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Remote Bank Teller Jobs in Decatur, IN (NOW HIRING)

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$45K - $52K/yr

... credit union, banking, teller, loan officer, ACH, etc.) OR 2+ years in a support call center ... whether in a hybrid setting or fully remote. We stay connected through virtual events ...

All JobsBank Teller JobsRemote Bank Teller JobsRemote Bank Teller Jobs in Decatur, IN

Remote Bank Teller information

See Decatur, IN salary details

$11

$16

$23

How much do remote bank teller jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote bank teller in Decatur, IN is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.56 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A remote bank teller can potentially earn $2,000 a week by working full-time hours, which typically involves handling customer transactions, account inquiries, and financial services remotely. Increasing income may also involve taking on additional shifts, gaining certifications like the National Check Professional (NCP), or working for high-paying financial institutions that offer competitive wages for remote roles.

Can I work remotely for a bank?

Remote bank teller positions are available at some financial institutions, allowing employees to perform tasks such as customer service, account management, and transactions online or via phone. These roles typically require secure access to banking systems, strong communication skills, and adherence to security protocols, with some positions offering flexible schedules. However, many bank teller roles still require in-person presence at branch locations depending on the employer and job responsibilities.

What does a typical workday look like for a Remote Bank Teller, and how is work coordinated with the rest of the banking team?

A typical day for a Remote Bank Teller involves assisting customers via phone, video, or secure chat by processing transactions, answering account inquiries, and resolving basic banking issues. Remote tellers use specialized banking software to access customer information and securely process requests while maintaining high confidentiality standards. Team meetings and ongoing communication with in-branch staff, supervisors, and support teams are usually held virtually to ensure everyone is aligned on procedures and updates. This remote structure allows tellers to work efficiently from home while staying closely connected to the broader banking team.

What is a Remote Bank Teller job?

A Remote Bank Teller is a banking professional who provides customer service, processes transactions, and assists with account inquiries through digital channels such as phone, video call, or chat. Unlike traditional bank tellers, they work from a remote location rather than a physical branch. They handle deposits, withdrawals, fund transfers, and other financial services while ensuring security and compliance with banking regulations. This role requires strong communication skills, attention to detail, and proficiency in banking software.

How to become a virtual bank teller?

To become a virtual bank teller, candidates typically need a high school diploma or equivalent, strong customer service skills, and familiarity with banking software and digital communication tools. Some employers may require prior experience in banking or cash handling, and certifications such as a banking or financial services license can be beneficial. Training is often provided remotely by the employer to familiarize new tellers with specific systems and procedures.

Which banks allow remote working?

Several banks and financial institutions offer remote working options for bank teller roles, especially for customer service and administrative tasks. These positions often require strong communication skills, familiarity with banking software, and sometimes specific certifications, with remote work typically available full-time or part-time depending on the employer's policies.

What are the key skills and qualifications needed to thrive in the Remote Bank Teller position, and why are they important?

To thrive as a Remote Bank Teller, you need a solid understanding of banking procedures, attention to detail, and experience with financial transactions, typically supported by a high school diploma or equivalent. Familiarity with secure banking software, customer relationship management (CRM) systems, and secure video or chat communication platforms is important. Strong communication, active listening, and problem-solving skills set exceptional remote tellers apart. These abilities are crucial to accurately handling customer transactions, preventing fraud, and delivering excellent service from a remote location.

What are the most commonly searched types of Bank Teller jobs in Decatur, IN? The most popular types of Bank Teller jobs in Decatur, IN are:
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What job categories do people searching Remote Bank Teller jobs in Decatur, IN look for? The top searched job categories for Remote Bank Teller jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Remote Bank Teller jobs? Cities near Decatur, IN with the most Remote Bank Teller job openings:
Remote Bank Teller jobs near you
Customer Success Support Analyst

Customer Success Support Analyst

Sharetec

Fort Wayne, IN • On-site, Remote

$45K - $52K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Description

About Sharetec

At Sharetec, we believe in a people-first business. Our mission is to make millions of people's lives easier by developing innovative core banking and lending software and digital solutions for credit unions and their members. Our customers rely on us for powerful financial technology that enhances operations across accounting, lending, member services, and online banking - and they count on us to be a caring, trusted partner in their success.


