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Remote Call Center Manager Jobs in York, ME (NOW HIRING)

Mallory Portraits

Remote Phone Sales

Portsmouth, NH · Remote

$51K - $80K/yr

Proven one-call closing ability * You get the deposit on the first call, not the fifth * A track ... Week 2 you're live on the phones with your manager coaching in real time. This role is probably not ...

Mallory Portraits

Outbound Phone Sales

Portsmouth, NH · Remote

$66K - $84K/yr

... call 30 was a tough one * Comfort following a sales script and being coached * Reliable remote work ... Week 2 you're live on the phones with your manager coaching in real time. This role is probably not ...

Novocure

Care Coordinator

Portsmouth, NH · Remote

$42K - $58K/yr

This is a full-time, non-exempt, remote position reporting to the Manager, Care Center. The scheduled hours are Monday through Friday, 1:00-9:30 PM ET. Team members must have a quiet, private ...

Maine Medical Center

Virtual Care Cardiologist

Scarborough, ME · On-site +1

$367K - $415K/yr

Provide timely and appropriate virtual care in a remote capacity across all virtual care programs including but not limited to remote patient management or monitoring, virtual in basket, and virtual ...

All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in York, ME

Remote Call Center Manager information

See York, ME salary details

$29.1K

$62.9K

$107.9K

How much do remote call center manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for remote call center manager in York, ME is $62,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $73,900.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What cities near York, ME are hiring for Remote Call Center Manager jobs?

Cities near York, ME with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you

CSR II Phones ($18.50/hr + $1/pay for performance, Remote)

SaviLinx

Portsmouth, NH • Remote

$18.50/hr

Full-time

Re-posted 27 days ago

Job description

JOB TITLE:                          Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote)

DEPARTMENT:                  Operations          

REPORTS TO:                     Supervisor     

FLSA STATUS:                    Non-Exempt                                                     

 

OUR GUIDING PRINCIPLES:  

Make every interaction Count 

Act with Respect and Integrity 

Demonstrate Passion for Continuous Improvement 

Be Worth of Trust from all Stakeholders 
OVERVIEW:
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills.This is a work from home position.
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability, although will generally be M-F 8-5.
QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER

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