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Remote Call Recording Jobs Near Me

EchoStar

Call Center Retention Rep - Remote

Columbus, OH · On-site

$16/hr

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date ...

Harris

Remote Care Management - CMA

Delaware, OH · Remote

Chart Review: 8 min Outreach Attempts: 6 min Actual Call: 11 min Care Coordination: 9 min Total ... Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop ...

greenpath, inc.

Client Success Specialist

Columbus, OH · On-site

$16.50 - $18.38/hr

Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st ... You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and ...

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How much do remote call recording jobs pay per year?

As of Aug 27, 2026, the average yearly pay for remote call recording in the United States is $84,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $113,000.00 per year, depending on experience, location, and employer.

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Remote Call Recording jobs near you
A map of the United States highlighting the number of Remote Call Recording job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Call Recording job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Internal Operations Supervisor

TridentCare

Columbus, OH • On-site

Full-time

PTO

Posted 16 days ago

TridentCare rating

6.8

Company rating: 6.8 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

499th of 893 rated healthcare providers

Job description

This is a remote position.  Candidates must reside within 50 miles of office location at 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231.   

Will be for an overnight shift.  Details discussed during interview.

Essential Duties and Responsibilities:

  • Ensures all call center employees adhere to the established work schedules
  • Optimizes employee productivity by establishing work schedules that are based on the workflow of activity coming into the call center.
  • Listens with respect so that employees feel heard and appreciated. Communicates in a clear, concise and effective manner. Builds consensus and is open to diverse points of view. Facilitates a climate that promotes a healthy exchange of ideas and allows employees to feel good about the contribution they make to the business.
  • Monitors the employee productivity and meets with individual employees whose productivity is below the established standard.
  • Sets goals and works with employee towards attainment of those goals.   Acts as a mentor and coach. Assess individual needs and establishes development plans. When appropriate, set corrective action plans that are attainable and are meant to improve that individual’s specific performance.
  • Ensures that team understands and executes all departmental and organizational policy and procedures.
  • Monitors a minimum of 2 calls per person per month; also reviews audits performed by trainers.  Provides immediate feedback upon completion of these sessions providing both positive and constructive feedback.
  • Demonstrate exceptional teamwork since the overall effectiveness of the department is dependent on the collective efforts of the entire management team. Have a continuous improvement mindset constantly looking for and recommending better methods of completing our work.  
  • Demonstrate outstanding customer service skills.      
  • Responsible for handling difficult and complex questions regarding policies and procedures. When necessary you will handle incoming phone calls.
  • Schedule PTO & overtime request being mindful of the departmental requirements.
  • Complete all performance appraisals on time 100% of the time.
  • Monitor ACD screen to ensure all calls are answered in a timely fashion and make sure every one is in the appropriate status.
  • Monitor the un-dispatched by priority screen in DDF.
  • Ensure that screen 19 is being reviewed and STAT cases are being handled and (or) escalated appropriately.
  • Assist area managers with call recording tool requests and following up on all call center issues as needed by area supervisors/managers.
  • Check inbound fax for inbound orders i.e. jails, ultrasounds and facility fax orders and distribute to the appropriate person for prompt entry.

 

Qualifications Required
2 – 3 years of proven leadership ability within a call center environment. Ability to add, subtract, multiply, and divide in all units of measure. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must have strong working knowledge of Microsoft business tools such as Excel, PowerPoint, Word as well as learn our internal data based program (DDF). In addition, the Call Center Supervisor must have an in depth knowledge of Teletrac. Both the DDF and Teletrac programs are unique to Mobilex and are an essential part of monitoring the performance of the call center staff.

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