ZipRecruiter

Log In

2

Remote Call Center Analyst Jobs in Spokane, WA (NOW HIRING)

Corporate Tools

Sales Representative

Post Falls, ID · On-site +1

$40K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Demonstrated experience in a consultative sales role, ideally in a call center or remote environment. * Strong verbal and written communication skills with the ability to articulate solutions clearly ...

Cardiac Study Center

Medical Billing Specialist

Spokane, WA · Remote

$35.67/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Medical Insurance Billing Specialist - Cardiology Cardiac Study Center Remote (Washington State ... Review and analyze aging reports to resolve outstanding claims Denial Analysis & Resolution

Cardiac Study Center

Medical Billing Specialist

Spokane, WA · On-site +1

$19.67 - $35.67/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Medical Insurance Billing Specialist - Cardiology Cardiac Study Center Remote (Washington State ... Review and analyze aging reports to resolve outstanding claims Denial Analysis & Resolution

Cardiac Study Center

Medical Billing Specialist

Spokane, WA · On-site +1

$19.67 - $35.67/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Medical Insurance Billing Specialist - Cardiology Cardiac Study Center Remote (Washington State ... Review and analyze aging reports to resolve outstanding claims Denial Analysis & Resolution

Liberty Mutual

Remote Inside Sales Representative

Spokane, WA · On-site +1

$45K - $100K/yr

... Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...

Corporate Tools

Ad Buyer - Facebook

Post Falls, ID · On-site +1

$65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a full time remote position, but if you're near one of our local offices, you're welcome to ... Some may not call it a real approach, but it's what we do and we're going on this journey, do you ...

next page

Showing results 1-20

All JobsCall Center Analyst JobsRemote Call Center Analyst JobsRemote Call Center Analyst Jobs in Spokane, WA

Remote Call Center Analyst information

See Spokane, WA salary details

$30.3K

$65.4K

$100.1K

How much do remote call center analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote call center analyst in Spokane, WA is $65,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $83,900.00 per year, depending on experience, location, and employer.

How to become a remote call center analyst?

To become a remote call center analyst, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or call center software. Relevant skills include data analysis, problem-solving, and familiarity with tools like CRM systems. Some employers may prefer candidates with a college degree or certifications in customer service or data analysis.

What does a remote call center analyst do?

A Remote Call Center Analyst is responsible for monitoring and evaluating the performance of call center agents who work from home or remote locations. They analyze call data, listen to recorded calls, and provide feedback to improve customer service and efficiency. Their role often includes preparing reports, identifying trends, and recommending process improvements to enhance the overall quality of the call center operations.

What is the difference between Remote Call Center Analyst vs Customer Service Representative?

AspectRemote Call Center AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentRemote, call center or office settingRemote or in-office customer service environment
Employer & Industry UsageCall centers, tech companies, healthcare, financeRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding analytical roles in call centersCustomer support and service roles

The Remote Call Center Analyst focuses on analyzing call data, improving processes, and supporting customer service teams, often requiring analytical skills. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles may work remotely and in call center environments, the analyst role emphasizes data analysis and process improvement, whereas the representative role centers on customer interaction and issue resolution.

What are the key skills and qualifications needed to thrive as a remote call center analyst, and why are they important?

To thrive as a Remote Call Center Analyst, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective performance in a remote work environment.

How do remote call center analysts typically collaborate with their teams despite working from different locations?

Remote Call Center Analysts rely heavily on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their colleagues and supervisors. Regular virtual meetings and team huddles are common to discuss performance metrics, address challenges, and share updates. Collaboration is also facilitated through ticketing systems and collaborative documentation, ensuring that everyone is aligned and informed. This structure helps maintain a sense of teamwork and support, even when working remotely.

What are popular job titles related to Remote Call Center Analyst jobs in Spokane, WA?

For Remote Call Center Analyst jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Analyst jobs in Spokane, WA look for?

The top searched job categories for Remote Call Center Analyst jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Remote Call Center Analyst jobs?

Cities near Spokane, WA with the most Remote Call Center Analyst job openings:

Remote Call Center Analyst jobs near you

Customer Service - Member Services / Healthcare Call Center - Remote (Spokane Area or Renton Area)

Medix

Spokane, WA • On-site, Remote

$16 - $20/hr

Full-time

Medical

Posted 26 days ago

Job description

Overview
We are seeking a candidate to join our team as a Customer Service Representative in Member Services. In this role, you will act as the primary point of contact for healthcare plan members, providing essential support regarding coverage, claims, and benefits. If you are an empathetic, dependable professional looking to grow your career within a top-tier healthcare system, we would love to connect with you!
Key Responsibilities
  • Member & Provider Inquiries: Answer high-volume inbound calls regarding insurance benefits, coverage details, claims status, and billing statements.
  • Issue Resolution: Handle member complaints and work diligently to resolve complex concerns with high empathy and emotional intelligence.
  • System & Website Support: Guide members through website navigation, online account troubleshooting, and locating in-network healthcare providers.
  • Billing & Financial Support: Respond to inquiries concerning premium amounts, remittance, provider assistance units, and Medicare units.
  • Multitasking: Navigate multiple internal computer systems and software tools simultaneously while assisting callers on live lines.

Work Environment & Schedule
  • Work Modality: 100% Remote. Candidates must be local to either Spokane, WA, or Renton, WA, for initial equipment pickup and in the event of tech/outage support.
  • Class Start Date: September 14, 2026.
  • Training Phase: 8:30 AM - 5:00 PM PST (Monday through Friday) for the first 3 weeks. Attendance is mandatory for all training sessions.
  • Nesting Phase: 8:30 AM - 5:00 PM PST for 2 to 3 weeks following classroom training, working directly with hands-on mentors.
  • Regular Schedule: After training and nesting, assigned shifts will fall within the operating window of 7:00 AM - 5:00 PM PST (8-hour daily shifts, 40 hours per week).

Requirements & Qualifications
Required:
  • Experience: Minimum of 1 year of high-volume call center experience.
  • Education: High School Diploma or GED (verification required).
  • Technical Setup: Dedicated, quiet, and private home workspace with high-speed internet.
  • Skills: Strong customer service background, computer proficiency, active listening, and the ability to handle upset callers with patience and professionalism.

Preferred:
  • Background or prior experience working in the healthcare/health insurance industry.

Background & Compliance
  • Full employment history and education verification are required.
  • Pre-employment background check (including Washington criminal search).
  • Drug screen required (note: drug panel tests for marijuana).

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
Medix Staffing Solutions logo

About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

View All Medix Staffing Solutions Jobs

Apply