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Remote Call Recording Jobs in Virginia (NOW HIRING)

This role requires a proven track record in coordinating complex pursuits, building capture teams ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

Senior Capture Manager

Virginia Beach, VA · On-site +1

$100K - $135K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Please note that although the role is posted as remote/hybrid, the ideal candidate would be based ... Keeps records updated in the customer relationship management software (CRM), for all business ...

Environment, Energy & Infrastructure | Public Sector Group Remote About the Role ICF is seeking a ... Coordinate early-stage lead identification activities, including research support and customer call ...

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Remote Call Recording information

What is the difference between Remote Call Recording vs Remote Customer Service Representative?

AspectRemote Call RecordingRemote Customer Service Representative
Primary RoleRecording and managing phone calls for quality and complianceAssisting customers, answering inquiries, resolving issues
Required SkillsTechnical knowledge of call systems, attention to detailCommunication skills, problem-solving, empathy
Work EnvironmentCall recording platforms, remote setupCustomer interaction via phone or chat
CertificationsNone typically required, technical familiarity helpfulCustomer service certifications beneficial

Remote Call Recording focuses on capturing and managing calls for quality assurance, while Remote Customer Service Representatives handle direct customer interactions. Both roles often work remotely and require strong communication skills, but their core responsibilities differ significantly.

What cities in Virginia are hiring for Remote Call Recording jobs? Cities in Virginia with the most Remote Call Recording job openings:
Infographic showing various Remote Call Recording job openings in Virginia as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Capture Manager

G.M. Hill Engineering, Inc.

Alexandria, VA • On-site, Remote

Full-time

Re-posted 29 days ago


Job description

About Us GM Hill Engineering, Inc. (GMHILL) is a woman-owned small business with 20+ years of experience in engineering, architecture, and construction services. We specialize in design-build, construction management, and facility assessments for federal, state, and local clients. Our proven track record ensures high-quality, low-risk solutions backed by strong performance ratings and repeat business.
Job Description: Capture Manager
Reports to: Director of Business Development | Remote | Exempt | Travel: 25-35%
Position Summary
GMHILL is seeking a driven, win-focused Capture Manager to own the full capture lifecycle for our highest-priority federal pursuits. This is a pursuit-leadership role: you will translate market intelligence into actionable capture plans, shape solicitations before RFP release, build winning teams, and craft the "Best Value" win strategies that convert qualified opportunities into awards.
You will lead capture on A-E, Design-Build, Design-Bid-Build, and Sustainment, Restoration & Modernization (SRM) pursuits - operating at the front of the pipeline where positioning, intelligence, and relationships decide who wins. The ideal candidate is equal parts strategist and closer: someone who lives in the pre-RFP space, knows how to shape an acquisition, and can orchestrate capture teams, partners, and proposal resources toward a defensible PWin.
Key Responsibilities
The following is a general (not exhaustive) listing of responsibilities for the Capture Manager role.
Capture Strategy & Win Planning
• Own the end-to-end capture lifecycle from opportunity qualification through RFP release and proposal hand-off, driving each pursuit through formal gate reviews (e.g., Go/No-Go, bid/no-bid, color-team milestones).
• Develop and maintain capture plans, call plans, and win strategies - including competitive assessments, black-hat analysis, price-to-win positioning, and discriminator development.
• Shape solicitations in the pre-RFP window by engaging customers early, influencing requirements, and positioning GMHILL's differentiators ahead of competitors.
Customer & Market Intelligence
• Build and execute customer engagement plans that establish GMHILL as the trusted, best-value provider well before solicitation release.
• Analyze federal spending trends, agency priorities, and competitor activity to qualify pursuits and sharpen win themes.
• Serve as a primary point of contact for key agency stakeholders, partners, and decision-makers, cultivating relationships built on trust and performance.
Teaming & Joint Venture Strategy
• Architect winning teams - identifying, recruiting, and negotiating with teaming partners and subcontractors to close capability and past-performance gaps.
• Actively market and engage GMHILL's Joint Venture partners, developing long-term strategies to serve the customers and communities each JV was created for.
• Facilitate teaming agreements and NDAs, promoting a trusted network approach across partners and third parties.
Pipeline & Proposal Integration
• Own BD/capture data integrity, ensuring opportunities, solicitations, capture intelligence, and Pwin are accurately maintained across the pipeline.
• Partner closely with proposal management to translate capture strategy into compliant, compelling proposals - feeding win themes, discriminators, and tailored past performance into the response.
• Leverage GMHILL's 20+ year track record and multidisciplinary portfolio to position past performance for specific wins.
Brand Advocacy & Industry Visibility
• Plan and execute GMHILL's presence at key industry conferences (SAME, SAME JETC, agency industry days), serving as the face of the firm to clients and partners.
• Articulate our record of safety, quality, and on-time/on-budget performance to differentiate GMHILL in a crowded federal market.
Education & Experience
• Bachelor's degree or higher in Business, Engineering, Construction Management, or a related field. Equivalent applicable experience may be accepted in lieu of a degree.
Minimum 2+ years of capture and/or business development experience within the Federal/GovCon sector, with a demonstrated record of leading winning pursuits.
• Proven command of federal procurement (FAR-based acquisitions, IDIQ/MATOC vehicles, set-aside and small-business strategy).
• Working knowledge of the A-E and construction industries.
• Exceptional communication, interpersonal, and presentation skills, with strong proficiency in capture strategy and data management.
• Residency near Jacksonville, FL is a plus.
Skills & Competencies
Strategic Thinking: Connects market intelligence to actionable capture and win strategy.
Influence & Closing: Shapes acquisitions and builds customer confidence ahead of RFP release.
Results-Driven: Consistently sets and exceeds win and growth targets.
Teaming & Relationships: Builds strong internal teams and external partner/agency relationships.
Communication: Clear, professional, and persuasive in writing and in person.
Problem Solving & Decision-Making: Weighs risk, competition, and long-term impact to make sound bid decisions.
Organization & Time Management: Drives multiple concurrent pursuits to deadline.
Technology Proficiency: Microsoft Office 365, Microsoft Project, CRM/pipeline tools, RS Means, Bluebeam, Adobe, and Smartsheet.
Physical Demands and Environment:
• Constantly communicating with others to exchange information.
• Constantly performing repetitive motions involving wrists, hands, and/or fingers.
• Constantly assessing accuracy, neatness, and thoroughness of work.
• Occasionally positioning self to accomplish tasks in various environments, including tight or confined spaces.
• Occasionally remaining stationary, standing or sitting for prolonged periods.
• Occasionally moving about to accomplish tasks or traveling between worksites.
• Occasionally adjusting or moving objects up to 25 pounds.
• Occasional exposure to high/low temperatures and outdoor elements during site visits.
Other:
• U.S. citizenship and ability to obtain security clearance.
• Valid driver's license and insurance.
Disclaimer: This is not to be an exclusive list of all responsibilities, duties, and skills required of the person in this job. G.M. Hill Engineering, Inc. (GMHILL) is an Equal Opportunity Employer. GMHILL considers all applicants for employment without regard to race, color, sex, national origin, religion, age, physical or mental disability, family responsibility, marital status, sexual orientation, political affiliation, veteran's status or any other legal protected status. Candidate selected must pass a thorough background check (including E-Verify) and comply with GMHILL's Drug and Alcohol policy adhering to pre-employment, random, post-accident and for cause testing.