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Remote Call Center Back Office Jobs in Delaware (NOW HIRING)

Liveops

Remote Customer Service Agent

Newark, DE · Remote

$15.25 - $20.25/hr

Provide a distraction-free home office environment. * Provide and maintain your own equipment ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Provide a distraction-free home office environment. * Provide and maintain your own equipment ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

Provide a distraction-free home office environment. * Provide and maintain your own equipment ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Mantis Innovation

BMS Estimator (Remote)

Wilmington, DE · On-site +1

$125K - $155K/yr

... data center projects. Key Responsibilities * Review construction drawings, specifications ... Value Engineering Recommendations Working Conditions Work is performed in office, remote, and ...

Mantis Innovation

BMS Estimator (Remote)

Wilmington, DE · On-site +1

$125K - $155K/yr

... data center projects. Key Responsibilities * Review construction drawings, specifications ... Value Engineering Recommendations Working Conditions Work is performed in office, remote, and ...

Forbes Advisor

AI Creative Lead (Remote)

Wilmington, DE · On-site +1

You run the back half of our pipeline, from character-locked stills through AI video, lip-sync, and ... call as much as a technical one: what serves the story, what sells, and what will read as a real ad ...

Liveops

Remote Spanish Bilingual Customer Service

Newark, DE · Remote

$15.25 - $19/hr

Provide your own home office equipment * Handle customer calls, assess needs, and solve problems ... Computer skills, including navigating multiple systems and documenting call notes * Ability to sit ...

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Remote Call Center Back Office information

What is a remote call center back office?

A Remote Call Center Back Office job involves supporting the operations of a call center from a location outside the main office, typically from home or another remote site. These roles focus on administrative tasks such as data entry, processing customer requests, handling documentation, and assisting with billing or account management. Unlike front-line agents who interact directly with customers, back office staff work behind the scenes to ensure smooth operations and accurate record-keeping. This job requires good organizational skills, attention to detail, and proficiency with computer systems. Working remotely provides flexibility, but also requires self-motivation and effective communication with the rest of the team.

What are the key skills and qualifications needed to thrive as a remote call center back office employee?

To thrive as a Remote Call Center Back Office employee, you need strong data entry skills, attention to detail, and organizational abilities, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools like Microsoft Excel is typically required. Excellent communication, time management, and problem-solving abilities are key soft skills that set top performers apart. These skills ensure accurate processing, timely resolution of customer requests, and seamless support for front-line operations in a remote environment.

What are some common challenges faced by remote call center back office employees, and how can they be addressed?

Remote Call Center Back Office employees often face challenges such as managing high volumes of data entry, maintaining focus with minimal supervision, and ensuring effective communication with front-line agents. To address these challenges, it's important to establish a structured daily routine, leverage collaboration tools for seamless communication, and regularly participate in team meetings to stay aligned with overall goals. Proactively seeking feedback and utilizing available training resources can also help in adapting to evolving processes and maintaining high productivity.

What is the difference between Remote Call Center Back Office vs Customer Service Representative?

AspectRemote Call Center Back OfficeCustomer Service Representative
Primary RoleHandling administrative tasks, data entry, and support behind the scenesInteracting directly with customers to resolve issues and provide information
Work EnvironmentRemote, often independent, focused on back-end operationsRemote or on-site, customer-facing interactions
Required SkillsData management, communication, organizational skillsCommunication, problem-solving, customer service skills
Common CertificationsNone typically required, but data or admin certifications can helpCustomer service certifications (e.g., CPR, FCC certifications) often preferred

While both roles can be remote and involve communication skills, the Remote Call Center Back Office focuses on administrative and support tasks behind the scenes, whereas Customer Service Representatives engage directly with customers to address inquiries and issues.

What are the most commonly searched types of Call Center Back Office jobs in Delaware?

The most popular types of Call Center Back Office jobs in Delaware are:

What are popular job titles related to Remote Call Center Back Office jobs in Delaware?

For Remote Call Center Back Office jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Back Office jobs in Delaware look for?

The top searched job categories for Remote Call Center Back Office jobs in Delaware are:

What cities in Delaware are hiring for Remote Call Center Back Office jobs?

Cities in Delaware with the most Remote Call Center Back Office job openings:

Remote Call Center Back Office jobs near you

Remote Customer Service Agent

Liveops

Newark, DE • Remote

$15.25 - $20.25/hr

Contractor

Re-posted 26 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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