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Remote Call Monitoring Jobs in Lacey, WA (NOW HIRING)

Program Specialist

Tacoma, WA · Remote

$21 - $28/hr

Remote ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Client Delivery * Ensure that ... Intake call with the manager to qualify the request (mostly for IT and professional) * Supplier ...

Sales - Territory Manager

Tacoma, WA · Remote

$70K - $90K/yr

Remote - Washington & Oregon Territory (Home Office Based) This role requires a motivated ... Monitor competitive activity and provide recommendations to maintain a competitive advantage in the ...

Remote Call Monitoring information

See Lacey, WA salary details

$11

$18

$27

How much do remote call monitoring jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote call monitoring in Lacey, WA is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.67 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What job categories do people searching Remote Call Monitoring jobs in Lacey, WA look for?

The top searched job categories for Remote Call Monitoring jobs in Lacey, WA are:

What cities near Lacey, WA are hiring for Remote Call Monitoring jobs?

Cities near Lacey, WA with the most Remote Call Monitoring job openings:

Licensed Mental Health Counselor - Remote Position at Calming Motion Therapy, Inc.

Calming Motion Therapy,Inc

Tumwater, WA • Remote

Full-time

Posted 4 days ago


Job description

Position Overview

Calming Motion Therapy, Inc. is actively seeking a dedicated and compassionate Licensed Mental Health Counselor (LMHC) to join our remote team. This full-time position is ideal for a licensed professional who is committed to providing exceptional mental health support to individuals in need. As a vital member of our team, you will play a crucial role in guiding patients through their recovery journey by addressing acute mental health crises and promoting overall well-being.

About the Organization

At Calming Motion Therapy, Inc., our mission is to engage individuals with complex mental health needs by supporting them in recovering their health and reclaiming their hopes and dreams. We pride ourselves on creating a nurturing environment where every team member works collaboratively to empower others, offering both recovery-focused interventions and compassionate care. By joining our team, you become part of an organization that values innovation and compassion in mental healthcare.

Work Environment

This position is fully remote, allowing you the flexibility to balance your personal life while contributing to meaningful patient care. While you will primarily work independently, our supportive team is just a call or message away, ensuring that you are never alone in your efforts. The role will involve regular collaboration with fellow clinicians and medical professionals to provide comprehensive patient care.

Key Responsibilities
  • Conduct individual and group counseling sessions, utilizing various therapeutic techniques tailored to meet diverse patient needs.
  • Facilitate ongoing assessments and treatment planning, ensuring that each patient’s progress is closely monitored and documented.
  • Collaborate with multidisciplinary teams, including psychiatrists, social workers, and healthcare providers, to deliver holistic care to patients.
  • Engage in intake appointments to understand the unique challenges faced by each patient, crafting personalized treatment plans aligned with their recovery goals.
  • Maintain meticulous electronic health records to track patient progress, treatment interventions, and outcomes.
  • Lead support sessions for clients dealing with ADHD and autism spectrum disorders, providing tailored support and strategies to enhance their coping mechanisms.
Patient Population / Client Focus

Your primary focus will be on individuals experiencing acute mental health crises, including but not limited to those struggling with anxiety, depression, ADHD, and autism spectrum disorders. You will be responsible for supporting patients of various age groups, including children, adolescents, and adults, helping them navigate their emotional and psychological challenges with empathy and skill.

Qualifications
  • A Master’s degree in mental health counseling from an accredited institution.
  • A valid and active LMHC license in Washington State.
  • A minimum of 2 years of experience in mental health counseling, demonstrating competency in therapeutic practices.
  • Experience and skill in working with children and adolescents in a mental health setting.
  • Proficiency in a variety of counseling techniques, particularly grief counseling and basic understanding of addiction counseling.
Preferred Experience
  • Previous work in crisis intervention or emergency mental health settings is preferred but not required.
  • Familiarity with therapeutic modalities such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and person-centered approaches.
  • Experience utilizing electronic health record (EHR) systems to manage patient documentation efficiently.
Compensation and Benefits

The salary for this position ranges from USD 100,000 to 105,000 yearly, reflecting the importance of your expertise and the value you bring to our organization. We also offer a competitive benefits package, which includes:

  • Professional development assistance to support your growth and specialization in areas of interest.
  • A flexible schedule that respects your work/life balance and personal commitments.
  • Access to a leadership team that is knowledgeable about mental healthcare, providing guidance and opportunities for collaboration.
  • A culture focused on teamwork, innovation, and achieving superior patient outcomes.
Career Growth Opportunities

Calming Motion Therapy, Inc. is deeply committed to the professional growth of our team members. We provide ongoing training and support to ensure you stay at the forefront of mental health treatment methodologies. Employees are encouraged to pursue further certifications, attend workshops, and engage in networking opportunities that allow for personal and professional advancement within the field.

Why Join Our Team

At Calming Motion Therapy, Inc., you will find a passionate community dedicated to making a meaningful difference in the lives of those we serve. We foster a culture of inclusivity and ethical practice, where every team member's contribution is valued. By joining us, you become part of a mission-driven organization working to enhance mental health support for both clients and providers, making it a truly rewarding career experience.

Application Information

If you are a motivated and compassionate Licensed Mental Health Counselor looking to create positive change in your patients' lives, we invite you to apply. Please submit your resume and a cover letter outlining your qualifications and passion for mental health counseling to our HR department. We look forward to reviewing your application and exploring the opportunity for you to join our team.