Remote Call Center Manager Jobs in Portland, ME (NOW HIRING)

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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In this role you will be responsible for start-up and commissioning and post-start-up field services primarily within the data center market, in Electrification Services for the United States, ensuring ABB standard processes, quality standards, and safety guidelines.

The work model for the role is: Remote in the US

This is a highly travel-intensive position requiring extensive nationwide travel to customer locations across the United States. Success in this role requires the ability and willingness to spend significant time traveling and working at customer sites. Candidates seeking limited travel should carefully consider this requirement before applying. Comprehensive travel accommodations, lodging, and per diem are provided.

CORE RESPONSIBILITIES

Lead onsite customer engagement - Serve as ABB's primary representative, ensuring strong communication, professionalism, and customer satisfaction.

Execute service work with urgency - Plan and deliver service tasks aligned with customer orders, quality standards, and firsttimeright execution.

Identify system and operational improvements - Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points.

Communicate service opportunities - Capture and relay upgrade, service, and modernization opportunities to internal account teams.

Coordinate site preparation and subcontractors - Prepare job sites, support project teams, and oversee subcontractor activities.

Perform advanced field service tasks - Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods.

Ensure materials and equipment readiness - Prepare material lists and verify availability and quality of all required parts and tools.

Drive continuous improvement initiatives - Recommend and implement improvements to processes, products, and service delivery.

Complete technical documentation - Produce accurate reports, test records, and customersigned documentation for all assignments.

Provide technical consulting and mentorship - Act as a subjectmatter expert, coach colleagues, support certifications, and train customers.

Perform duties in Power Delivery & Electrification - Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems.

Champion safety and compliance - Uphold ABB's safety culture, lead HSE practices, report hazards, and ensure proper PPE use.

Progressive electrical engineering experience - HS diploma/GED with 10+ years handson experience; OR associate/trade certification with 8+ years; OR bachelor's with 5+ years; OR HS diploma/GED with 5+ years equivalent work or military experience servicing critical power equipment.

Advanced electrical design expertise - Advanced theoretical experience across all aspects of electrical design.

Comprehensive code and standards knowledge - Strong knowledge of NEC, safety codes, regulations, and QA requirements.

Strong communication capabilities - Excellent oral and written communication skills for technical and nontechnical audiences.

Analytical and qualitydriven mindset - Proven ability to analyze issues, improve processes, and drive quality outcomes.

Crossfunctional collaboration - Able to work effectively with maintenance teams, engineering groups, and management stakeholders.

Leadership and project oversight - Project management or supervisory experience with demonstrated ability to lead and influence customers and peers.

Technical software proficiency - Skilled in MS Office, Google Suite, and project/issuetracking platforms such as BIM, Compass, CxAlloy, and Procore.

Preference will be given - Preference will be given to candidates with experience in Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, networking tools (Wireshark, IED Scout), and relay testing/configuration (Siemens, ABB REX640/SSC600/REF615/REG615, SEL, Multilin), plus RTAC configuration.

Language and work authorization - Must be fluent in written and conversational English and currently authorized to work and live in the United States.

Why ABB? What's in it for you:

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $46 per hour to $65 per hour USD.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.