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Remote Call Monitoring Jobs in Pittsfield, MA (NOW HIRING)

ACS Consultancy Services

Azure Cloud Engineer

Albany, NY · Remote

$57 - $76.25/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Manage and monitor Azure resources, ensuring the environment is cost-effective and optimized for ...

ACS Consultancy Services

Office 365 Administrator

Albany, NY · Remote

$18.50 - $25.25/hr

Remote We are currently seeking candidates who meet the following qualifications. Key ... Monitor system performance, ensure uptime, and troubleshoot issues related to email, collaboration ...

All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Pittsfield, MA

Remote Call Monitoring information

See Pittsfield, MA salary details

$11

$19

$27

How much do remote call monitoring jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote call monitoring in Pittsfield, MA is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.20 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What job categories do people searching Remote Call Monitoring jobs in Pittsfield, MA look for?

The top searched job categories for Remote Call Monitoring jobs in Pittsfield, MA are:

What cities near Pittsfield, MA are hiring for Remote Call Monitoring jobs?

Cities near Pittsfield, MA with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you

Network Security Engineer

ACS Consultancy Services

Albany, NY • Remote

$107K - $146K/yr

Other

Re-posted yesterday

Job description

Job Title: Network Security Engineer

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Key Responsibilities

  • Design, deploy, and maintain secure network architecture (firewalls, VPNs, IDS/IPS, proxies, etc.).
  • Monitor network traffic and logs for suspicious activity and respond to threats in real time.
  • Configure and manage firewall policies, VPN access, and secure remote connectivity.
  • Conduct regular vulnerability scans, penetration tests, and risk assessments.
  • Manage security tools and technologies such as Cisco ASA/Firepower, Palo Alto, Fortinet, Check Point, or Juniper.
  • Implement and maintain SIEM solutions (e.g., Splunk, QRadar, Sentinel) and support incident response activities.
  • Ensure compliance with regulatory and industry standards (e.g., ISO 27001, NIST, GDPR, PCI-DSS).
  • Collaborate with system and cloud engineers to secure hybrid environments (on-prem/cloud).
  • Create and maintain up-to-date security documentation, policies, and procedures.
  • Research and recommend new technologies to improve overall network security posture.
Requirements
  • Bachelor's degree in Information Security, Computer Science, or a related field.
  • Experience in network and information security roles.
  • Strong understanding of TCP/IP, LAN/WAN, firewall rules, routing, and network protocols.
  • Proficiency with firewall technologies and intrusion detection/prevention systems.
  • Experience with security tools like Wireshark, Nmap, Nessus, or Metasploit.
  • Experience with security frameworks such as NIST, CIS Controls, or MITRE ATT&CK.
  • Excellent analytical, problem-solving, and communication skills.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.