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Remote Call Center Representative Jobs in Waco, TX

MCI Careers

Call CenterRepresentative

Killeen, TX · Remote

$14.25 - $18.25/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call CenterRepresentative

Killeen, TX · Remote

$14.25 - $18.25/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... The ability to professionally represent the organization internally and client-facing is a must.

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... The ability to professionally represent the organization internally and client-facing is a must.

MCI Careers

Call CenterSales Representative

Killeen, TX · Remote

$14.25 - $18.25/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call CenterSales Representative

Killeen, TX · Remote

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contact CenterRepresentative

Killeen, TX · Remote

$14.25 - $18.25/hr

We are looking for a professional and customer-focused Contact Center Representative to join our ... Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.

MCI Careers

Contact CenterRepresentative

Killeen, TX · Remote

$14.25 - $18.25/hr

We are looking for a professional and customer-focused Contact Center Representative to join our ... Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.

Liveops

Remote Customer Service Representative

Waco, TX · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Temple, TX · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Call Center Representative information

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How much do remote call center representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote call center representative in Waco, TX is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.07 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the most commonly searched types of Call Center Representative jobs in Waco, TX?

The most popular types of Call Center Representative jobs in Waco, TX are:

What are popular job titles related to Remote Call Center Representative jobs in Waco, TX?

For Remote Call Center Representative jobs in Waco, TX, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Representative jobs in Waco, TX look for?

The top searched job categories for Remote Call Center Representative jobs in Waco, TX are:

What cities near Waco, TX are hiring for Remote Call Center Representative jobs?

Cities near Waco, TX with the most Remote Call Center Representative job openings:

Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Waco, TX as of August 2026, with employment types broken down into 73% Full Time, 9% Part Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,075 per year, or $15.9 per hour.

Call Center Representative Job Openings (KILLEEEN, TX, USA)

MCI Careers

Killeen, TX • Remote

$14.25 - $18.25/hr

Full-time

Re-posted 26 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring an experienced and customer-driven Call Center Representative to join our team in Killeen. This Call Center Representative role is ideal for individuals who enjoy working in a fast-paced environment and are committed to delivering outstanding customer support.

As a Call Center Representative based in Killeen, you will handle inbound and outbound calls, resolve customer inquiries, and provide service that reflects our company’s quality standards. If you are searching for a reliable and growth-oriented position, this opportunity may be the right fit for you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manage high-volume inbound and outbound calls as a Call Center Representative in Killeen
  • Provide accurate, timely information on products, services, accounts, and billing
  • Resolve customer concerns and escalate complex cases when required
  • Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction
  • Accurately document all customer interactions in the CRM system
  • Follow call scripts, compliance requirements, and all call center procedures
  • Identify cross-sell or upsell opportunities when appropriate
  • Maintain a professional, empathetic approach with every customer

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma / Grade 12 (required)
  • 1–3 years of call center or customer service experience
  • Strong verbal and written communication skills
  • Ability to multitask and perform in a target-driven environment
  • Basic computer skills and experience with CRM or call center tools
  • Flexibility to work shifts as needed

Nice to Have

  • Bilingual or multilingual abilities
  • Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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