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Remote Call Monitoring Jobs in Wisconsin (NOW HIRING)

J. J. Keller

Customer Service Specialist

Neenah, WI · Remote

$23.50/hr

Remote / Work from Home in the US #LI-Remote Work Hours: Monday-Friday (1) 7:00am-3:30pm (1) 7:30am ... Monitors completion of permits and provides feedback to clients as necessary. * Secures temporary ...

Gentiva Hospice

Regional Director of Clinical Survey

Madison, WI · Remote

$90.70K - $123.40K/yr

Monitor and ensure adherence to regulatory and company standards * Provide guidance and education ... Standard office and remote communication tools Specialized Knowledge and Skills: * Strong knowledge ...

Gentiva

Regional Director of Clinical Survey

Madison, WI · Remote

$90.70K - $123.40K/yr

Monitor and ensure adherence to regulatory and company standards * Provide guidance and education ... Standard office and remote communication tools Specialized Knowledge and Skills: * Strong knowledge ...

New

Gentiva Hospice

Regional Director of Clinical Survey

Madison, WI · On-site +1

$90.70K - $123.40K/yr

Monitor and ensure adherence to regulatory and company standards * Provide guidance and education ... Standard office and remote communication tools Specialized Knowledge and Skills: * Strong knowledge ...

New

Outagamie County

Child Support Specialist

Appleton, WI · On-site +1

$24.21 - $25.69/hr

Application for some remote work to be considered after 6 months in the position, however, this ... Enforces and monitors a case load for compliance of the child support and health insurance orders ...

EcoFlow

Product Solution Engineer

Wausau, WI · On-site +1

It's a call to the future - an aspirational, technology-driven, eco-friendly future shared by ... Product Solution Engineer - Full‐time Remote Position We're looking for a Product Solution ...

Johnson Controls

Fire Alarm Designer (REMOTE)

Milwaukee, WI · Remote

$85.20K - $117K/yr

Monitors actual hours to ensure all time is properly coded to projects and are within originally ... Experience in Fire Alarm, Security, Nurse Call, CCTV and/or Construction Industry. * Proficient in ...

Accenture

Home Equity Loan Processor

Milwaukee, WI · Remote

$23.13 - $48.13/hr

Monitor and respond to incoming voicemails * Document all communication * Focused on achieving ... This is a remote opportunity; must be located within 100 miles of a local Accenture office. * Must ...

Breakthru

Manager, Revenue Management

Milwaukee, WI · Remote

Time Type: Full time Remote Type: Job Family Group: Finance Summary: The primary role of the ... Provide direction and monitor performance of the local purchasing team. Job Responsibilities:

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Remote Call Monitoring information

See Wisconsin salary details

$10

$17

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How much do remote call monitoring jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote call monitoring in Wisconsin is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.18 per hour, depending on experience, location, and employer.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.
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What job categories do people searching Remote Call Monitoring jobs in Wisconsin look for? The top searched job categories for Remote Call Monitoring jobs in Wisconsin are:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Wisconsin as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 75% Full Time, 15% Part Time, and 6% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,145 per year, or $17.4 per hour.
Customer Service Specialist

Customer Service Specialist

J. J. Keller & Associates, Inc.

Neenah, WI • Remote

$23.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Requisition #: 20688
Functional Area:  Client Service
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US #LI-Remote
Work Hours:  Monday-Friday (1) 7:00am-3:30pm (1) 7:30am-4:00pm

Position Summary

Join J. J. Keller as we help employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing. We have a highly supportive, ethical and remote-friendly culture, with the majority of our associates working from home.
 

J. J. Keller has an opening in our Managed Services department for a Customer Service Representative. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of almost 600 compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements. 

In this Customer Service Specialist role, you will be responsible for answering calls from our clients and assisting them with obtaining trip permits in a timely and accurate manner.

Why J. J. Keller?
  • $23.50/hr. 
  • 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday 
  • Annual Reviews + Merit Increases + Quarterly Bonus Program
  • New Hire On-the-Job Training
  • Career Growth Opportunities
  • Medical + Dental + Vision Insurance
  • 401(k) with Employer Match + Company-funded Profit Sharing
Job Responsibilities
  • Serves as the primary interface with clients to determine trip permit requirements, to include such tasks as:
    • Maintaining an open line of communication via phone, e-mail, fax, and correspondence
    • Educating clients on regulatory requirements, providing interpretations and best practices
    • Determining clients' needs and how J. J. Keller can best serve those needs
  • Initiates and maintains work orders to ensure proper permits are being secured.
  • Monitors completion of permits and provides feedback to clients as necessary.
  • Secures temporary permits (fuel/trips, oversize/overweight, annual and regional) for clients in an accurate and timely manner. Validates accuracy of permits and distributes to clients.
  • Maintains appropriate documentation, such as client profile, call notes, state fees to be charged to clients, charges applied to corporate credit card and escrow funds, work order information, etc.
  • Assists with resolving issues related to permits, client service, invoicing and payments.
  • Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
  • Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department's data security policies pertaining to Personal Identification Information.
Qualifications

Experience:

  • 3+ years of experience in customer service environment, with 1+ years being in a call center.

Education:

  • High School Graduate or General Education Degree (GED).

Other Skills/Qualifications:

  • Must be proficient in the use of a PC and MS Office Suite, including intermediate functions.
  • Commitment to providing outstanding client service.
  • Excellent verbal and written communication skills.
  • Strong organizational, problem solving, and analysis skills.
  • Ability to work in a fast-paced, deadline driven environment.
  • Knowledge of applicable regulations preferred.
  • Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services.
     
Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. 

We Protect People & The Businesses They Run

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History:  November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories:  Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification:  Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace in America:  Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation:  Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program:  Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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