Remote Customer Service Representative
Macon, GA · On-site +1
$15.25 - $20.75/hr
Schedule service appointments and answer basic inquiries as needed. * Project a friendly and ... BDC This position is currently accepting applications.
Remote Customer Service Representative
Macon, GA · On-site +1
$15.25 - $20.75/hr
Schedule service appointments and answer basic inquiries as needed. * Project a friendly and ... BDC This position is currently accepting applications.
Remote Bdc Appointment information
What are the key skills and qualifications needed to thrive as a remote BDC appointment setter?
To excel as a Remote BDC Appointment Setter, you need excellent communication skills, strong organizational abilities, and experience with customer service or sales, often supported by a high school diploma or equivalent. Familiarity with CRM software, phone systems, and scheduling tools is typically required. Outstanding active listening, persistence, and a positive attitude help build rapport with clients and increase appointment conversions. These skills ensure effective customer engagement, accurate scheduling, and contribute to the overall sales success of the business.
What is a remote BDC appointment coordinator?
A Remote BDC (Business Development Center) Appointment Coordinator is a professional who works remotely to handle customer inquiries, schedule appointments, and follow up on leads for businesses, most commonly in automotive dealerships. Their main role is to communicate with potential and existing customers via phone, email, or chat, ensuring appointments are set for sales or service departments. They play a critical part in customer relationship management and help increase business efficiency by streamlining the appointment-setting process. Strong communication and organizational skills are essential for this position.
What are some common challenges faced by remote BDC appointment coordinators, and how can they be managed effectively?
Remote BDC Appointment Coordinators often face challenges such as maintaining high levels of customer engagement over digital channels, handling a high volume of inbound and outbound calls, and staying organized while working independently. To manage these challenges, it's important to develop strong time management skills, use CRM tools efficiently, and maintain clear and professional communication. Regular check-ins with your team and ongoing training can also help you stay aligned with dealership goals and improve your performance.
What is the difference between Remote Bdc Appointment vs Remote Bdc Representative?
| Aspect | Remote Bdc Appointment | Remote Bdc Representative |
|---|---|---|
| Primary Role | Scheduling and confirming appointments for sales teams | Engaging with customers, providing information, and setting appointments |
| Required Skills | Communication, scheduling, basic CRM knowledge | Customer service, communication, product knowledge |
| Work Environment | Remote, office-based | Remote, customer-facing |
| Certifications | None typically required | Customer service or sales certifications optional |
While both roles operate remotely within the automotive or sales industry, the Remote Bdc Appointment focuses on scheduling and confirming appointments, whereas the Remote Bdc Representative involves direct customer interaction and engagement. Understanding these differences helps job seekers find the role that best matches their skills and career goals.
What are popular job titles related to Remote Bdc Appointment jobs in Georgia? For Remote Bdc Appointment jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Bdc Appointment jobs in Georgia look for? The top searched job categories for Remote Bdc Appointment jobs in Georgia are:
$15.25 - $20.75/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 4 days ago
Job description
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Our Work from Home Customer Service Representatives are passionate about helping customers and making every interaction an unforgettable experience. We want people with personalities that will show through on the phone, who love making an impact with every customer interaction.
If you're someone who is confident in a high-volume, outbound-focused role, we'd like to hear from you.
Note: All applications, interviews, orientation, and training will be completed virtually.
Job Duties:
Our benefits programs were designed with our team members' preferences in mind. Some of the benefits offered are:
Eligible Applicants must be located within one of the following states:
Position Requirements
Requirements:
Schedule/Availability
Tags
customer service, supplemental income, work from home, remote, virtual, teamwork, call center, automotive, BDC
This position is currently accepting applications.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Our Work from Home Customer Service Representatives are passionate about helping customers and making every interaction an unforgettable experience. We want people with personalities that will show through on the phone, who love making an impact with every customer interaction.
If you're someone who is confident in a high-volume, outbound-focused role, we'd like to hear from you.
Note: All applications, interviews, orientation, and training will be completed virtually.
Job Duties:
- Receive inbound calls on behalf of dealership clients and follow required scripting to assist customers.
- Schedule service appointments and answer basic inquiries as needed.
- Project a friendly and helpful demeanor while communicating with customers.
- Gather and update customer and vehicle information.
- Address customer inquiries and concerns to meet dealership and manufacturer objectives for follow-up calls.
- Work efficiently and effectively in a team-based environment.
- Conduct outbound calls following a pre-designed script and schedule service appointments according to promotional offers.
- Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
Our benefits programs were designed with our team members' preferences in mind. Some of the benefits offered are:
- Simple IRA Retirement Plan with 3% company match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Paid Time Off
- Merit based rewards system
- Semi-Annual Pay and Performance reviews
Eligible Applicants must be located within one of the following states:
- Georgia
- North Carolina
- Ohio
- Pennsylvania
- Texas
- West Virginia
Position Requirements
Requirements:
- Excellent verbal communication skills
- A quiet workplace, free from distractions.
- High-speed internet
- A compatible wired headset
- Be able to type 35 Words Per Minute
- Pass all system requirements
- Previous customer service experience is required
- Some automotive knowledge is preferred
Schedule/Availability
Tags
customer service, supplemental income, work from home, remote, virtual, teamwork, call center, automotive, BDC
This position is currently accepting applications.
About Call Control
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
11 - 50 Employees
Headquarters location
Friday Harbor, WA, US
Year founded
2007