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Remote Call Recording Jobs in Austin, TX (NOW HIRING)

ASCENSUS

Bilingual Call Center Representative

Austin, TX · Remote

$19/hr

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Find a quiet place to record and be camera-ready. You'll need a smart phone, tablet, or desktop ...

WME Express

Autonomous Vehicle Remote Operator

Austin, TX · On-site +1

$24 - $25/hr

Austin, TX ( Onsite ) Pay: $24.00-$25.00 per hour Job Type: Full-Time Call 269-408-6738 7 AM to ... Clean driving record * Strong communication, organization, and attention to detail Preferred ...

Afni, Inc.

Remote Customer Service Representative

Austin, TX · On-site +1

$15.75 - $21.50/hr

Those calls will require processing of orders, updating accounts, updating records, effective ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

Afni, Inc.

Remote Customer Service Representative

Austin, TX · Remote

$15.75 - $21.50/hr

Those calls will require processing of orders, updating accounts, updating records, effective ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

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All JobsCall Recording JobsRemote Call Recording JobsRemote Call Recording Jobs in Austin, TX

Remote Call Recording information

See Austin, TX salary details

$29.2K

$83.7K

$170K

How much do remote call recording jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote call recording in Austin, TX is $83,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $112,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Call Recording vs Remote Customer Service Representative?

AspectRemote Call RecordingRemote Customer Service Representative
Primary RoleRecording and managing phone calls for quality and complianceAssisting customers, answering inquiries, resolving issues
Required SkillsTechnical knowledge of call systems, attention to detailCommunication skills, problem-solving, empathy
Work EnvironmentCall recording platforms, remote setupCustomer interaction via phone or chat
CertificationsNone typically required, technical familiarity helpfulCustomer service certifications beneficial

Remote Call Recording focuses on capturing and managing calls for quality assurance, while Remote Customer Service Representatives handle direct customer interactions. Both roles often work remotely and require strong communication skills, but their core responsibilities differ significantly.

What are popular job titles related to Remote Call Recording jobs in Austin, TX?

For Remote Call Recording jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Call Recording jobs in Austin, TX look for?

The top searched job categories for Remote Call Recording jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Call Recording jobs?

Cities near Austin, TX with the most Remote Call Recording job openings:

Remote Call Recording jobs near you

Care Management Support Coordinator

Workforce Connections

Austin, TX • Remote

$22/hr

Contractor

Posted 13 days ago

Job description

Care Management Support Coordinator II

Contract Type / Duration: 3-Month Contract

Location: Remote — Nationally Sourced, CST Hours

Work Hours: 8:00 AM–5:00 PM CST, Monday–Friday, with a 1-hour lunch

Pay Rate: $22/hour, based on experience

Job Summary

We are seeking a Care Management Support Coordinator II to support care management activities and help ensure members receive appropriate services and continuity of care. This is a high-volume, member-facing call center role focused on conducting Health Needs Assessments (HNAs) through outbound and inbound calls.

The position requires approximately 50–70 outbound calls per day, strong communication and documentation skills, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Key Responsibilities

  • Conduct outbound and inbound calls with members to complete Health Needs Assessments.

  • Engage members regarding their care needs, services, resources, questions, and next steps.

  • Coordinate care activities with care managers, healthcare providers, community organizations, members, and caregivers.

  • Identify member needs and make appropriate referrals to Care Managers, Disease Managers, and community-based organizations.

  • Provide education regarding available healthcare benefits and resources.

  • Support member and provider inquiries related to care plans and services.

  • Document member interactions, assessments, care needs, and activities accurately.

  • Maintain member records in accordance with applicable requirements and guidelines.

  • Communicate with care managers, practitioners, and other team members to support continuity of care.

  • Work effectively in a high-volume environment while meeting productivity and quality expectations.

Top Required Skills

  1. High-volume healthcare customer service experience — Strong phone communication, documentation, multitasking, and member engagement skills.

  2. Microsoft Office and technical proficiency — Working knowledge of Excel, Word, Outlook, and remote-work technology; comfortable working with dual monitors.

  3. Managed care or healthcare experience — 2–3 years of managed care, health insurance, or relevant healthcare/physician office experience, preferably with Medicare/Medicaid.

Preferred Skills / Nice to Have

  • Experience working directly with healthcare providers and/or patients.

  • Medicaid experience.

  • Experience completing Health Needs Assessments.

  • Strong organizational and time-management skills.

  • Problem-solving and adaptability in a high-volume environment.

  • Experience working independently in a remote call center environment.

Education Requirement

Required: High school diploma or GED.

Preferred: Bachelor's degree, but not required.

Certifications

None required.

Performance Expectations

  • Approximately 50–70 outbound calls per day.

  • Maintain a 90% or higher call audit score.

  • Maintain a 90% or higher Health Needs Assessment audit score.

  • Meet established screening and productivity requirements.

Training

Training is approximately 3½ weeks, Monday–Friday, 8:00 AM–5:00 PM CST, with a 1-hour lunch.

Training requires cameras to be on, and candidates should be prepared for a full-time training schedule without time off during the training period.

Additional Information

  • Remote position; candidates may be sourced nationally but must work CST hours.

  • Opportunity to extend the contract may be available based on business needs and performance.

  • This position is not expected to convert to a permanent position.