ZipRecruiter

Log In

2

Remote Call Center Agent Jobs in Worcester, MA (NOW HIRING)

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Our global headquarters are in Acton, MA and are home to our R&D, Operations, Marketing, Sales, and Finance teams as well as our production lines and warehouse/distribution center. The position: We ...

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Our global headquarters are in Acton, MA and are home to our R&D, Operations, Marketing, Sales, and Finance teams as well as our production lines and warehouse/distribution center. The position: We ...

previous page

Showing results 41-43

All JobsCall Center Agent JobsRemote Call Center Agent JobsRemote Call Center Agent Jobs in Worcester, MA

Remote Call Center Agent information

See Worcester, MA salary details

$10

$17

$24

How much do remote call center agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote call center agent in Worcester, MA is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs

What are popular job titles related to Remote Call Center Agent jobs in Worcester, MA?

For Remote Call Center Agent jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Agent jobs in Worcester, MA look for?

The top searched job categories for Remote Call Center Agent jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Call Center Agent jobs?

Cities near Worcester, MA with the most Remote Call Center Agent job openings:

Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Worcester, MA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,813 per year, or $17.2 per hour.

Solar Appointment Setter

Team Sunshine Construction, LLC

Hudson, MA • Remote

Other

Re-posted 29 days ago

Job description

5-Week Paid Training + Bonus & Commission Plan
This is a fully remote role. All team members are required to have a personal laptop or desktop computer with a reliable internet connection to perform daily dialing sessions, attend virtual meetings, and update CRM records.
What You’ll Do

    •    Make outbound calls to leads and warm prospects.

    •    Confirm homeowner appointments and schedule presentations.

    •    Support proposal creation and financing options (training provided).

    •    Update CRM and lead management tools with accurate information.

    •    Learn and practice the virtual solar sales process alongside experienced leaders.

    •    Collaborate with team members to sharpen scripts, improve objection handling, and increase closes.

 

⸻

About Us


Forbes Home ranked Team Sunshine among the best solar installation companies in Boston and New England for its commitment to high-quality service and innovative solar installations. 

Our team has booked tens of thousands of appointments and driven thousands of solar installations across New England. We’re launching a new project and are hiring five Virtual Sales Representatives to join us.

 

You’ll be trained in a proven process for booking qualified solar appointments, presenting customized proposals, and guiding homeowners through financing and installation options. In addition to solar, you’ll have access to a range of home improvement products- including roofing, HVAC, and more- creating multiple income streams.

 

⸻

 

What We’re Looking For

    •    Motivated, coachable, and disciplined individuals.

    •    Sales or customer service experience is a plus (solar, roofing, HVAC background a bonus).

    •    Strong communication and active listening skills.

    •    Ability to work independently in a structured, virtual environment.

    •    Organized, detail-oriented, and consistent in follow-through.

 

⸻

 

Why Join Us

 

If you’re ready to turn your communication skills with customers into real income, we have the software, training, and proven processes to guide you. You’ll learn to replicate the success of top performers in an environment built on accountability and support.

 

This is an opportunity to step into a fast-growing industry, build your sales skills, and unlock career growth in solar and beyond.

 

⸻

 

Apply today to be one of five new reps selected for this project.
*Must be located in the US to apply.


 

Powered by JazzHR

KnjYWfN9HV