Manage service performance, escalations, backlog health, SLA attainment, and operational governance routines. * Lead service reviews and supplier accountability to ensure consistent, high-quality ...
Manage service performance, escalations, backlog health, SLA attainment, and operational governance routines. * Lead service reviews and supplier accountability to ensure consistent, high-quality ...
Senior Product Manager, Admissions
Chicago, IL · Remote
$130K - $172K/yr
Medical
Dental
Vision
Retirement
PTO
Own backlog prioritization and scope decisions, making thoughtful tradeoffs * Ensure timely ... Remote based in the US or on-site in Chicago, IL or Cincinnati, OH What You'll Love: * Join a fast ...
Senior Product Manager, Admissions
Chicago, IL · Remote
$130K - $172K/yr
Medical
Dental
Vision
Retirement
PTO
Own backlog prioritization and scope decisions, making thoughtful tradeoffs * Ensure timely ... Remote based in the US or on-site in Chicago, IL or Cincinnati, OH What You'll Love: * Join a fast ...
Working knowledge of Agile practices such as iterative development, incremental delivery, backlog management, burn down metrics, velocity and task definition * Strong communication, facilitation and ...
Working knowledge of Agile practices such as iterative development, incremental delivery, backlog management, burn down metrics, velocity and task definition * Strong communication, facilitation and ...
Manager, Engineering
Lisle, IL · On-site +1
$130K - $175K/yr
Medical
Dental
Vision
Retirement
PTO
This is a primarily remote position; however, preference will be given to those located near or ... Manages enhancement backlog planning and delivery in partnership with functional and delivery ...
Manager, Engineering
Lisle, IL · On-site +1
$130K - $175K/yr
Medical
Dental
Vision
Retirement
PTO
This is a primarily remote position; however, preference will be given to those located near or ... Manages enhancement backlog planning and delivery in partnership with functional and delivery ...
Data Product Manager
Rosemont, IL · On-site +1
Medical
Dental
Vision
Retirement
PTO
Hybrid schedule: 2 days remote / 3 inoffice Predictable hours (no nights, weekends, or holidays ... ownership or backlog administration. You will turn complex insurance needs into trusted data ...
Data Product Manager
Rosemont, IL · On-site +1
Medical
Dental
Vision
Retirement
PTO
Hybrid schedule: 2 days remote / 3 inoffice Predictable hours (no nights, weekends, or holidays ... ownership or backlog administration. You will turn complex insurance needs into trusted data ...
Credential & Licensing Manager
Lisle, IL · Remote
$90K - $105K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Provide updates to leaders on licensing status, backlog, and issues impacting clinic openings or ... Remote, US * Benefits: 401(k), 401(k) matching, Health Insurance, Dental Insurance, Life Insurance ...
Credential & Licensing Manager
Lisle, IL · Remote
$90K - $105K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Provide updates to leaders on licensing status, backlog, and issues impacting clinic openings or ... Remote, US * Benefits: 401(k), 401(k) matching, Health Insurance, Dental Insurance, Life Insurance ...
Senior CPQ Solution Architect (Remote - Anywhere, USA)
Chicago, IL · On-site +1
Medical
Dental
Vision
Retirement
PTO
Support clients in prioritizing user stories in a product backlog * Communicate effectively with external clients and internal teams to deliver CPQ * Assist BA/Lead in Customization / Integration ...
Senior CPQ Solution Architect (Remote - Anywhere, USA)
Chicago, IL · On-site +1
Medical
Dental
Vision
Retirement
PTO
Support clients in prioritizing user stories in a product backlog * Communicate effectively with external clients and internal teams to deliver CPQ * Assist BA/Lead in Customization / Integration ...
Senior Civil Site Engineer
Mchenry, IL · On-site +1
Medical
Retirement
Louis, MO; or Springfield, IL, as will fully remote scenarios. Position Profile This person is ... Coordinate with Project Managers and other disciplines to help track project backlog and staffing ...
Senior Civil Site Engineer
Mchenry, IL · On-site +1
Medical
Retirement
Louis, MO; or Springfield, IL, as will fully remote scenarios. Position Profile This person is ... Coordinate with Project Managers and other disciplines to help track project backlog and staffing ...
Project Manager - Railroad Civil Track Design
Naperville, IL · On-site +1
$110K - $180K/yr
With a strong backlog and rising demand, this position is critical to advancing project delivery ... Raleigh, NC Fully remote arrangements may be considered for highly experienced candidates, though ...
Quick apply
Project Manager - Railroad Civil Track Design
Naperville, IL · On-site +1
$110K - $180K/yr
With a strong backlog and rising demand, this position is critical to advancing project delivery ... Raleigh, NC Fully remote arrangements may be considered for highly experienced candidates, though ...
