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Remote Call Center Quality Assurance Jobs in Boca Raton, FL

ChenMed, LLC

Supervisor, Medication Adherence

Miami, FL · On-site +1

$15.25 - $18.75/hr

Manages call center workload/execution * Sets the SOP for the workflow process for the Medication ... Monitors calls for quality assurance. * Maintains acceptable performance standards, including ...

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All JobsCall Center Quality Assurance JobsRemote Call Center Quality Assurance JobsRemote Call Center Quality Assurance Jobs in Boca Raton, FL

Remote Call Center Quality Assurance information

See Boca Raton, FL salary details

$11

$22

$37

How much do remote call center quality assurance jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote call center quality assurance in Boca Raton, FL is $22.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $22.79 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in remote call center quality assurance?

On a typical day, someone in Remote Call Center Quality Assurance reviews a sample of recorded or live customer calls, scores them based on established criteria, and documents detailed feedback for individual agents and team leaders. Duties also include identifying patterns or trends in performance, creating reports for management, and occasionally leading training sessions or calibration meetings to ensure consistent standards. Collaboration with supervisors and agents is common, often conducted via virtual meetings and shared platforms. Regular communication helps address issues quickly and supports continuous improvement. This structured workflow enables QA professionals to maintain high service quality, even while working remotely.

What is a remote call center quality assurance?

A Remote Call Center Quality Assurance (QA) job involves monitoring and evaluating customer service interactions to ensure they meet company standards. QA specialists assess call quality, agent performance, compliance with scripts, and adherence to company policies. They provide feedback, coaching, and reports to improve service quality and customer satisfaction. This role is typically performed remotely, using call recordings and quality monitoring software. Strong analytical skills and attention to detail are essential for success in this position.

What are the key skills and qualifications needed to thrive in remote call center quality assurance?

To excel as a Remote Call Center Quality Assurance professional, you need expertise in monitoring and evaluating customer interactions, a solid understanding of call center metrics, and familiarity with quality assurance methodologies. Comfort with QA software, CRM platforms, and call recording systems—often alongside relevant certifications like COPC or Six Sigma—is highly beneficial. Strong analytical abilities, attention to detail, and excellent verbal and written communication make candidates stand out. These skills ensure accurate evaluations, constructive feedback, and continuous improvement of customer service standards in a virtual environment.

What are the most commonly searched types of Call Center Quality Assurance jobs in Boca Raton, FL?

The most popular types of Call Center Quality Assurance jobs in Boca Raton, FL are:

What are popular job titles related to Remote Call Center Quality Assurance jobs in Boca Raton, FL?

For Remote Call Center Quality Assurance jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Quality Assurance jobs in Boca Raton, FL look for?

The top searched job categories for Remote Call Center Quality Assurance jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Remote Call Center Quality Assurance jobs?

Cities near Boca Raton, FL with the most Remote Call Center Quality Assurance job openings:

Remote Call Center Quality Assurance jobs near you
Infographic showing various Remote Call Center Quality Assurance job openings in Boca Raton, FL as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,360 per year, or $22.3 per hour.

Remote Call Center Representative

TechOp Solutions International

Pompano Beach, FL • On-site, Remote

$15 - $18.75/hr

Full-time

Posted 12 days ago

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within Pompano Beach, FL or nearby cities.
Duties:
  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Accurately record all details in accordance with procedures
  • Conduct database and open-source research
  • Route and escalate calls appropriately
  • Other duties, as assigned

Requirements
  • 3 + years experience in a call center
  • Associates Degree (Preferred ), High school diploma or equivalent is required
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information

Apply