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Business Analyst – Learning Management System (LMS) Implementation

Location: Salem, OR

Duration: Long Term

Work Arrangement: [On-site / Remote]

Position Summary

We are seeking an experienced Business Analyst (BA) to support the procurement and implementation of a new Learning Management System (LMS) for a public safety training institution. This role will play a critical part in ensuring the selected LMS integrates effectively with existing systems, supports operational workflows, and meets compliance and reporting requirements.

The BA will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements.

Key Responsibilities

Stakeholder Engagement & Facilitation

The BA will facilitate discussions with instructors, administrators, IT personnel, compliance officers, and leadership to ensure all operational, training, and reporting needs are fully understood and captured. The y will be responsible for the following activities:

• Identify and engage stakeholders across departments including training, operations, IT, and compliance
• Lead workshops, interviews, and working sessions to gather input and build consensus
• Surface and resolve conflicting requirements and priorities

The BA will work with stakeholders to map current processes and design future-state workflows. They will identify gaps, recommend operational improvements and optimization opportunities. They will be responsible for the following activities:

Current State Analysis

• Document existing training processes, systems, and workflows
• Analyze current methods for course delivery, certification tracking, and compliance reporting
• Identify inefficiencies, risks, and opportunities for improvement

Future State Design

• Define desired future-state processes supported by the LMS
• Develop process maps, use cases, and user journeys
• Ensure alignment with operational realities, including shift-based work environments and certification requirements

Systems & Integration Analysis

The BA will analyze existing systems, data flows, and interfaces to ensure smooth integration between the LMS and tools such as HR systems, registration platforms, certification tracking, and digital content repositories. They will work closely with IT and the project manager to translate business needs into technical specifications that guide vendor and internal development work. They will be responsible for the following activities:

• Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)
• Define data flows, system interactions, and integration points
• Collaborate with technical teams to assess integration feasibility and constraints
• Identify system dependencies and risks

Requirements Management

The BA will document and validate business needs, functional requirements, and technical specifications for the LMS. They will be responsible for the following activities:

• Elicit, analyze, and document business and technical requirements
• Develop functional and non-functional requirements, including security and compliance needs
• Maintain a requirements traceability matrix
• Support prioritization and validation of requirements with stakeholders

Procurement & Vendor Evaluation Support

The BA will assist in preparing procurement documentation, evaluating vendor proposals, and ensuring requirements are accurately represented. Supports implementation planning, including readiness assessments, risk identification, and validation of vendor deliverables against agency needs. They will be responsible for the following activities:

• Contribute to development of RFP documents and evaluation criteria
• Participate in vendor demonstrations and solution evaluations
• Assist in scoring vendor responses based on organizational needs

The BA will assist with assessing and preparing DPSST for LMS adoption. They will assist with organizational change management planning and help prepare for implementation. They will be responsible for the following activities:

Impact Assessment & Change Support

• Assess the impact of the LMS on business processes, roles, and policies
• Identify organizational readiness considerations
• Collaborate with change management and training teams as needed

Implementation Support

• Provide requirements clarification during system configuration and development
• Support user acceptance testing (UAT)
• Assist in resolving gaps between business needs and system capabilities

Required Qualifications

• Bachelor’s degree in business administration, Information Systems, or related field (or equivalent experience)
• 3–7+ years of business analysis experience on complex system implementation projects
• Demonstrated experience analyzing system integrations and data flows
• Experience working in public sector, public safety, or highly regulated environments
• Strong documentation and requirements management skills

Preferred Qualifications

• Familiarity with compliance-driven training environments
• Experience supporting RFP or procurement processes
• Knowledge of identity management, or records management systems
• Certification such as CBAP, CCBA, or PMI-PBA
• Experience with LMS implementations or enterprise training systems

Key Skills & Competencies

• Strong analytical and problem-solving skills
• Ability to translate business needs into technical requirements
• Excellent facilitation and stakeholder engagement skills
• Process modeling and documentation