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Remote Business Operations Manager Jobs in Washington

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

Bachelor's degree in Business, IT, or a related field preferred (or equivalent work experience ... Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware) * Strong Excel or reporting ...

Eliassen Group

SOC/NOC Operations Manager

Washington, DC · Remote

$78 - $88/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks a SOC/NOC Operations Manager ... our technology, business advisory, and life sciences solutions. For nearly 40 years, we have ...

Addison Group

Operations Coordinator

Vienna, VA · Remote

$35 - $38/hr

... effectively manage multiple priorities while maintaining a high level of professionalism and ... staff, remote personnel, and leadership teams. * Handle confidential and sensitive business ...

CareFirst

Business Consultant (Remote)

Reston, VA · Remote

... management, finance and budget, human resources, data and metrics, information technology, etc ... Experience: 5 years experience in business development, operational technology support, general ...

ICF

Operations Lead (Enterprise Platforms)

Reston, VA · Remote

Working closely with the Program Manager and Government stakeholders, the Operations Lead will ... Job Location Remote work within the United States is authorized.Must support US Eastern time zone ...

Addison Group

Executive Project Manager

Washington, DC · Remote

$35 - $38/hr

... city, state): 100% Remote Assignment Type: Contract-to-Hire Pay: $35-$38/hour Work Schedule ... Experience in Executive Project Management, Strategy & Operations, Consulting, Business Operations ...

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Remote Business Operations Manager information

What does a remote business operations manager do?

A Remote Business Operations Manager oversees and coordinates the daily operations of a company or department from a remote location. Their responsibilities include streamlining processes, managing budgets, supervising teams, and ensuring that business objectives are met efficiently. They use digital tools to communicate, monitor performance metrics, and implement strategies for improvement. This role requires strong organizational, leadership, and communication skills to successfully manage operations without being physically present in the office.

What are the key skills and qualifications needed to thrive as a remote business operations manager?

To thrive as a Remote Business Operations Manager, you need strong organizational, analytical, and project management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with tools like Microsoft Office Suite, project management software (e.g., Asana, Trello), and data analysis platforms is essential, and certifications like PMP can be beneficial. Excellent communication, problem-solving, and self-motivation are standout soft skills in this remote role. These competencies allow for effective coordination, efficient process execution, and proactive issue resolution across distributed teams, ensuring smooth business operations.

How does a remote business operations manager effectively collaborate with cross-functional teams in a virtual environment?

As a Remote Business Operations Manager, effective collaboration with cross-functional teams hinges on clear communication, regular virtual meetings, and the use of project management tools. You’ll coordinate with departments such as finance, HR, and IT to streamline workflows and ensure alignment on business objectives. Building strong relationships virtually requires proactive check-ins and clear documentation of processes. Leveraging collaboration platforms like Slack, Microsoft Teams, or Asana helps maintain transparency and keeps everyone on track with project milestones.

What is the difference between Remote Business Operations Manager vs Remote Operations Coordinator?

AspectRemote Business Operations ManagerRemote Operations Coordinator
CredentialsBachelor's degree, experience in operations or managementAssociate's or bachelor's degree, entry-level experience
Work EnvironmentOversees teams, strategic planning, cross-department collaborationSupports daily operations, coordinates tasks, assists teams
Employer UsageUsed in companies seeking strategic operational leadershipCommon in organizations needing task coordination and support
Search IntentLooking for managerial operational rolesSearching for support or coordination roles

The Remote Business Operations Manager typically holds a strategic, leadership role overseeing operations and managing teams, requiring more experience and higher-level skills. In contrast, the Remote Operations Coordinator focuses on supporting daily tasks and coordinating activities, often suitable for entry-level candidates. Both roles are essential in remote work environments but serve different functions within an organization.

What are popular job titles related to Remote Business Operations Manager jobs in Washington?

For Remote Business Operations Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Business Operations Manager jobs in Washington look for?

The top searched job categories for Remote Business Operations Manager jobs in Washington are:

What cities in Washington are hiring for Remote Business Operations Manager jobs?

Cities in Washington with the most Remote Business Operations Manager job openings:

Remote Business Operations Manager jobs near you
Infographic showing various Remote Business Operations Manager job openings in Washington as of August 2026, with employment types broken down into 81% Full Time, 10% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Contact Center Operations Manager

Integral

Vienna, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Overview
The Contact Center Operations Manager is responsible for ensuring high-quality service delivery across all customer interactions and operational processes. This role combines quality assurance, performance analysis, and operational support to identify process improvements, enhance agent performance, and maintain compliance with service standards and key performance indicators (KPIs). The analyst partners closely with QA, Training, and Operations teams to drive continuous improvement within the service desk environment.
Responsibilities
Quality Assurance
  • Conduct quality audits of service desk tickets, calls, and chats to assess communication effectiveness, issue resolution accuracy, and compliance with established processes.
  • Develop and maintain QA evaluation forms and scoring standards aligned with organizational objectives.
  • Provide detailed feedback and coaching recommendations to team leads and agents.
  • Track QA performance trends, identify common issues, and collaborate with Training and Operations to implement corrective actions.

Operational Support
  • Support daily operations through monitoring ticket queues, service levels, and agent adherence.
  • Assist with shift coverage planning, ticket routing, and escalation management.
  • Generate weekly and monthly reports on KPIs such as SLA compliance, resolution times, backlog, and customer satisfaction.
  • Collaborate with the Real-Time Adherence and Workforce Management teams to ensure coverage and operational continuity.

Process Improvement
  • Identify opportunities to streamline service desk workflows and improve ticket handling efficiency.
  • Document and update SOPs (Standard Operating Procedures) for operational and support processes.
  • Partner with IT, QA, and Training teams to implement new tools, automation, or system enhancements.
  • Participate in root-cause analysis for recurring incidents and recommend preventive actions.

Data Analysis & Reporting
  • Analyze QA and operational metrics to uncover performance gaps or training needs.
  • Prepare dashboards summarizing trends in communication quality, issue resolution, and customer satisfaction.
  • Support leadership in preparing executive-level reports and presentations.

Qualifications
Required:
  • Clearance: Active Secret
  • Education: Bachelor's degree in Business, IT, or a related field preferred (or equivalent work experience). Instead of a degree, please have:

Experience:
  • 2-4 years in a service desk, contact center, or customer support environment.
  • 1-2 years in a QA, operations support, or performance analytics role preferred.

Technical Skills:
  • Proficient with ticketing systems (e.g., ServiceNow, Salesforce, Zendesk)
  • Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware)
  • Strong Excel or reporting skills (pivot tables, formulas, dashboards).
  • Knowledge of QA frameworks and performance metrics (AHT, THT, SLA).

Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication and documentation skills.
  • Detail-oriented, organized, and able to manage multiple priorities.

Key Competencies:
  • Communication: Clear, professional, and customer-focused.
  • Issue Resolution: Analytical mindset with a focus on root cause and resolution quality.
  • Process Compliance: Consistently ensures adherence to operational standards and SOPs.
  • Efficiency & Timeliness: Balances speed and accuracy in service delivery and reporting.
  • Collaboration: Works effectively with cross-functional teams in a fast-paced environment

Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability

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