ZipRecruiter

Log In

2

Remote Call Center Representatives Jobs in Riverside, CA

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding5 or more ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

Kia America

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

... units representing the customer journey. Core responsibilities include but are not limited to ... call center and connected car data. Supervise CRM operations and creation of an efficient and ...

Kia America, Inc.

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

... units representing the customer journey. Core responsibilities include but are not limited to ... call center and connected car data. Supervise CRM operations and creation of an efficient and ...

next page

Showing results 1-20

All JobsCall Center Representatives JobsRemote Call Center Representatives JobsRemote Call Center Representatives Jobs in Riverside, CA

Remote Call Center Representatives information

See Riverside, CA salary details

$11

$18

$26

How much do remote call center representatives jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote call center representatives in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Call Center Representative, and why are they important?

To thrive as a Remote Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Outstanding problem-solving skills, patience, and the ability to remain calm under pressure set top performers apart. These skills ensure efficient customer service, high satisfaction rates, and effective resolution of issues in a virtual environment.

How do Remote Call Center Representatives stay connected and collaborate effectively with their teams while working from home?

Remote Call Center Representatives typically use a combination of communication tools such as instant messaging, video conferencing, and shared dashboards to stay connected with their teams. Regular virtual meetings and team huddles help ensure everyone is aligned on goals, updates, and best practices. Collaboration platforms also allow representatives to quickly seek assistance from supervisors or share information with colleagues, which helps maintain a supportive and cohesive work environment despite physical distance.

What are Remote Call Center Representatives?

Remote Call Center Representatives are customer service professionals who work from home or other remote locations, handling inbound or outbound calls for a company. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. These representatives use phone systems, chat, or email to communicate and often need strong communication and problem-solving skills. Remote call center jobs offer flexibility and require a reliable internet connection, a computer, and sometimes specific software provided by the employer.

What is the difference between Remote Call Center Representatives vs Customer Service Agents?

AspectRemote Call Center RepresentativesCustomer Service Agents
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentRemote, home-based or call center settingRemote or in-office customer support environments
Industry UsageCommonly used in call centers, telecommunication, and support servicesUsed across various industries including retail, tech, and healthcare
Job FocusHandling inbound/outbound calls, troubleshooting, salesResponding to customer inquiries, resolving issues, providing information

Remote Call Center Representatives and Customer Service Agents often share similar credentials and work environments. The main difference lies in the job scope: representatives typically handle more sales and technical support calls, while agents focus on general customer inquiries. Both roles are essential in customer support industries and often overlap in skills and responsibilities.

What are popular job titles related to Remote Call Center Representatives jobs in Riverside, CA? For Remote Call Center Representatives jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Representatives jobs in Riverside, CA look for? The top searched job categories for Remote Call Center Representatives jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Call Center Representatives jobs? Cities near Riverside, CA with the most Remote Call Center Representatives job openings:
Remote Call Center Representatives jobs near you
Mortgage Loan Officer

Mortgage Loan Officer

loanDepot

Irvine, CA • On-site, Remote

$12 - $18.17/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

loanDepot rating

7.8

Company rating: 7.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Position Summary:

Our Direct Sales channel is at the core of who we are at loanDepot-a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 states. Our direct lending channel, comprised of both seasoned mortgage veterans & our own home-grown Lending Officers, receive daily warm transfers from our call center agents to recommend loan solutions in accordance with lending guidelines and mortgage policy. Our Lending Officers put their clients' needs first to pre-qualify and provide a consultative, customer first approach, to determine the loan program that best fits their specific financial goals.

Responsibilities:

  • Licensed Lending Officersreceive a high-volume lead flow of online customer contacts daily from our call center.
  • Will present loanDepot's competitive edge, evaluate customer needs, and sell valuable financial solutions to clients across the country.
  • Builds rapport, analyzes financial situations, and determines the appropriate loan product to meet their client's goals.
  • Educates clients on how to better manage their mortgage and debt.
  • Assists clients through the loan process from application to closing.
  • Maintains minimum production standards including originations & fundings.

Requirements:

  • 2+ years of recent mortgage origination experience in a similar direct lending environment REQUIRED.
  • Must be willing to commute to one of our offices in Irvine CA, Southfield MI, Franklin TN, Plano, TX, or Scottsdale AZ. Remote will be considered on a case-by-case basis.
  • NMLS SAFE ACT compliant, holding5 or more active state licenses REQUIRED.
  • Proven production of top performance in alike model REQUIRED.
  • Flexible and adaptable, learns and reacts quickly at a faster than average pace.
  • Excellent customer service & follow through-were here to take care of our clients.

The Perks:

  • Compensation--Competitive compensation package which includes base wage in addition to a BPS commission structure with additional kickers.
  • Training/Licensing-- Company provided sales training, in addition to continuing education & licensing support.
  • Marketing machine-on average, 10+ quality leads transferred to our Lending Officers daily.
  • Competitive pricing--we fight for every deal to support our clients.
  • Quick turn times-- we understand we must close quickly.
  • Benefits-- excellent benefits package including multiple health, dental, and vision options, HSA/FSA plans, volunteer paid hours, tuition reimbursement, pet coverage, company paid life insurance and more!
  • Financial Planning-- 401K with company match.

About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation for Licensed Lending Officers. The base pay for this role is $12.00 - $18.17/hour (determined by minimum wage state and county requirements); in addition to an uncapped commission plan. Ramp up bonuses possible, based on a proven record of recent production.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What loanDepot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply