Remote Business Process Mapping Jobs in Delaware

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending deep industry expertise with advanced technology advisory capabilities, we create innovative solutions for Fortune 500 clients. We’re looking for our next leader to help shape the future of enterprise transformation.

About the role

As a Salesforce & Process Optimization Consulting Principal (AD level), you will drive end-to-end Salesforce-enabled transformation initiatives, delivering scalable solutions that optimize operations and enhance customer, patient, and employee experiences. You will partner with cross-functional stakeholders across business and IT to modernize workflows and deliver measurable business outcomes.

In this role, you will:

• Lead Salesforce transformation engagements, including discovery, solution design, and delivery across multi-cloud implementations
• Drive enterprise process optimization by assessing current-state workflows and designing future-state solutions using Lean and automation frameworks
• Translate business requirements into actionable technical solutions, including user stories, process maps, and solution architectures
• Partner with cross-functional teams (Sales, Service, Operations, IT, and Compliance) to ensure scalable adoption and alignment with business objectives
• Lead stakeholder engagement through workshops, executive presentations, and change management initiatives to ensure successful implementation

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

• 10+ years of Salesforce experience, including configuration, solution design, and multi-cloud implementations
• Strong process consulting experience with expertise in workflow analysis, process mapping, and operational transformation
• Proven ability to lead discovery sessions, facilitate workshops, and influence executive stakeholders
• Hands-on experience with Salesforce clouds such as Sales Cloud, Service Cloud, Experience Cloud, or Revenue Cloud
• Excellent client-facing communication and executive presentation skills

These will help you succeed

• Salesforce certifications (Administrator, Advanced Administrator, or Consultant-level)
• Experience in regulated industries such as healthcare, technology, or financial services
• Familiarity with Lean, Six Sigma, or similar process improvement methodologies
• Experience in change management, user adoption, and operating model design
• Ability to establish governance frameworks for data quality, security, and platform scalability

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply—even if you only meet the minimum requirements. Your transferable skills and unique experiences matter, and we want to hear how you can contribute.

Compensation

$165,000–$194,000, depending on experience and qualifications.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) plan with company contributions
• Employee stock purchase plan
• Employee assistance program
• Paid time off and 10 paid holidays
• Paid parental leave and fertility assistance
• Learning and development programs and certifications

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.