Build targeted insights to inform the design and development of new customer experiences, as well ... service, and profitability * Strategic & analytic orientation: A proven track record of decision ...
Build targeted insights to inform the design and development of new customer experiences, as well ... service, and profitability * Strategic & analytic orientation: A proven track record of decision ...
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Falls Church, VA · Remote
$16.50 - $22.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...
Remote Customer Service Agent
Falls Church, VA · Remote
$16.50 - $22.25/hr
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Remote Customer Service Agent
Vienna, VA · Remote
$15.50 - $20.75/hr
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Remote Customer Service Agent
Vienna, VA · Remote
$15.50 - $20.75/hr
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Remote Customer Service Agent
Reston, VA · Remote
$16.25 - $21.50/hr
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Reston, VA · Remote
$16.25 - $21.50/hr
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Remote Customer Service Agent
Rockville, MD · Remote
$15.75 - $21.25/hr
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Remote Customer Service Agent
Rockville, MD · Remote
$15.75 - $21.25/hr
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Remote Customer Service Agent
Woodbridge, VA · Remote
$15.25 - $20.50/hr
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Remote Customer Service Agent
Woodbridge, VA · Remote
$15.25 - $20.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...
Remote Customer Service Agent
Alexandria, VA · Remote
$16.50 - $22.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...
Remote Customer Service Agent
Alexandria, VA · Remote
$16.50 - $22.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...
Remote Customer Service Agent
Fairfax, VA · Remote
$15.75 - $21.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...
Remote Customer Service Agent
Fairfax, VA · Remote
$15.75 - $21.25/hr
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Remote Customer Service Agent
Germantown, MD · Remote
$15.75 - $21/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...
Remote Customer Service Agent
Germantown, MD · Remote
$15.75 - $21/hr
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Remote Customer Service Agent
Ashburn, VA · Remote
$15.75 - $21.25/hr
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Remote Customer Service Agent
Ashburn, VA · Remote
$15.75 - $21.25/hr
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Remote Customer Service Agent
Bethesda, MD · Remote
$16.50 - $22.25/hr
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Remote Customer Service Agent
Bethesda, MD · Remote
$16.50 - $22.25/hr
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Remote Customer Service Agent
Herndon, VA · Remote
$16 - $21.25/hr
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Remote Customer Service Agent
Herndon, VA · Remote
$16 - $21.25/hr
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Remote Customer Service Agent
Sterling, VA · Remote
$15.25 - $20.50/hr
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Remote Customer Service Agent
Sterling, VA · Remote
$15.25 - $20.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...
Remote Customer Service Agent
Centreville, VA · Remote
$15.25 - $20.50/hr
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Remote Customer Service Agent
Centreville, VA · Remote
$15.25 - $20.50/hr
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Remote Customer Service Agent
Gaithersburg, MD · Remote
$16.75 - $22.50/hr
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Remote Customer Service Agent
Gaithersburg, MD · Remote
$16.75 - $22.50/hr
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Remote Customer Service Agent
Springfield, VA · Remote
$16.25 - $21.75/hr
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Springfield, VA · Remote
$16.25 - $21.75/hr
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Remote Customer Service Agent
Leesburg, VA · Remote
$15.75 - $21/hr
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Remote Customer Service Agent
Leesburg, VA · Remote
$15.75 - $21/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...
Remote Customer Service Agent
Hyattsville, MD · Remote
$15.50 - $20.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...
Remote Customer Service Agent
Hyattsville, MD · Remote
$15.50 - $20.75/hr
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Remote Customer Service Agent
Silver Spring, MD · Remote
$16 - $21.50/hr
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Remote Customer Service Agent
Silver Spring, MD · Remote
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DemandFactor is a data-driven B2B growth and demand-generation company helping brands find, engage ... next customers. We run full-funnel programs across intent, ABM, content syndication, and ...
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DemandFactor is a data-driven B2B growth and demand-generation company helping brands find, engage ... next customers. We run full-funnel programs across intent, ABM, content syndication, and ...
Remote B2B Customer Service information
See Reston, VA salary details
$10.25 - $11.87
2% of jobs
$11.87 - $13.48
4% of jobs
$13.48 - $15.10
11% of jobs
$15.99 is the 25th percentile. Wages below this are outliers.
$15.10 - $16.71
15% of jobs
The median wage is $18.20 / hr.
$16.71 - $18.32
20% of jobs
$18.32 - $19.94
15% of jobs
$21.05 is the 75th percentile. Wages above this are outliers.
$19.94 - $21.55
13% of jobs
$21.55 - $23.17
7% of jobs
$23.17 - $24.78
6% of jobs
$24.78 - $26.40
4% of jobs
$26.40 - $28.01
3% of jobs
$10
$19
$28
How much do remote b2b customer service jobs pay per hour?
What is a Remote B2B Customer Service representative?
What are the key skills and qualifications needed to thrive as a Remote B2B Customer Service Representative, and why are they important?
What are some common challenges faced by Remote B2B Customer Service representatives, and how can they be managed effectively?
What is the difference between Remote B2B Customer Service vs Remote Technical Support?
| Aspect | Remote B2B Customer Service | Remote Technical Support |
|---|---|---|
| Required Credentials | Customer service experience, communication skills | Technical knowledge, troubleshooting skills, certifications (e.g., CompTIA) |
| Work Environment | Client communication, CRM tools, account management | Technical issue diagnosis, remote troubleshooting tools |
| Employer & Industry Usage | Business services, SaaS, B2B companies | IT, software, hardware companies |
| Search & Comparison Intent | Customer service roles, B2B support jobs | Technical support roles, IT helpdesk jobs |
Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.
Senior Business Analysis Manager, Capital One Shopping (Remote-Eligible)
Mclean, VA • On-site, Remote
Full-time
Re-posted 20 days ago
Capital One rating
7.8
Based on 143 frontline employees who took The Breakroom Quiz
76th of 149 rated banks
Job description
Summary: As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
General Responsibilities:
Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Basic Qualifications:
Bachelor's Degree
At least 3 years of experience performing quantitative analysis
At least 3 years of experience performing qualitative analysis
At least 1 year of experience performing people management
At least 1 year of experience performing project management
Preferred Qualifications:
Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
5+ years of experience in quantitative analysis
5+ years of experience in qualitative analysis
2+ years of experience in people management
2+ years of experience in product development
2+ years of experience in financial modeling
2+ years of experience in economic forecasting
2+ years of experience in project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
Capital One is open to hiring a Remote Employee for this opportunity.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $200,700 - $229,100 for Sr. Business ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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