-F schedule; seeing between 25-30 patients per day No call or weekend hours Lab, Imaging, and ... Please refer to the to determine whether the position you are interested in is remote or on-site.

Ochsner Health

Physician - Dermatology

Baton Rouge, LA · On-site +1

M-F schedule; seeing between 25-30 patients per day No call or weekend hours Lab, Imaging, and ... Please refer to the to determine whether the position you are interested in is remote or on-site.

Ryder

Maintenance Technical Trainer

Baton Rouge, LA · Remote

$27.75 - $37/hr

Job Seekers can review the Job Applicant Privacy Policy by clickinghere. : Summary The role of ... While we may call you to verify information you have provided in your application, we will never ...

Ochsner

Physician - Ophthalmology

Baton Rouge, LA · On-site +1

Shared call rotation WHY CHOOSE OCHSNER HEALTH: * Flexible schedules to ensure a healthy work-life ... Please refer to the to determine whether the position you are interested in is remote or on-site.

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Remote Call Reviewer information

See Baton Rouge, LA salary details

$10

$28

$46

How much do remote call reviewer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote call reviewer in Baton Rouge, LA is $28.70, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $35.10 per hour, depending on experience, location, and employer.

What is a remote call reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a remote call reviewer?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by remote call reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

What are popular job titles related to Remote Call Reviewer jobs in Baton Rouge, LA?

For Remote Call Reviewer jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Remote Call Reviewer jobs in Baton Rouge, LA look for?

The top searched job categories for Remote Call Reviewer jobs in Baton Rouge, LA are:

Remote Call Reviewer jobs near you
Infographic showing various Remote Call Reviewer job openings in Baton Rouge, LA as of September 2026, with employment types broken down into 70% Full Time, 17% Part Time, 6% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $59,688 per year, or $28.7 per hour.

Call Center Representative - Baton Rouge, LA - Remote

Baton Rouge, LA • Remote

Gainwell Technologies LLC
Health Care and Social Assistance • 10K+ employees
Learn more about Gainwell Technologies LLCexternal

$29K - $41K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

We’re seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Provider Services Call Center Agent. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately.
This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential.

Your role in our mission
  • Handle a high volume of inbound calls and provide accurate assistance to healthcare providers.
  • Meet and maintain performance standards, including resolving 92% of provider calls within 3–5 minutes, as required by contract.
  • Communicate professionally and efficiently with providers to resolve issues.
  • Accurately log and track all call interactions in the designated call tracking system.
  • Support team objectives and collaborate with coworkers to meet departmental goals.
  • Demonstrate strong multitasking and information retention abilities in a high-paced environment.
  • Maintain effective and professional relationships with clients, coworkers, providers, and members.
  • Adhere to scheduled work hours and maintain consistent attendance.
  • Uphold HIPAA compliance and ensure confidentiality of sensitive information.
What we're looking for
  • High School Diploma or equivalent (GED)
  • 1–2 years of experience in customer service or a call center environment; healthcare experience preferred
  • Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
  • Experience working with Medicaid programs preferred
  • Familiarity with medical claims processing or review preferred
What you should expect in this role
  • Schedule: This is primarily a remote position; however, candidates must reside within driving distance of our Baton Rouge office (8591 United Plaza Blvd, Suite 270, Baton Rouge, LA 70809). . The standard work hours are Monday through Friday, 8:00 AM to 5:00 PM CST.
  • Training: A comprehensive training program will be provided prior to onboarding. Training typically lasts 6 to 8 weeks.
  • Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
  • Video Interview Requirement: Candidates must use a webcam for all interviews and during the first week of orientation.
  • Internet Requirements (for remote work):
    • A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required.
    • Higher speeds are recommended to ensure optimal performance.
    • To test your internet speed, go to Google and search: “Internet Speed Test.”

“This posting is intended for pipelining. We will accept applications on an ongoing basis.”

#LI-REMOTE #LI-PP1

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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