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Remote Call Center Agent Jobs in Orem, UT (NOW HIRING)

Good Attic

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Inbound Call Center Agent

Lehi, UT · Remote

$40K/yr

We are seeking a dedicated Inbound Call Center Agent to serve as our Call Taker and Customer Service Specialist. This full-time role involves handling inbound and outbound communication, including ...

IQVIA

Work from Home

Provo, UT · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

Five Star Solutions

Outbound/Inbound Rep (M-F)

Provo, UT · Remote

$14/hr

... call center position. You will need to think on your feet, ask questions, build rapport, identify opportunities, and confidently explain the value of our services. This is a remote position for those ...

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How much do remote call center agent jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote call center agent in Orem, UT is $14.97, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.49 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
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Remote Call Center Agent jobs near you

Inbound Call Center Agent

Good Attic

Lehi, UT • Remote

$40K/yr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

We are seeking a dedicated Inbound Call Center Agent to serve as our Call Taker and Customer Service Specialist. This full-time role involves handling inbound and outbound communication, including calls, texts, and emails, while operating within our CRM system. The successful candidate will contribute to a small team environment and support general customer inquiries, billing and account management, as well as sales and upselling activities.

Responsibilities

  • Handle inbound calls including customer inquiries, billing, and sales upselling
  • Provide efficient customer support across calls, texts, and emails
  • Perform accurate data entry within the CRM system
  • Schedule and follow up on customer appointments and requests
  • Collaborate within our team of 10 members
  • Maintain communication with supervisors and operations managers

Required Qualifications

  • Minimum 1 year of experience in customer service
  • Experience handling administrative or call-taking duties

Preferred Qualifications

  • Proven customer service and communication skills
  • Data entry proficiency
  • Familiarity with CRM software

Company Description

Good Attic is a growing, family-owned home-services company specializing in attic insulation, removal, pest remediation, air sealing, and ventilation. We help homeowners create cleaner, healthier, more comfortable, and energy-efficient homes through honest recommendations and carefully executed work. Our approach is simple: inspect thoroughly, document clearly, do the job right, and treat every customer’s home with respect.