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Remote Call Center Representative Jobs in Randolph, MA

TEKsystems

Remote Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a fully remote opportunity with a collaborative team environment and the chance to make an ... Call Center Representative * Customer Support Representative * Customer Service Specialist

Sentinel Group

Service Center Representative

Wakefield, MA · On-site +1

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a hybrid or remote role. Work hours are Monday-Friday, 10:30am-7:00pm EST. Open to ... company as part of our Service Center team. This individual will work in a team-oriented ...

Sentinel Group

Service Center Representative

Wakefield, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a hybrid or remote role. Work hours are Monday-Friday, 10:30am-7:00pm EST. Open to ... company as part of our Service Center team. This individual will work in a team-oriented ...

Aston Carter

REMOTE HR Call Center Agent

Boston, MA · On-site +1

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work Environment This role is 100% remote and performed from your home. You are expected to have a dedicated, quiet workspace in your residence that allows you to handle confidential employee ...

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Customer support, Call center Top Skills Details Customer service Additional Skills ... remote position. Application Deadline This position is anticipated to close on Aug 15, 2026. About ...

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

A strong background in customer experience is essential, and prior call center experience is ... Ability to work a hybrid schedule (4 days onsite, 1 day remote) System One, and its subsidiaries ...

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All JobsCall Center Representative JobsRemote Call Center Representative JobsRemote Call Center Representative Jobs in Randolph, MA

Remote Call Center Representative information

See Randolph, MA salary details

$11

$18

$25

How much do remote call center representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote call center representative in Randolph, MA is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.62 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are popular job titles related to Remote Call Center Representative jobs in Randolph, MA?

For Remote Call Center Representative jobs in Randolph, MA, the most frequently searched job titles are:

What cities near Randolph, MA are hiring for Remote Call Center Representative jobs?

Cities near Randolph, MA with the most Remote Call Center Representative job openings:

Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Randolph, MA as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% Remote job distribution, with an average salary of $37,990 per year, or $18.3 per hour.

Customer Service Rep II

East Boston Neighborhood Health Center

Revere, MA • On-site, Remote

$21/hr

Full-time

Re-posted 24 days ago

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Contact Center

All Locations:

300 Ocean Avenue - Revere

Position Summary:

Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.

We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.

This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.

As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.

Essential Duties and Responsibilities:

Schedule, reschedule, and cancel appointments.

Document clear and concise messages and route appropriately.

Appropriately transfers calls to other departments when required.

Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.

Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.

Requirements:

High school diploma or GED required

Minimum of 1-year customer service, administrative, or call center experience

Excellent written and verbal communication skills

Judgment and problem-solving skills

Proficient in Microsoft Office Suite

Bilingual fluency in Spanish/English preferred

Knowledge of medical terminology and experience working with electronic medical record technology a plus

In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several career growth opportunities.

Come join our team and make a difference in patient care!

Rate: starting at $21/hour

Includes a $1,000 sign on bonus!

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmativeaction employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.comor call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

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