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Remote Call Center Coach Jobs in Colorado (NOW HIRING)

Humana, Inc.

Grievances & Appeals Representative

Rico, CO · On-site +1

$34K - $45K/yr

Previous inbound call center or related customer service experience. * Grievance and appeals ... This is a remote position. * Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.; however ...

Solari

Crisis Specialist I

Denver, CO · On-site +1

$22 - $25.30/hr

Work Location & Eligibility * 100% Remote (Applicants must reside in Colorado or Oklahoma ) * Role ... Behavioral health professionals and contact call center experience preferred. Join Our Team as a ...

Symmetry

Work From Home Remote Sales

Greeley, CO · Remote

$100K/yr

Call clients to set up appointments for insurance consultations Conduct meetings with clients in ... coachable and a team player No prior experience necessary; previous sales or marketing experience ...

ATN Health

Virtual Medical Assistant

Wheat Ridge, CO · On-site +1

$18.75 - $24.25/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Littleton, CO · On-site +1

$17.75 - $22.75/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Englewood, CO · On-site +1

$17.50 - $22.50/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Parker, CO · On-site +1

$18.25 - $23.50/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Longmont, CO · On-site +1

$17.50 - $22.50/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Golden, CO · On-site +1

$18.25 - $23.50/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Thornton, CO · On-site +1

$18.25 - $23.25/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Lone Tree, CO · On-site +1

$18.25 - $23.25/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

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All JobsCall Center Coach JobsRemote Call Center Coach JobsRemote Call Center Coach Jobs in Colorado

Remote Call Center Coach information

What skills and qualifications are needed to thrive as a remote call center coach?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

What is a remote call center coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

How does a remote call center coach support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.
What are popular job titles related to Remote Call Center Coach jobs in Colorado? For Remote Call Center Coach jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Coach jobs in Colorado look for? The top searched job categories for Remote Call Center Coach jobs in Colorado are:
What cities in Colorado are hiring for Remote Call Center Coach jobs? Cities in Colorado with the most Remote Call Center Coach job openings:
Remote Call Center Coach jobs near you
Infographic showing various Remote Call Center Coach job openings in Colorado as of August 2026, with employment types broken down into 84% Full Time, 3% Part Time, and 13% Contract. Highlights an 3% In-person, and 97% Remote job distribution.

Grievances & Appeals Representative

Humana, Inc.

Rico, CO • On-site, Remote

$34K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

164th of 303 rated insurance

Job description

Become a part of our caring community
The Grievances & Appeals Representative 3 manages client denials and concerns by conducting a comprehensive analytic review of clinical documentation to determine if a grievance, appeal or further request is warranted and then delivers final determination based on trained skillsets and/or partnerships with clinical and other Humana parties. You will perform advanced administrative/operational/customer support responsibilities that require independent initiative and judgment.
  • Assist members by phone to further/support quality related goals.
  • Investigate and resolve member and practitioner issues.
  • Decisions typically focus on methods, tactics and processes for completing administrative tasks/projects.
  • Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques.
  • Work independently with limited supervision, drawing on substantial experience of administrative responsibilities and organizational practices.

Use your skills to make an impact
Required Qualifications
  • Must reside in Puerto Rico.
  • Bilingual (English and Spanish); with the ability to read, write, and speak in both languages with no limitations or assistance.
  • Two (2) years of customer service experience.
  • Experience working in the healthcare industry or a medical field.
  • Experience working in a production driven environment.
  • Proficient in data entry and record management, maintaining accuracy while meeting productivity goals.
  • Intermediate experience with Microsoft Word and Excel.

Preferred Qualifications
  • Associate or bachelor's degree.
  • Previous inbound call center or related customer service experience.
  • Grievance and appeals experience.
  • Previous experience processing medical claims.
  • Prior experience with Medicare.
  • Experience with the Claims Administration System (CAS).
  • Knowledge of medical terminology.
  • Ability to manage large volume of documents including tracking, copying, faxing and scanning.
  • Excellent interpersonal skills with ability to sensitively and compassionately interact with geriatric population.

Additional Information
  • Workstyle: This is a remote position.
  • Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.; however, candidates must be flexible to adjust their schedule and work overtime as business needs require.
  • Start Date & Training Schedule: September 21 - Training will be conducted remotely and will last approximately 8-10 weeks. Attendance throughout the entire training period is mandatory, and we will not approve any time off requests during training. You must be available to fully participate in and successfully complete the training program as scheduled.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$34,400 - $45,000 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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