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Remote Baggage Handling System Jobs in Silver Spring, MD

Epitec

Customer Care Specialist - Remote

Reston, VA · On-site +1

$35 - $40/hr

Remote - Teams hours are 7:30am - 8pm EST. Must be available to work an 8 hour shift within those ... Handling system access issues, duplicate accounts, missing information, etc. These roles will be ...

Lancesoft

Customer Care Specialist

Reston, VA · On-site +1

$35 - $40/hr

Remote - Teams hours are 7: 30am -8pm EST. Must be available to work an 8 hour shift within those ... Handling system access issues, duplicate accounts, missing information, etc. These roles will be ...

System One

Healthcare Claims Adjuster

Baltimore, MD · Remote

$25/hr

The role involves handling claims adjustments, discrepancies, and provider dispute work. This is a ... Process medical claims and learn systems and workflows Adjustments & Disputes (Core Role)

System One

Healthcare Claims Adjuster

Baltimore, MD · Remote

$25/hr

The role involves handling claims adjustments, discrepancies, and provider dispute work. This is a ... Process medical claims and learn systems and workflows Adjustments & Disputes (Core Role)

System One

Healthcare Claims Adjuster

Baltimore, MD · Remote

$25/hr

The role involves handling claims adjustments, discrepancies, and provider dispute work. This is a ... Process medical claims and learn systems and workflows Adjustments & Disputes (Core Role)

System One

Healthcare Claims Adjuster

Baltimore, MD · Remote

$25/hr

The role involves handling claims adjustments, discrepancies, and provider dispute work. This is a ... Process medical claims and learn systems and workflows Adjustments & Disputes (Core Role)

System One

Healthcare Claims Adjuster

Baltimore, MD · Remote

$25/hr

The role involves handling claims adjustments, discrepancies, and provider dispute work. This is a ... Process medical claims and learn systems and workflows Adjustments & Disputes (Core Role)

System One

Healthcare Claims Adjuster

Baltimore, MD · Remote

$25/hr

The role involves handling claims adjustments, discrepancies, and provider dispute work. This is a ... Process medical claims and learn systems and workflows Adjustments & Disputes (Core Role)

System One

Healthcare Claims Adjuster

Baltimore, MD · Remote

$25/hr

The role involves handling claims adjustments, discrepancies, and provider dispute work. This is a ... Process medical claims and learn systems and workflows Adjustments & Disputes (Core Role)

System One

Healthcare Claims Adjuster

Baltimore, MD · Remote

$25/hr

The role involves handling claims adjustments, discrepancies, and provider dispute work. This is a ... Process medical claims and learn systems and workflows Adjustments & Disputes (Core Role)

OSI Systems, Inc

Technical Trainer 3 - Remote

Sterling, VA · On-site +1

$85K - $95K/yr

Overview Rapiscan Systems, an OSI Systems, Inc. company, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles ...

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All JobsBaggage Handling System JobsRemote Baggage Handling System JobsRemote Baggage Handling System Jobs in Silver Spring, MD

Remote Baggage Handling System information

See Silver Spring, MD salary details

$11

$19

$24

How much do remote baggage handling system jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote baggage handling system in Silver Spring, MD is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals working in Remote Baggage Handling System roles, and how can they be addressed?

Professionals in Remote Baggage Handling System roles often encounter challenges such as coordinating with on-site teams, troubleshooting technical issues from a distance, and ensuring timely communication with airport operations staff. Effective remote monitoring requires a strong understanding of system software and prompt decision-making to minimize disruptions. Building strong relationships with local personnel and maintaining clear, consistent communication channels are key strategies for overcoming these challenges and ensuring smooth baggage operations.

What is the difference between Remote Baggage Handling System vs Baggage Handling Technician?

AspectRemote Baggage Handling SystemBaggage Handling Technician
CredentialsTechnical certifications, system operation trainingOn-the-job training, technical skills
Work EnvironmentControl rooms, technical facilities, airport settingsAirport tarmacs, baggage areas, maintenance zones
Industry UsageDesign, maintenance, and operation of automated baggage systemsManual handling, troubleshooting, and repair of baggage equipment

The Remote Baggage Handling System role focuses on managing and operating automated baggage systems remotely, requiring technical certifications. In contrast, Baggage Handling Technicians work directly on-site to maintain and repair baggage equipment. Both roles are essential in airport operations but differ in work environment and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Baggage Handling System Operator, and why are they important?

To thrive as a Remote Baggage Handling System Operator, you need mechanical aptitude, problem-solving skills, and familiarity with airport logistics, often supported by technical training or relevant certifications. Proficiency in operating SCADA systems, programmable logic controllers (PLCs), and specialized baggage tracking software is typically required. Strong attention to detail, communication skills, and the ability to work well under pressure are vital soft skills in this role. These skills and qualities are important to ensure the efficiency, safety, and reliability of baggage operations in a fast-paced airport environment.

What is a Remote Baggage Handling System?

