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Remote Call Center Representative Jobs in Rensselaer, NY

Albany Med

Inpatient Hospital Coder - Remote

Albany, NY · On-site +1

$59K - $88K/yr

Utilizes official coding rules and guidelines apply the most accurate coding to represent that ... Albany Medical Center is an equal opportunity employer. This role may require access to information ...

Nexera

Entry Level Remote Insurance Sales

Albany, NY · Remote

$1.5K - $3.2K/wk

... call home. No finance or insurance background needed. We'll train you and get you licensed. Why ... Raleigh/Triangle area preferred -- fully remote, open to all U.S. locations * Able to pass a ...

HMG Careers

Remote Customer Service and Sales

Troy, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...

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How much do remote call center representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote call center representative in Rensselaer, NY is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What cities near Rensselaer, NY are hiring for Remote Call Center Representative jobs? Cities near Rensselaer, NY with the most Remote Call Center Representative job openings:
Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Rensselaer, NY as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,990 per year, or $17.8 per hour.

Inpatient Hospital Coder - Remote

Albany Med

Albany, NY • On-site, Remote

$59K - $88K/yr

Full-time

Posted 7 days ago

Job description

Department/Unit:
Health Information Management
Work Shift:
Day (United States of America)
Salary Range:
$59,066.00 - $88,599.00
This position is fully remote
The Inpatient Hospital Coder applies skills and knowledge of currently mandated coding and classification systems, and official resources to select the appropriate diagnosis and procedural (PCS) codes, and other codes representing healthcare services. This position is responsible for selecting and sequencing the codes such that the organization receives the optimal reimbursement to which the facility is legally entitled, remembering that it is unethical and illegal to increase reimbursement by means that contradict requirements. This position is remote.
Essential Duties and Responsibilities
  • Use a computerized encoding system to facilitate accurate coding. Sequence diagnoses and procedures by following the ICD-10-CM, PCS, Uniform Hospital Discharge Data Set (UHDDS), Medicare, Medicaid and other fiscal intermediary guidelines.
  • Support the reporting of healthcare data elements (e.g. diagnoses and procedure codes, hospital acquired conditions, patient safety indicators) required for external reporting purposes (e.g. reimbursement, value based purchasing initiatives and other administrative uses, population health, quality and patient safety measurement, and research) completely and accurately, in accordance with regulatory and documentation standards and requirements, as well as all applicable official coding conventions, rules, and guidelines.
  • Query the provider (physician or other qualified healthcare practitioner), whether verbal or written, for clarification and/or additional documentation when there is conflicting, incomplete, or ambiguous information in the health record regarding a significant reportable condition or procedure or other reportable data element dependent on health record documentation (e.g. present on admission indicators). Advance coding knowledge and practice through continuing education, including but not limited to meeting continuing education requirements.
  • Demonstrate behavior that reflects integrity, shows a commitment to ethical and legal coding practices, and fosters trust in professional activities.
  • Advances coding knowledge and practice through continuing education, including but not limited to meeting continuing education requirements.
  • Utilizes official coding rules and guidelines apply the most accurate coding to represent that patient services on the hospital claim.
  • Comply with comprehensive internal coding policies and procedures that are consistent with requirements.
  • Attends coding meetings and roundtable sessions.
  • Participates in daily huddles and LEAN problem-solving activities.
  • Focused with no distractions while working and participating in meetings.
  • Ensures camera on while attending Teams calls.
  • Assists with organizing the shared drive for the medical coding department.
  • Other duties as assigned by manager.

Qualifications
  • High School Diploma/G.E.D. - required
  • Prior experience in hospital medical coding - preferred
  • Prior experience with 3M 360 and EPIC system - preferred
  • Applicants must receive a score of 80% or above on assessment. Will consider new coders with a higher assessment score. (High proficiency)
  • Excellent computer skills, navigating multiple systems at once, troubleshooting. (High proficiency)
  • Must be able to work independently as position is fully remote. Maintain a remote coding work area that protects confidential health information. (High proficiency)
  • Excellent written and verbal communication skills. (High proficiency)
  • Knowledge of ICD-10-CM and ICD-10-PCS coding classification system, depending on the position being hired for. (High proficiency)
  • Detail-oriented and efficient while maintaining productivity.
  • Coding certification / credential through AHIMA or AAPC and be in good standing. - required

Equivalent combination of relevant education and experience may be substituted as appropriate.
Physical Demands
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely
  • Carrying - Rarely
  • Pushing - Rarely
  • Pulling - Rarely
  • Climbing - Rarely
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Frequently
  • Hearing - Frequently
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently

Working Conditions
  • Extreme cold - Rarely
  • Extreme heat - Rarely
  • Humidity - Rarely
  • Wet - Rarely
  • Noise - Occasionally
  • Hazards - Rarely
  • Temperature Change - Rarely
  • Atmospheric Conditions - Rarely
  • Vibration - Rarely

Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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