Product Manager, Data Analytics
Chicago, IL · On-site +1
Medical
Dental
Vision
Retirement
PTO
... week, with remote work permitted on Fridays. WHAT YOU'LL DO: * Collaborates with business ... Proven experience with Agile methodologies, backlog management, sprint execution, and iterative ...
Product Manager, Data Analytics
Chicago, IL · On-site +1
Medical
Dental
Vision
Retirement
PTO
... week, with remote work permitted on Fridays. WHAT YOU'LL DO: * Collaborates with business ... Proven experience with Agile methodologies, backlog management, sprint execution, and iterative ...
Product Manager IRC302540
Chicago, IL · On-site +1
Medical
Life
Retirement
PTO
... remote work capabilities to foster innovation and team synergy effectively. Required Skills ... Prioritize the product backlog based on business value, technical feasibility, and customer impact ...
New
Product Manager IRC302540
Chicago, IL · On-site +1
Medical
Life
Retirement
PTO
... remote work capabilities to foster innovation and team synergy effectively. Required Skills ... Prioritize the product backlog based on business value, technical feasibility, and customer impact ...
New
Manager, Software Engineering
Westchester, IL · Remote
Medical
Retirement
Partner with Product Management to develop a lean backlog that matches senior leadership ... Ability to work effectively in a remote team environment. * Extensive work experience with modern ...
Manager, Software Engineering
Westchester, IL · Remote
Medical
Retirement
Partner with Product Management to develop a lean backlog that matches senior leadership ... Ability to work effectively in a remote team environment. * Extensive work experience with modern ...
Website Engineer, Vice President
Chicago, IL · On-site +1
The role is based in our Chicago office or may consider a remote working arrangement ... backlog management, sprint planning, and release tracking * Work effectively as part of a team ...
Website Engineer, Vice President
Chicago, IL · On-site +1
The role is based in our Chicago office or may consider a remote working arrangement ... backlog management, sprint planning, and release tracking * Work effectively as part of a team ...
Senior Civil Site Engineer
Mchenry, IL · On-site +1
Medical
Retirement
Louis, MO; or Springfield, IL, as will fully remote scenarios. Position Profile This person is ... Coordinate with Project Managers and other disciplines to help track project backlog and staffing ...
Senior Civil Site Engineer
Mchenry, IL · On-site +1
Medical
Retirement
Louis, MO; or Springfield, IL, as will fully remote scenarios. Position Profile This person is ... Coordinate with Project Managers and other disciplines to help track project backlog and staffing ...
Senior Civil Site Engineer
Springfield, IL · On-site +1
Medical
Retirement
Louis, MO; or Springfield, IL, as will fully remote scenarios. Position Profile This person is ... Coordinate with Project Managers and other disciplines to help track project backlog and staffing ...
Senior Civil Site Engineer
Springfield, IL · On-site +1
Medical
Retirement
Louis, MO; or Springfield, IL, as will fully remote scenarios. Position Profile This person is ... Coordinate with Project Managers and other disciplines to help track project backlog and staffing ...
Product Manager IRC302581
Chicago, IL · On-site +1
Medical
Life
Retirement
PTO
... remote work capabilities to foster innovation and team synergy effectively. Required Skills ... Prioritize the product backlog based on business value, technical feasibility, and customer impact ...
New
Product Manager IRC302581
Chicago, IL · On-site +1
Medical
Life
Retirement
PTO
... remote work capabilities to foster innovation and team synergy effectively. Required Skills ... Prioritize the product backlog based on business value, technical feasibility, and customer impact ...
New
Product Manager IRC302540
Chicago, IL · On-site +1
$125K - $140K/yr
Medical
Life
Retirement
PTO
... remote work capabilities to foster innovation and team synergy effectively. Required Skills ... Prioritize the product backlog based on business value, technical feasibility, and customer impact ...
Product Manager IRC302540
Chicago, IL · On-site +1
$125K - $140K/yr
Medical
Life
Retirement
PTO
... remote work capabilities to foster innovation and team synergy effectively. Required Skills ... Prioritize the product backlog based on business value, technical feasibility, and customer impact ...
Product Manager IRC302581
Chicago, IL · On-site +1
$125K - $140K/yr
Medical
Life
Retirement
PTO
... remote work capabilities to foster innovation and team synergy effectively. Required Skills ... Prioritize the product backlog based on business value, technical feasibility, and customer impact ...
Product Manager IRC302581
Chicago, IL · On-site +1
$125K - $140K/yr
Medical
Life
Retirement
PTO
... remote work capabilities to foster innovation and team synergy effectively. Required Skills ... Prioritize the product backlog based on business value, technical feasibility, and customer impact ...
Sr Product Manager, AI Transformation
Chicago, IL · On-site +1
$160K - $200K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Strong product management capabilities, including roadmap development, backlog prioritization ... If you currently have a remote exception or are not located in one of these markets, please confirm ...
