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Remote Call Center Agent Jobs in Angleton, TX (NOW HIRING)

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Call Center Collection Agent | Remote - Texas Only

Houston, TX · Remote

$14/hr

Collections Agent Location: Remote + About the job: This position focuses on telephone-based collections for auto insurance claims. Candidates must have direct, full-cycle collections experience and ...

AMBA

Professional Liability Insurance Agent

Houston, TX · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

AMBA

Professional Liability Insurance Agent

Houston, TX · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

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How much do remote call center agent jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote call center agent in Angleton, TX is $14.25, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $15.72 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
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What cities near Angleton, TX are hiring for Remote Call Center Agent jobs?

Cities near Angleton, TX with the most Remote Call Center Agent job openings:

Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Angleton, TX as of August 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $29,631 per year, or $14.2 per hour.

Healthcare Call Center Representative (Temp-to-Perm)

Houston, TX • On-site, Remote

Ivy Rehab Network
Outpatient Health Care • 1 - 5K employees

6.8

Company rating: 6.8 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

499th of 893 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Ivy Rehab Networkexternal

$15.25 - $19/hr

Full-time

Re-posted 2 days ago

Job description

State of Location:
Texas
Position Summary:
At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
Job Description:
Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent
Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
The Patient Engagement Advocate (Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a "local" patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
Your responsibilities will include:
  • Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.

  • Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care.

  • Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid "us vs them" approach and demonstrate an inclusive "we" mentality.

  • Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.

  • Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.

  • Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.

  • Effectively inform and educate patients on insurance and about our financing/payment plan options.

  • Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.

  • Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.

  • Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.

  • May work in other channels such as outbound, email, chat, etc.

  • Perform other duties as assigned.

To excel in this role, you should possess:
  • High School/GED or equivalent; College degree is preferable

  • Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
  • Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
  • Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency <50 ms; and Packet Loss <2%
  • Preferred typing aptitude of 50-70 WPM.

  • Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)

  • Demonstrated tenure in previous positions of at least 2-3 years

  • Must have a dedicated, quiet workspace at home (with a door) to work without distractions

  • Must be able to provide a reliable high-speed internet connection for remote work

  • Excellent verbal and written communication skills and the ability to effectively engage with patients

  • Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)

  • Attention to detail

  • Ability to work in a fast-paced environment

  • Must be technically savvy, with demonstrated experience working with multiple systems and apps

We welcome you to apply if you hold the following attributes:
  • Good listener

  • Collaborative and team player

  • Ability to display caring attitude and be empathetic

  • Multi-task-carry on engaging conversation while following proper protocols for information capture

  • Receptivity to coaching as well as understanding your strengths and opportunities for development

Why choose Ivy?
  • Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

  • Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

  • Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.

  • Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

#LI-remote
#LI-ST1
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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