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Remote Call Center Jobs in California (NOW HIRING)

AnswerNet

Call Center Agent Irwindale ECC

Pasadena, CA · On-site +1

$23.41 - $24.26/hr

Call Center Hours of Operation will be 8:00 AM - 5:00 PM Eastern time, Monday-Friday. Agents will be full-time with a 5-day work week currently; hours are subject to change as per business needs.

VOLT

Remote Inbound Insurance Representatives

Sacramento, CA · On-site +1

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

If you have experience handling high-volume inbound calls in a remote, call center, or medical insurance environment, we'd love to hear from you! As an Inbound Insurance Representative, you will:

Daisy Co.

Remote Service Support Specialist

Costa Mesa, CA · On-site +1

$96K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Working remotely as part of the Daisy Call Center team, you diagnose and resolve audio-visual ... Use remote monitoring and web resource tools to identify client needs from active alerts, system ...

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at least 1 year of healthcare experience * Medical Device Call center experience is a HUGE plus

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How much do remote call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are the most commonly searched types of Call Center jobs in California?

The most popular types of Call Center jobs in California are:

What are popular job titles related to Remote Call Center jobs in California?

For Remote Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Call Center jobs in California look for?

The top searched job categories for Remote Call Center jobs in California are:

What cities in California are hiring for Remote Call Center jobs?

Cities in California with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in California as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Agent Irwindale ECC

Energy Choice California

Pasadena, CA • Remote

$23.41 - $24.26/hr

Full-time

Posted 4 days ago

Job description

Job Type: Full-Time – Work from Home
Hours: M-F 8:00 AM-5:00 PM EST
Salary: $23.41 to $24.26 Hourly

Company Information:

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.


Job Duties / Responsibilities / Essential Functions:
· Answer inbound calls from customers regarding the new community energy program, including program questions and bill-related inquiries.
· Provide white-glove premier customer service using strong written and verbal communication
· Be proficient in understanding and articulating the nuances of the assigned CPA Programs, and develop an understanding of billing and customer service complexities
· Ensure that all required contractual and Service Level Agreements are met
· Ensure program and billing knowledge of assigned CPA is continually up-to-date, and provide expertise to customers and internal colleagues as requested
· Work to consistently improve by implementing feedback from regular coaching sessions
· Utilize group chat to ensure first call resolution, and escalate critical issues to the client quickly
· Assist the client with urgency, ensure accurate processes are followed, and provide feedback
· Practice high ethical standards; be accountable for data security, time, communication, and statistics
· Maintain effective working relationships with coworkers, clients, customers, and utilities
· May be asked to handle Spanish Bilingual Calls

Required Knowledge / Skills / Abilities / Qualifications
· Strong customer service skills, diplomacy, and tact
· Organized and detail-oriented, analytical with data entry and written program information
· Strong verbal and written communication for logging calls and live chat
· Ability to become proficient with Excel, Microsoft Dynamics CRM, and keyboard shortcuts

Qualifications
· Education Level – High School Diploma Required, Associate’s Degree or above a plus
· Work Experience – 2 years, customer service experience preferred
· Bilingual is a plus (English/Spanish)


Salary & Operations
· This position is at an hourly rate, starting at a training rate of $18.00 per hour and then at a Tier 2 rate of $19.00 per hour, with an opportunity for growth and advancement. Call Center Hours of Operation will be 8:00 AM – 5:00 PM Eastern time, Monday-Friday. Agents will be full-time with a 5-day work week currently; hours are subject to change as per business needs. Note that training attendance is mandatory.
· Agents will work from home. Work from home agents must reside in either New Hampshire, Massachusetts or New England.
· Applicants must have a laptop or desktop (Windows 11, i5 CPU or equivalent, 8 GB RAM, broadband internet (200 Mbps up/down). Note that good internet access is mandatory. The following browsers are supported for programs to be used: Google Chrome, Microsoft Edge, Apple Safari 11, and Internet Explorer 11.