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Remote Call Center Manager Jobs in Lewiston, ME (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Portland, ME · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Portland, ME · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Portland, ME · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

ABB

Data Center COE Service Site Manager

Portland, ME · Remote

Remote in the US #LI- Remote This role is contributing to the Electrification Service Data Center ... Manage site logistics, including receiving, handling, staging, and storage of ABBdelivered ...

Talkiatry

Remote Therapist - Maine

Portland, ME · Remote

No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ... Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ...

Talkiatry

Remote Therapist - Maine

Lewiston, ME · Remote

No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ... Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ...

ABB

Group Account Manager

Yarmouth, ME · Remote

$163K - $261K/yr

Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ... Center segment. * Demonstrated customer mindset and ability to create win-win solutions for our ...

ABB

Group Account Manager

Westbrook, ME · Remote

$163K - $261K/yr

Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ... Center segment. * Demonstrated customer mindset and ability to create win-win solutions for our ...

ABB

Group Account Manager

Auburn, ME · Remote

$163K - $261K/yr

Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ... Center segment. * Demonstrated customer mindset and ability to create win-win solutions for our ...

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All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Lewiston, ME

Remote Call Center Manager information

See Lewiston, ME salary details

$31.4K

$68K

$116.6K

How much do remote call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote call center manager in Lewiston, ME is $67,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $79,900.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Lewiston, ME?

The most popular types of Remote Call Center jobs in Lewiston, ME are:

What are popular job titles related to Remote Call Center Manager jobs in Lewiston, ME?

For Remote Call Center Manager jobs in Lewiston, ME, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Lewiston, ME look for?

The top searched job categories for Remote Call Center Manager jobs in Lewiston, ME are:

What cities near Lewiston, ME are hiring for Remote Call Center Manager jobs?

Cities near Lewiston, ME with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Lewiston, ME as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $67,981 per year, or $32.7 per hour.

Call Center Representative - Roadside Assistance

American Automobile Association (AAA)

Portland, ME • On-site, Remote

$20.74/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

232nd of 311 rated insurance

Job description

Call Center Representative - Roadside Assistance

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

  • Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months

  • Weekend Shift Differential: earn an additional 10% = $20.74 per hour

  • Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)

  • Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing

  • Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure

  • Advancement Opportunities

What You Will Do:

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.

  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.

  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.

  • Relay critical information to the internal and external teams to expedite the dispatching process.

  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.

  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

  • Dedicated, quiet workspace without interruptions.

  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

  • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.

  • Ability to provide excellent customer service and thrive in a high-volume call environment.

  • Excellent communication skills, both verbal and written.

  • Empathy and a strong desire to help those in distress.

  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.

  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.

  • Proficiency in Microsoft Teams and Outlook.

  • High School diploma, GED or equivalent.

The starting pay range for this position is $18.85 - $20.74 per hour. Additionally, after completion of your first year in the role, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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