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Remote Automotive Service Manager Jobs in Utah (NOW HIRING)

APR

Commercial Lines Account Manager | Remote

UT · Remote

$70K - $85K/yr

Remote Commercial Lines Account Manager | Client Service Manager Salary: $70,000 - $85,000 plus a comprehensive benefits package and 401(k) Location: Remote from Utah Company Overview : We are a ...

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Remote Automotive Service Manager information

What is the difference between Remote Automotive Service Manager vs Remote Automotive Technician?

AspectRemote Automotive Service ManagerRemote Automotive Technician
Required CredentialsManagement certifications, automotive service experienceASE certifications, technical training
Work EnvironmentOversees service operations remotely, interacts with staff and customersProvides technical support remotely, diagnostics, troubleshooting
Employer & Industry UsageAutomotive service centers, dealerships, fleet managementRemote diagnostics companies, automotive repair services

The Remote Automotive Service Manager focuses on overseeing service operations and managing teams remotely, requiring management skills and certifications. In contrast, the Remote Automotive Technician provides technical support and diagnostics remotely, emphasizing technical certifications and hands-on expertise. Both roles are integral to automotive service industries but differ in responsibilities and skill sets.

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For Remote Automotive Service Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Automotive Service Manager jobs in Utah look for?

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Cities in Utah with the most Remote Automotive Service Manager job openings:

Remote Automotive Service Manager jobs near you

Customer Service Manager

Romex Pest Control

Pleasant Grove, UT • Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

CUSTOMER SERVICE MANAGER

At Romex, exceptional customer care is at the heart of everything we do and that starts with the people who lead our Customer Service team. We're looking for a Customer Service Manager who's ready to guide a talented CSR team, sharpen their performance, and build a service experience customers genuinely trust.

This is more than a management role; it's a chance to shape how a growing pest control company shows up for its customers every single day. You'll coach and develop your team, drive the KPIs and quality standards that keep operations running at their best, and act as the connective tissue between Customer Service, Sales, and our technicians in the field. You'll have real influence on department strategy, real autonomy to build the team culture you want to see, and real support to bring both your in-office and remote CSRs together as one team.

If you're looking for a role where your leadership is seen, your ideas are heard, and your impact is measurable, Romex is where you build that career.
COMPENSATION amp; BENEFITS
  • Base Salary: $60,000 – $70,000 (DOE)
  • Performance bonus opportunities
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) with generous company match
  • Employee Stock Purchase Program

KEY RESPONSIBILITIES
Team Leadership amp; Culture
  • Support and lead the CSR team in day-to-day operations, serving as a reliable point of guidance and support
  • Conduct regular one-on-one meetings with team members to provide constructive feedback and encourage ongoing professional growth
  • Foster a positive, inclusive team environment through recognition programs, friendly competitions, and consistent communication
  • Ensure remote team members feel connected, supported, and included as valued members of the team
Performance amp; Quality Management
  • Monitor weekly performance metrics, including call volume, missed calls, alerts, and availability
  • Partner with team members to set individual goals and support them in achieving performance benchmarks
  • Conduct regular quality checks on calls, alerts, and scheduling accuracy to uphold high service standards
  • Deliver constructive feedback and coordinate retraining as needed to maintain consistent service quality
Development amp; Collaboration
  • Onboard and train new hires, and develop clear, useful guides and resources for the CSR team
  • Provide ongoing learning opportunities and coaching to support continuous improvement across the team
  • Communicate proactively and effectively with departments such as Sales and Technicians to ensure alignment on service delivery and timely issue resolution
Strategy amp; Customer Escalations
  • Collaborate with upper management to align on department goals and objectives
  • Meet regularly with the team lead to provide guidance, share updates, and ensure overall departmental success
  • Handle escalated customer concerns with professionalism, empathy, and efficiency, ensuring timely resolution and customer satisfaction
QUALIFICATIONS
  • 2+ years of leadership experience
  • Pest control industry knowledge
  • FieldRoutes CRM proficiency (Required)
  • Proven track record of meeting or exceeding department objectives
  • Excellent communication, leadership, and problem-solving skills
WHY JOIN US?
  • Lead and develop a CSR team, with the autonomy to shape coaching, training, and quality standards your way
  • Work alongside supportive upper management that values your input on department goals and strategy
  • See the direct impact of your leadership on customer satisfaction, team performance, and company growth
  • Grow your career in a stable, expanding industry with clear room for advancement as Romex scales

Apply