Sr Product Manager, AI Transformation
Chicago, IL · On-site +1
$160K - $200K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Strong product management capabilities, including roadmap development, backlog prioritization ... If you currently have a remote exception or are not located in one of these markets, please confirm ...
Senior Continuous Specialist - Maintenance Work Management
Chicago, IL · Remote
$81K - $118K/yr
Medical
Retirement
PTO
Identify gaps in schedule compliance, PM compliance, wrench time, backlog health, and preventive ... Remote#LI-MSL#LI-PM2Compensation Pay Range:$81,000-$118,000The annual salary listed above is the ...
Senior Continuous Specialist - Maintenance Work Management
Chicago, IL · Remote
$81K - $118K/yr
Medical
Retirement
PTO
Identify gaps in schedule compliance, PM compliance, wrench time, backlog health, and preventive ... Remote#LI-MSL#LI-PM2Compensation Pay Range:$81,000-$118,000The annual salary listed above is the ...
Remote Backlog information
What is a remote backlog?
What are the key skills and qualifications needed to thrive as a backlog manager?
How do remote backlog team members typically collaborate with other departments to manage project priorities?
What is the difference between Remote Backlog vs Remote Product Owner?
| Aspect | Remote Backlog | Remote Product Owner |
|---|---|---|
| Required Credentials | Experience in backlog management, Agile/Scrum certifications often preferred | Product management certifications, Agile/Scrum certifications, experience in product lifecycle |
| Work Environment | Collaborates with development teams, focuses on backlog prioritization | Works closely with stakeholders, defines product vision, manages product roadmap |
| Employer & Industry Usage | Tech companies, software development teams, startups | Tech firms, SaaS companies, product-driven organizations |
| Search & Comparison Intent | Often compared for Agile roles, backlog management tasks | Compared for strategic product roles, stakeholder communication |
While both roles are integral to Agile teams, a Remote Backlog primarily manages and prioritizes the product backlog, focusing on task organization. A Remote Product Owner has a broader strategic role, defining product vision and liaising with stakeholders. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.
What are the most commonly searched types of Backlog jobs in Illinois?
The most popular types of Backlog jobs in Illinois are:
What are popular job titles related to Remote Backlog jobs in Illinois?
For Remote Backlog jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Backlog jobs in Illinois look for?
The top searched job categories for Remote Backlog jobs in Illinois are:
What cities in Illinois are hiring for Remote Backlog jobs?
Cities in Illinois with the most Remote Backlog job openings:
Senior Manager - Identity Ops & Resilience (Remote)
Chicago, IL • On-site, Remote
Full-time
Re-posted 8 days ago
United Airlines rating
7.9
Based on 342 frontline employees who took The Breakroom Quiz
7th of 26 rated airlines
Job description
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
The Senior Manager- Identity & Access Management Operations leads a high-performing team responsible for delivering secure, reliable, and compliant identity services that enable United's global workforce and critical airline operations. This role operations. oversees 24x7 IAM operational support, including access administration, authentication services, incident resolution, and supplier1/L2 support, while driving service excellence, operational resilience, and continuous improvement. Working closely with cybersecurity, engineering, and business teams, this leader ensures employees and partners have the right access at the right time, protects enterprise assets, and helps advance the next generation of identity capabilities including privileged, non-human, and AI-driven identities.
Key Attributes of an Identity & Access Management Operations Leader
1. Identity Operations & Access Management
- Lead the day-to-day delivery, reliability, and operational performance of United's enterprise identity services.
- Oversee L1/L2 IAM operations, including access provisioning and deprovisioning, entitlement administration, authentication support, service request fulfillment, operational controls, and access an, and AI-driven identities.
- Ensure compliance with service levels, security policies, and audit requirements while driving operational excellence and customer satisfaction.
2. Incident Management & Service Recovery
- Lead identity-related ion activities.
- Coordinate suppliers, engineering teams, and business stakeholders to resolve service disruptions.
- Restore access services, communicate impact, and implement corrective actions.
- Support operational resilience through post-incident review, trend analysis, and continuous improvement.
3. Operational Leadership & Supplier Governance
- Manage service performance, escalations, backlog health, SLA attainment, and operational governance routines.
- Lead service reviews and supplier accountability to ensure consistent, high-quality service delivery.
- Build effective supplier governance models that support operational excellence and service reliability.
4. Operational Readiness & Service Transition
- Ensure new IAM capabilities are successfully ropriate monitoring, documentation, runbooks, support procedures, knowledge transfer, recovery plans, and continuity controls.
- Partner with engineering teams to ensure supportability and operational readiness prior to production deployment.
- Support platform migrations and modernization initiatives by ensuring continuity of service and business readiness.
