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Remote Call Center Agent Jobs in Worcester, MA (NOW HIRING)

Ability to work in remote locations for long periods of time; * Excellent interpersonal skills and ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

Ability to work in remote locations for long periods of time; * Excellent interpersonal skills and ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

Patient Care Coordinator

Worcester, MA · On-site +1

$17.50 - $23/hr

Documents detail each call in the patients' electronic medical record using both service line ... Ability to comprehend and communicate complex verbal information to medical center staff, patients ...

... call, and be credible in a technical conversation. * B2B data fluency -- you know what ... Experience with MCP servers or LLM-powered agent workflows * Prior founding CS or founding CE ...

Inside Sales Representative - Remote Intertek is searching for an Inside Sales Representative to ... If applicable, submit required documentation to the HUB Centre for new account setup and processing.

Information Security Lead

Waltham, MA · On-site +1

$150K - $200K/yr

Remote The Company We are Alloy Therapeutics-a biotechnology ecosystem company empowering the ... The Team The IT function at Alloy Therapeutics sits at the nerve center of our bold scientific ...

Showing results 21-40

Remote Call Center Agent information

See Worcester, MA salary details

$10

$17

$24

How much do remote call center agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote call center agent in Worcester, MA is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.

What are popular job titles related to Remote Call Center Agent jobs in Worcester, MA?

For Remote Call Center Agent jobs in Worcester, MA, the most frequently searched job titles are:

What cities near Worcester, MA are hiring for Remote Call Center Agent jobs?

Cities near Worcester, MA with the most Remote Call Center Agent job openings:

Infographic showing various Remote Call Center Agent job openings in Worcester, MA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,813 per year, or $17.2 per hour.

Right of Way (ROW) Agent (Field Based)

ERM

Concord, MA • On-site, Remote

$34.19 - $40.20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago


Job description

ERM is hiringRight of Way (ROW) Agents across Multiple Locations in the U.S. to support pipeline and electric transmission project efforts. ROW Agents will be responsible for the acquisition of land, land rights, licenses, leases, permits and other documents necessary for the construction, operation and maintenance of facilities. This is a project term, field-based position with 100% travel.

Right-of-Way (ROW) positions are revolving/on-going positions that are filled on an as-needed basis for specific projects.Given the volume of applications received, we are unable to respond to all applicants, however, a recruiter will contact you if your experience is a suitable match with one of our upcoming projects. Thank you for your patience.

Physical demands required for the successful performance of this job include standing and/or walking for long hours in a day on uneven and steep terrain, and possibly during variable weather conditions.

REQUIREMENTS:

  • Conductdiverse and complex negotiations with land owners (or their designees).

  • Work on the settlement of complex damage claims with land owners (or their designees) relative to property damage caused or created during the construction.

  • Search courthouse and other records to determine present property ownership(s) and the extent of interest therein.

  • Advise and assist in establishing a range of fair market values to be used in the acquisition of land and land rights.

  • Draft and/or supervise the preparation of documents for rights of entry, damage claims, contracts, easements, licenses, leases, permits, options to purchase and other documents as may be necessary to acquire adequate rights for the project.

  • Compliance with corporate health and safety policies.

  • Perform other duties as assigned or required.

REQUIREMENTS:

  • High school diploma.

  • 3 to 6 years of ROW experience.

  • Solid working knowledge of personal computers, Microsoft Office Suite, Google Earth, ArcGIS and data management software.

  • Knowledgeable in real estate values and accepted real estate appraisal practices.

  • Ability to work in remote locations for long periods of time;

  • Excellent interpersonal skills and a high degree of professionalism;

  • Ability to communicate effectively through oral and written communications.

  • Must meet criteria identified in Job Demands & Conditions Analysis for Office and Field Positions.

For the Right of Way (ROW) Agent position, we anticipate the annual base pay of $71,126 - $83,651, $34.19/hr - $40.2/hr, limited-term, non-exempt. An employee's pay position within this range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We also may have instances where employee's fall outside of the range based on the factors noted above. This job may be eligible for bonus pay (casual and fixed term/Flexforce employees are NOT bonus eligible).

We offer a comprehensive package of benefits including paid time off, medical, dental, vision, 401(k), life & disability insurance to benefits eligible* employees.

*Benefits Eligibility is limited to Regular employees regularly scheduled to work 20 or more hours per week. Fixed-Term employees (including Flexforce) who are regularly scheduled to work 20 hours a week or more are eligible for a limited benefits package. Casual employees are NOT benefits eligible. See your recruiter for more details.

You can apply for this role through https://www.erm.com/careers/apply/ or through the internal careers portal if you are a current employee.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, determinable, and payable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Who We Are:

As the largest global pure play sustainability consultancy, we partner with the world's leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.

At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our "boots to boardroom" approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

Please submit your resume and brief cover letter. Based on review of these responses, shortlisted candidates will be invited for interviews.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Thank you for your interest in ERM!


ERM logo

About ERM

Sourced by ZipRecruiter

As the largest global pure play sustainability consultancy, we partner with the world's leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our "boots to boardroom" approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

City of London, Greater London, GB

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