Remote B2B Customer Service Jobs in Reno, NV (NOW HIRING)

Remote Monitoring & Diagnostic Engineer

Do you enjoy vibration analysis and diagnosing machinery problems?

Are you excited by the prospect of working for an industry leader in Energy Technology?

Join our Baker Hughes CordantTM Services Remote Monitoring team!
The CordantTM Services Remote Monitoring & Diagnostic (RM&D) team are located strategically in remote monitoring centers to provide machinery and monitoring system support to our customers worldwide. The RM&D team connect to real-time diagnostic information from customer facilities such as power plants, refineries, petrochemical plants, wind farms and offshore oil & gas production assets.

Partner with the best
The preferred location for the role is the North America Remote Monitoring hub located in Minden, Nevada. As a RM&D Engineer, you will carry out remote machinery and/or system-related monitoring activities, reviewing the available data (vibration, temperature and process) and Monitoring Systems (System1 & Cordant) to identify potential issues. You will also support by logging and tracking issues using the web-based case management portal and preparing technical reports as per customer requirements.

As a Remote Monitoring & Diagnostic Engineer, you will be responsible for:

• Reviewing remote machinery and system notifications and assessing associated data to validate potential issues.

• Logging and tracking issues using the web-based case management portal.

• Producing technical exceptions and periodic reports for presentation to the customer.

• Collaborating and troubleshooting with Subject Matter Experts to resolve more complex customer machinery and system-related issues.

• Executing work according to CordantTM Services guidelines.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree in any Engineering or Technical discipline.

• Have at least 5 years of working experience in Condition Monitoring within a similar customer delivery role.

• Have minimum ISO Cat II Vibration Analysis Certification.

• Have knowledge and experience with mechanical vibration, rotating machinery vibration and/or diagnostics, rotor dynamic analysis, machinery balancing and alignment.

• Ability to interpret and understand machinery mechanical and electrical system drawings and specifications.

• Have experience monitoring a wide range of critical and balance plant machine types covering fluid film and rolling element bearings.

• Have working knowledge of on & off-line condition monitoring systems and associated transducers.

• Be able to work with minimal supervision, prioritize & organize work, and meet deadlines.

• Have excellent written and oral communication skills to convey technical concepts to business and technical personnel.

• Be proficient in using MS Office Applications.

• Previous background in operating plant experience, OEM experience, or industrial co-op program is highly desirable.

Desired skills:

• Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organizational ability.

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• The safety net of life insurance and disability programs

• Tailored financial programs.

• Additional elected or voluntary benefits

Candidates for this role (office-based/ hybrid/ remote) must be located in or near the locations displayed above. The pay range/scale displayed above represents Baker Hughes' good faith estimate of the minimum and maximum for this position at the time of this posting and applies to the possible locations for this position. Baker Hughes will issue a non-bias competitive offer; the salary range posted for this position reflects the projected hiring range for new hires, full-time salaries in some U.S. locations, not including equity or benefits. Where an applicant will ultimately fall within the pay range/scale depends on a variety of factors, including, for example, geographic work location, skillset, qualifications, internal pay alignment, level of experience, and demonstrated performance over time. Please keep in mind that the range stated above is the full base salary range for the role and does not include other forms of compensation. Your recruiter can share more about the pay range for this position during the hiring process.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.