The Role

We're looking for a Customer Success Support Analyst to be the face and voice of Sharetec - the first person a credit union client reaches when something isn't working, and often the reason they stay with us long-term. You'll deliver first-in-class support by combining genuine care for people with a methodical approach to diagnosing and resolving technical software issues. This is a role where patience, curiosity, and a real desire to help people come together to make a difference in how credit unions serve their members every day.


Location: Fort Wayne, IN or Waco, TX (on-site during training; hybrid thereafter)

Compensation: $45,000 - $52,000 + bonus eligibility | Full-Time | 9:00 AM - 6:00 PM EST


Who Will Love This Job

  • Someone who finds more satisfaction in making something better than building something new - and understands why that's harder.
  • Someone who believes that technology serving people's financial lives is worth doing with real care and precision.
  • Someone who is energized by a company in motion - where the roadmap is ambitious, the pace is real, and your fingerprints will be on what gets built.
  • Someone who wants to look back in five years and say they helped build something that mattered.
  • This role is especially right for you if you are also:
  • Someone who finds genuine satisfaction in solving a hard problem for someone who really needed the help
  • Someone who can translate complex technical issues into clear, calm explanations - and never makes the customer feel small for asking
  • Someone who thrives in a structured support environment and takes pride in consistent, high-quality work every single day


What You'll Do

Technical Support & Issue Resolution

  • Deliver service and support to credit union end users via remote connection, diagnosing and resolving technical software issues
  • Gather customer information, evaluate symptoms, and identify root causes using available resources and tools
  • Identify and escalate priority issues per client specifications; offer alternative solutions where appropriate

Customer Communication & Documentation

  • Interact with customers to provide clear, professional responses to inquiries, concerns, and product questions
  • Accurately document all case transactions and communication in the case tracking system, following Case Pulling Procedures 100% of the time
  • Follow up with customers and make scheduled callbacks where necessary; identify and facilitate customer training needs

Collaboration & Continuous Learning

  • Participate in the after-hours on-call rotation
  • Stay current with system updates, product changes, and new features through available training and self-study
  • Actively participate in collaboration email groups and contribute to identifying and resolving software and process deficiencies


What We're Looking For

Required

  • 2+ years of direct customer service in financial services (credit union, banking, teller, loan officer, ACH, etc.) OR 2+ years in a support call center environment
  • Clear, empathetic verbal and written communication skills - including the ability to de-escalate frustrated users
  • Patience and active listening skills - ability to ask probing questions to uncover root causes rather than accepting initial reports at face value
  • Basic computer proficiency and the ability to learn and follow standard operating procedures (SOPs)
  • Ability to quickly learn and navigate knowledge bases and internal tools
  • High school diploma or equivalent

Nice to Have

  • Credit union or banking experience
  • Accounting or back office financial services experience
  • Experience with support ticketing or case tracking systems
  • Associate's degree or higher in Business or Computer Science

Why Sharetec

Acquired by Evergreen Financial Technology Group (EFTG) in late 2020, Sharetec is growing rapidly and expanding into new markets. At Sharetec, we believe in taking care of our people - both professionally and personally. Our comprehensive benefits package includes competitive salaries, medical, dental, vision, life, and disability coverage, generous Paid Time Off (PTO), paid holidays (including your birthday off!), a $1,000 employee referral program, and a 401(k) with company matching.


We are a team of bold, powerful, and caring individuals who work closely together - whether in a hybrid setting or fully remote. We stay connected through virtual events, collaborative team experiences, and regular all-hands meetings that keep us aligned and engaged. At Sharetec, you'll find not just great benefits, but incredible people who lift each other up, challenge each other to grow, and make work meaningful and fun every day.


Sharetec is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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