5. Transformation & Modernization Support
- Support operational continuity during IAM migrations, platform transitions, and modernizationl documentation, escalation procedures, and service readiness activities are established.
- Enable successful adoption of new identity capabilities while minimizing business disruption.
- Support transformation efforts involving IGA modernization, MFA modernization, access management modernization, PAM expansion, non-human identity governance, and AI agent identity governance.
6. Continuous Improvement & Service Excellence
- Drive service quality through KPI monitoring, trend analysis, problem management, process improvement, audit support, and operational reporting.
- Measure and improve service performance, customer experience, control effectiveness, and compliance outcomes.
- Identify automation and process improvement opportunities that reduce manual effort and improve scalability.
- Monitor operational risks, recurring issues, service performance metrics, and improvement actions.
7. Stakeholder & Vendor Management
- Partner with cybersecurity, engineering, infrastructure, application teams, and strategic suppliers to resolve operational issues and improve service outcomes.
- Build strong cross-functional relationships across business, technical, security, and supplier organizations.
- Lead clear service communications with technical, business, security, and leadership stakeholders.
- Foster a culture of accountability, collaboration, customer focus, and operational excellence.
Qualifications
What's needed to succeed (Minimum Qualifications):
- Bachelor's degree
- Computer Science, Information Systems, Cybersecurity, Engineering, Business Technology, or related discipline
- 5+ years of experience in cybersecurity, identity operations, technology operations, infrastructure operations, incident management, supplier operations, or related technology leadership
- Experience leading or coordinating IAM operations in a large, complex enterprise environment
- Experience managing IAM service delivery, including access provisioning and deprovisioning, access request fulfillment, entitlement administration, authentication support, and user lifecycle management
- Working knowledge of identity technologies including Active Directory, Microsoft Entra ID, MFA, SSO, federation, IGA, PAM, service accounts, certificates, secrets, workload identities, and non-human identities
- Understanding of IAM operational processes, access governance controls, role-based access administration, privileged access management, and audit requirements
- Strong knowledge of IT service management practices, including incident, request, problem, change, and knowledge management
- Understanding of L1/L2/L3 support models, operational escalation procedures, service level management, monitoring, runbooks, and support documentation
- Ability to lead supplier-delivered L1/L2 IAM support services while maintaining effective governance, accountability, and service quality
- Experience managing operational performance through KPIs, SLAs, backlog management, service reviews, workforce planning, and operational reporting
- Ability to prioritize and coordinate activities across multiple support teams in a fast-paced operational environment
- Strong communication and stakeholder management skills with the ability to effectively engage business, technical, security, and supplier organizations
- Ability to coach, mentor, and develop team members while fostering a culture of customer service, accountability, collaboration, and continuous improvement
- Experience coordinating identity-related incidents, service restoration activities, escalation management, vendor engagement, and post-incident reviews
- Ability to lead incident communications and provide clear status updates to technical, business, security, and leadership stakeholders
- Ability to analyze incident trends, operational risks, service performance metrics, and recurring i value="18">Knowledge of operational resiliency, disaster recovery, business continuity, recovery testing, and production support readiness practices
- Experience supporting the transition of new IAM capabilities into production operations through knowledge transfer, operational documentation, support procedures, monitoring, and training
- Ability to support platform migrations and modernization initiatives by ensuring operational readiness, supportability, and continuity of service
- Experience operating in dual-run or hybrid environments where legacy and target-state identity platforms coexist during transformation activities
- Knowledge of IAM compliance requirements, audit controls, access certifications, privileged access governance, and security policy enforcement
- Experience supporting internal and external audits, control validation activities, remediation efforts, and operational risk management programs
- Ability to ensure operational processes align with established security, compliance, and service management requirements
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Master's degree
- Advanced study in cybersecurity, technology operations, identity security, or business resilience
- Experience leading a team through production operations, identity platforms, incident command, or large-scale transformation environments
- CISSP, CISM, ITIL, PMP, CRISC, or equivalent security, identity, resilience, supplier management, or technology operations certifications
- Experience with airline, transportation, regulated, or 24x7 mission-critical environments
- Experience with AI agent identity governance, non-human identity lifecycle, privileged identity operations, and service continuity
- Experience managing large managed service providers or equivalent operational suppliers
- Experience building operational governance models, supplier scorecards, and executive service reviews
- Experience implementing production readiness gates, recovery readiness, break-glass procedures, tabletop exercises, and continuity controls
- Experience supporting large-scale identity transformations such as IGA modernization, MFA modernization, access management modernization, PAM expansion, non-human identity governance, or AI agent identity governance programs
- Exposure to passwordless, Zero Trust, multi-cloud IAM, threat modeling, risk assessments, or transportation-sector requirements
What United Airlines employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About United Airlines
Sourced by ZipRecruiter
United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US
Year founded
1926