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Remote Call Center Agent Jobs in Atlanta, GA (NOW HIRING)

Prime Marketing

Call Center Team Lead

Atlanta, GA · Remote

Prior team leadership, coaching, quality, training, or comparable call center leadership experience ... Why Join Us? This role offers the opportunity to directly influence agent development, team ...

Liveops

Remote Customer Service Representative

Smyrna, GA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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How much do remote call center agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote call center agent in Atlanta, GA is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $18.27 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
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For Remote Call Center Agent jobs in Atlanta, GA, the most frequently searched job titles are:

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Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Atlanta, GA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,492 per year, or $16.6 per hour.

Call Center Team Lead

Prime Marketing

Atlanta, GA • Remote

Full-time

Posted 20 days ago

Job description

Lead with purpose. Develop people. Deliver results. 


We are seeking a dependable, performance-focused Team Lead to provide real-time support, coach agents, reinforce company and campaign standards, and help the team achieve quality, productivity, compliance, and service goals. This role is ideal for a confident communicator who can turn performance data into clear priorities, hold others accountable, and document follow-up accurately. 


What You’ll Do 

  • Provide daily guidance, operational support, and timely assistance to agents. 
  • Coach performance using approved frameworks, call recordings, reporting, and measurable follow-up plans. 
  • Monitor productivity, quality, Reliability Scores, schedule adherence, and client service metrics. 
  • Conduct campaign-specific meetings and huddles and communicate approved updates and priorities. 
  • Document coaching sessions, meetings, escalations, technical issues, commitments, and follow-up accurately in the Prime System. 
  • Review QA concerns, route technical-support and training requests, and escalate matters outside the Team Lead’s authority. 
  • Protect confidential information and follow all approved access-control, recording, customer-data, and device-use procedures. 
  • Provide temporary campaign, queue, or team coverage and complete clear handoffs when assigned. 


What We’re Looking For 

  • High school diploma or equivalent required. 
  • Prior team leadership, coaching, quality, training, or comparable call center leadership experience preferred. 
  • Two or more years of customer service experience preferred. 
  • Strong verbal, written, interpersonal, organizational, and customer service skills. 
  • Ability to interpret performance data, give actionable feedback, maintain confidentiality, and make sound coaching and escalation decisions. 
  • Comfort using Microsoft Teams and quality, Reliability Score, reporting, coaching, ticketing, and performance-management systems. 
  • Authorization to work in the United States for any employer; we use E-Verify. 


Schedule 

Schedules are established according to campaign, department, business-hour, and coverage requirements. Depending on the assignment, the Team Lead may have a fixed schedule or may need flexibility for day, evening, Friday, Saturday, overtime, or other approved coverage needs. Applicable schedule expectations will be communicated for each assignment. 


Why Join Us? 

This role offers the opportunity to directly influence agent development, team performance, and operational success while strengthening your own leadership capabilities through structured coaching feedback and development goals. 


Ready to lead, coach, and make an impact? Apply for the Team Lead position.