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Remote Bilingual Customer Service Jobs in Wisconsin

TTEC

$18/hr

As a French-English Bilingual Customer Service Representative working remotely in Canada, youll be ... All positions are permanently remote and full-time * Supportive of your career and professional ...

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Afni, Inc.

Remote Customer Service Representative

Milwaukee, WI · Remote

$15.75 - $21.25/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

TransPerfect

Minimum of 6 months of call center, customer service, or interpreting experience * Strongverbal ... Experience with remote work tools and communication platforms REMOTE WORK REQUIREMENTS * Quiet ...

HMG Careers

Remote Customer Service and Sales

Racine, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

TransPerfect

Minimum of 6 months of call center, customer service, or interpreting experience * Strongverbal ... Experience with remote work tools and communication platforms REMOTE WORK REQUIREMENTS * Quiet ...

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Remote Bilingual Customer Service information

What is a remote bilingual customer service?

A Remote Bilingual Customer Service job involves assisting customers over the phone, email, or chat in two or more languages, all from a location outside of a traditional office, usually from home. Employees in this role help customers with inquiries, resolve issues, and provide information about products or services. Bilingual skills are essential because they enable the representative to communicate effectively with a broader range of customers. This job typically requires strong communication skills, patience, and proficiency in the required languages and technology platforms.

What are the key skills and qualifications needed to thrive as a remote bilingual customer service representative?

To thrive as a Remote Bilingual Customer Service Representative, you need fluency in at least two languages, excellent communication skills, and prior experience in customer support or a related field. Familiarity with CRM platforms, ticketing systems, and online communication tools is typically required. Strong problem-solving abilities, patience, and cultural sensitivity help candidates stand out in this position. These skills are crucial for delivering efficient, empathetic support to diverse customers and ensuring customer satisfaction across language barriers.

What are some common challenges faced in a remote bilingual customer service role, and how can I prepare for them?

Working as a remote bilingual customer service representative often means handling inquiries from diverse customers across different time zones and cultures. Common challenges include managing high call volumes, maintaining communication clarity in both languages, and resolving issues without face-to-face interaction. To prepare, it's helpful to practice active listening, become familiar with the company’s support tools, and continually improve your language proficiency. Building strong organizational skills and seeking feedback from colleagues can also help you adapt and thrive in this remote environment.

What is the difference between Remote Bilingual Customer Service vs Remote Technical Support Specialist?

AspectRemote Bilingual Customer ServiceRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; bilingual proficiencyTechnical certifications or relevant technical knowledge; bilingual skills
Work EnvironmentCustomer service centers, call centers, or remoteTechnical support teams, IT departments, or remote
Industry UsageRetail, telecom, banking, and service industriesIT, software, hardware, and tech companies
Common Search IntentCustomer service roles with bilingual skillsTechnical support roles requiring bilingual communication

Remote Bilingual Customer Service and Remote Technical Support Specialist roles both require bilingual skills and remote work environments. However, the former focuses on assisting customers with general inquiries, billing, or product issues, while the latter involves resolving technical problems related to software or hardware. Understanding these differences helps job seekers target roles aligned with their skills and career goals.

What are the most commonly searched types of Bilingual Customer Service jobs in Wisconsin?

The most popular types of Bilingual Customer Service jobs in Wisconsin are:

What are popular job titles related to Remote Bilingual Customer Service jobs in Wisconsin?

For Remote Bilingual Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Bilingual Customer Service jobs in Wisconsin look for?

The top searched job categories for Remote Bilingual Customer Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Bilingual Customer Service jobs?

Cities in Wisconsin with the most Remote Bilingual Customer Service job openings:

Remote Bilingual Customer Service jobs near you
Infographic showing various Remote Bilingual Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Service Representative (Bilingual)

Milwaukee, WI • On-site, Remote

Markel International
See more jobs at Markel Internationalexternal

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

Now Hiring: Spanish Bilingual Customer Service Representative I
We are looking for a Spanish bilingual Customer Service Representative I to join our Specialty Service team. In this role, you will be the first point of contact for new and existing customers, helping answer insurance-related questions and delivering a positive, professional customer experience. This position is a great fit for someone who enjoys helping people, communicates clearly in both English and Spanish, and can build trust with customers while supporting long-term relationships and renewal business. Regular, on-time attendance is an essential function of this role.

What You'll Do:

  • Serve as a helpful, professional first point of contact for customers with insurance questions.
  • Communicate clearly and effectively with customers in both English and Spanish.
  • Work to resolve customer concerns on the first call whenever possible and escalate appropriately when needed.

Customer Service Representatives are expected to stay current on procedures, products, and programs to meet department standards, including schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding accuracy.

What We're Looking For:

  • Fluency in both English and Spanish, with the ability to assist customers professionally in both languages.
  • A customer-first mindset and dedication to creating a positive service experience.
  • Strong phone communication skills and a professional, calm approach to customer conversations.
  • Comfort working in a fast-paced call center environment while navigating multiple systems.
  • Willingness to learn insurance products, procedures, and systems/applications.
  • Reliability, accountability, and strong attention to detail.
  • Prior customer service experience is preferred, especially in a high-volume phone or service center environment.

Requirements:

  • This position does not require a Property & Casualty Insurance license
  • High school diploma or equivalent; some college is a plus!
  • 1 or more years of prior customer service experience preferred
  • Demonstrated job stability and attendance records
  • Solid computer, grammar and multi-tasking skills
  • Comfort with a high-volume service center.

About the Specialty Service Team:

  • Support Specialty Insurance customers, including areas such as childcare, pest control, janitorial, wholesale, and workers' compensation.
  • Work in a remote call center setting with an average of 50-80 inbound calls per day.
  • Join an hourly team of approximately 51 staff members and work with 2-3 systems to support customer needs.
  • Location: Remote if outside of Markel office. If within radius of office, then Hybrid schedule of 2 days remote, 3 days in the office.
  • Core Hours: 7:00am - 7:00pm CST, Monday - Friday based on time zone.

Compensation:

  • $21.50/hr for Spanish bilingual candidates without a P&C license.
  • $23/hr for Spanish bilingual candidates with a qualifying 220 P&C license.

P&C License Information:
A Property & Casualty Insurance license is required for this position. The qualifying license is a 220 License, also known as a General Lines Agent License, for Florida. This is a comprehensive P&C insurance license that allows agents to sell and manage a wide range of commercial and personal property and casualty insurance products.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure,demonstratedcompetencies, geographic location, and other factors. The national average salary range for theCustomer Service Representativeis $21.50- $23with 5% incentive.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

  • We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

  • All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

  • We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

  • All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

  • All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to therarecruiting@markel.com.

No agencies please.

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