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Remote Call Center Manager Jobs in Provo, UT (NOW HIRING)

Caselle

Account Manager - Sales

Provo, UT · Remote

$70K - $170K/yr

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%)About CaselleAt ... call, the person who knows their setup, and the person responsible for both keeping them and ...

Graymont Limited

Remote Operations Engineer

Sandy, UT · On-site +1

$66K - $89K/yr

... Center (ROC). The ROC is staffed with Remote Operations Engineers who remotely operate and monitor ... Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and ...

SunPower

Senior Finance Manager (Remote)

Orem, UT · Remote

$100K - $140K/yr

... into installation center performance across the US. This role will also be responsible for ... Advises senior management on overall policy and long-term goal development. Minimum Qualifications:

NRG

Customer Solutions Specialist - Remote

Lindon, UT · Remote

$85 - $145/hr

While not every call allows for this (approximately 10-15%), consistently looking for opportunities ... Manage escalations with resilience and a solutions‑first mindset * Think outside the box to ...

New

Nearmap

Manager, Legal Operations

Lehi, UT · On-site +1

While we are open to fully remote candidates within the continental United States, we have a strong ... You'll be the primary approver on quotes requiring legal review, and the first port of call when it ...

Nearmap

Manager, Legal Operations

Lehi, UT · On-site +1

While we are open to fully remote candidates within the continental United States, we have a strong ... You'll be the primary approver on quotes requiring legal review, and the first port of call when it ...

Nearmap

Manager, Legal Operations

Lehi, UT · On-site +1

While we are open to fully remote candidates within the continental United States, we have a strong ... You'll be the primary approver on quotes requiring legal review, and the first port of call when it ...

FMG Suite

Sr. Product Manager, Compliance (Remote)

Sandy, UT · On-site +1

$150K - $175K/yr

About the Role FMG's compliance platform sits at the center of how tens of thousands of financial ... You've made - and defended - the call to expose a capability via API rather than bolt it onto a UI. ...

FMG

Sr. Product Manager, Compliance (Remote)

Sandy, UT · Remote

$150K - $175K/yr

About the Role FMG's compliance platform sits at the center of how tens of thousands of financial ... You've made -- and defended -- the call to expose a capability via API rather than bolt it onto a ...

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All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Provo, UT

Remote Call Center Manager information

See Provo, UT salary details

$27.9K

$60.4K

$103.6K

How much do remote call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote call center manager in Provo, UT is $60,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $70,900.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Provo, UT?

The most popular types of Remote Call Center jobs in Provo, UT are:

What are popular job titles related to Remote Call Center Manager jobs in Provo, UT?

For Remote Call Center Manager jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Provo, UT look for?

The top searched job categories for Remote Call Center Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Remote Call Center Manager jobs?

Cities near Provo, UT with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Provo, UT as of August 2026, with employment types broken down into 78% Full Time, 12% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $60,384 per year, or $29 per hour.

Customer Service - Temporary Mon-Fri

Five Star Solutions

Provo, UT • On-site, Remote

$14/hr

Temporary

Posted 12 days ago

Key responsibilities

  • Manage large amounts of inbound calls in a timely manner

  • Follow communication 'scripts' when handling different topics

  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Qualifications
  • Previous 3-6 months customer service or customer support experience preferred
  • Previous 3-6 months call center or office background experience a plus
  • Basic computer skills
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities
  • Manage large amounts of inbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Bring Your Own Device (BYOD)
  • This position requires you to provide your own equipment and workspace.
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:
  • Processor: Intel® Core™ i5-8250U Series or greater
  • Memory: 8GB on Windows 10 or 11 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required
  • USB DSP headset
  • Click here for an example
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
  • Firewall must be enabled (Will be checked prior to allowing login to system)
  • Must be hardwired to your modem or router/ No Wi-Fi or extenders
  • Click her for the BYOD policy for full detailed list of requirements

$14 - $14 an hour
Shift differential (extra $1/hr nights & wkds)
Work hours - Shifts between 6:00am-6:00 pm (MST) ; Work Days - Mon-Fri
Paid Training - typically 2-5 days in length from 7:00am-4:00pm (MST)
Status - Full Time or Part Time Temporary; 16-40 hours per week
Must be available to work on the first and last business day of each month
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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