A Remote Baggage Handling System is a technology-driven solution used in airports to manage, sort, and transport passengers’ luggage from check-in to the aircraft, without the need for manual handling at every stage. These systems use a combination of conveyor belts, RFID scanners, and automated software to track and route bags efficiently. By operating remotely, these systems can be monitored and controlled by off-site teams, improving reliability and reducing the risk of lost luggage. They also help airports optimize space and workforce allocation, thereby enhancing operational efficiency. Remote management enables faster response to issues and better integration with other airport systems.
What are popular job titles related to Remote Baggage Handling System jobs in Silver Spring, MD? For Remote Baggage Handling System jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Baggage Handling System jobs in Silver Spring, MD look for? The top searched job categories for Remote Baggage Handling System jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Baggage Handling System jobs? Cities near Silver Spring, MD with the most Remote Baggage Handling System job openings:
Remote Baggage Handling System jobs near you

Customer Care Specialist - Remote

Epitec

Reston, VA • On-site, Remote

$35 - $40/hr

Contractor

Posted 17 days ago

Job description

  • Location: Reston, Virginia
  • Type: Contract
  • Job #105151

Role: Customer Care Specialist - Remote
Location: Remote - Teams hours are 7:30am - 8pm EST. Must be available to work an 8 hour shift within those EST business hours based on team rotation schedule. Manager will consider time zones and typically CST/PST work the later shifts.
Rate: we expect to see candidates in the $35 - $40/hour
Profile: strong customer service experience at a tier 3 level. This role handles time-sensitive, high-complexity escalations from customers (teachers, parents, students), within established SLA requirements utilizing CB systems (most like salesforce CRM). Handling system access issues, duplicate accounts, missing information, etc. These roles will be focused on account issues, including but not limited to access to tools and service, account creation, and account updates. The role will require strong written communications but will provide support via phone as needed. Similar customer service experience that leverages is desired with strong research capabilities...problem solvers with strong critical thinking skills and ability to get up to speed quickly and work independently.
About the Team
The Operations Division at College Board is focused on leading the organization's transformation to support delivery of digital assessments. The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually.
The Customer Engagement department is a combination of teams that support our key constituents: students, parents, educators, and our state partners that represent approximately two million contacts per year. This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.
About the Opportunity
The Customer Care team handles our most time-sensitive and escalated issues and is known for delivering high-quality customer service to students, parents, and educators participating in any College Board program. As a Customer Care Specialist, you will be responsible for managing all SAT, PSAT, AP, and CLEP escalated customer service matters through to full resolution, while identifying root causes and reporting findings to team leadership to support continuous improvement. This role requires a highly collaborative approach, with the ability to influence others and build strong relationships across internal and external stakeholders. The Customer Care Specialist reports directly to the Director of Customer Care Services. You will work closely with both internal and external partners to ensure compliance with policies and business procedures while identifying opportunities for continuous improvement. Success in this role will require strong organizational and prioritization skills, as well as the proven ability to manage multiple projects simultaneously-as a leader, an independent contributor, and a team member.
In this role, you will:
Provide Exceptional Customer Service (75%)
  • Be an expert in College Board policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries.
  • Serve as business contact between the customer service operations group and all of the internal departments and external vendors to address and resolve processing exceptions and/or escalated customer service cases. Establish a strong relationship with each of the College Board departments listed above and external vendors, specifically the various customer service outsourced partners.
  • Communicate effectively, verbally and in written format case status, as well as complex Program policies to consumers, to include students, parents, High School Guidance Counselors and College/University Admissions Personnel.
  • Work within aggressive timelines and with extremely sensitive student cases.
  • Handle high volume caseloads while ensuring that cases are researched and closed within established timelines.
  • Learn multiple customer service and operational system applications required to manage escalated customer service cases.
  • Take a hands-on approach to lead resolution and root cause analysis of assigned customer service escalated cases.
  • Conduct manual processes to implement exceptions workarounds.
  • When necessary, provide manual support for data entry and exceptions.
  • Provide support of other work across Operations Division as needed to support shared goals.

Complete Special Projects and Continuous improvement (25%)
  • Provide operational readouts and status on customer inquiries and trends within College Board and/or externally with customers
  • Assist with customer outreach for special projects
  • Provide input to the voice of the customer initiative helping to drive continuous improvement and improved customer experience
  • Perform other related duties and projects as assigned
  • Identify and communicate process improvements and quality checkpoints, as well as multiple Program policies driving customer complaints/concerns

About You:
  • 3-5 years of experience leading and navigating complex customer issues and resolving those cases in a high-volume customer service operation (required)
  • 3-5 years of experience providing high quality support while managing assigned cases within service level agreements?
  • A proven ability to not only build and manage customer relationships but also to build strong relationships across internal teams that may have conflicting priorities?
  • Ability to use quantitative and qualitative data to identify trends to inform continuous improvements to enhance the customer experience
  • The ability to be flexible and quickly adapt to new methods, situations, and requirements
  • The ability to navigate a rapidly evolving landscape?
  • Knowledge of Microsoft Office tools: Word, Excel, PowerPoint, and Salesforce
    #INDOEM #LI-BP1

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