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Remote Automotive Service Advisor Jobs in Boca Raton, FL

PuroClean Corporate

Regional Director

Fort Lauderdale, FL · Remote

$90K - $100K/yr

About the Role This is a remote leadership position responsible for supporting and developing ... Regional Directors serve as trusted advisors, coaches, and strategic partners to franchise owners.

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Remote Automotive Service Advisor information

See Boca Raton, FL salary details

$11

$24

$43

How much do remote automotive service advisor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote automotive service advisor in Boca Raton, FL is $24.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $28.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote automotive service advisor?

To succeed as a Remote Automotive Service Advisor, you need in-depth automotive knowledge, strong diagnostic abilities, and experience in customer service, often supported by industry certifications or prior dealership experience. Familiarity with dealership management software (DMS), customer relationship management (CRM) systems, and remote communication tools such as phone, chat, and email is essential. Outstanding listening skills, patience, and the ability to explain technical details simply make an advisor excel in remote customer interactions. These skills are vital for delivering accurate service recommendations, building client trust, and ensuring smooth repair processes from a distance.

What are some of the unique challenges faced by remote automotive service advisors compared to onsite advisors?

Remote Automotive Service Advisors often face the challenge of troubleshooting customer concerns without direct access to the vehicle, relying solely on clear communication and detailed descriptions from clients. This requires a strong ability to ask the right questions and interpret symptoms accurately while building rapport and trust over digital channels. Additionally, remote advisors must manage time zones, stay organized across multiple platforms, and coordinate closely with onsite technicians to provide timely updates. While these challenges exist, many advisors find that developing strong digital communication skills and proactive workflows leads to excellent remote service and customer satisfaction.

What is a remote automotive service advisor?

A Remote Automotive Service Advisor assists customers with vehicle maintenance and repair needs over the phone or online instead of in person at a dealership or repair shop. They communicate with customers to assess issues, provide service recommendations, schedule appointments, and coordinate with technicians. Strong automotive knowledge, customer service skills, and the ability to work independently are essential for this role.

What are popular job titles related to Remote Automotive Service Advisor jobs in Boca Raton, FL? For Remote Automotive Service Advisor jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Automotive Service Advisor jobs in Boca Raton, FL look for? The top searched job categories for Remote Automotive Service Advisor jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Automotive Service Advisor jobs? Cities near Boca Raton, FL with the most Remote Automotive Service Advisor job openings:
Remote Automotive Service Advisor jobs near you
Infographic showing various Remote Automotive Service Advisor job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $51,189 per year, or $24.6 per hour.

Remote Contact Center Supervisor

Hotwire Communications

Fort Lauderdale, FL • Remote

Full-time

Re-posted 25 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

  • Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
  • Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
  • Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
  • Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
  • Monitor team members email and department communication to ensure proper feedback is provided as necessary.
  • Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
  • Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
  • Partner with management to identify areas of opportunity to improve the customer experience
  • Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
  • Act as management escalation point for escalated calls
  • Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
  • Keep abreast of new company products, services and procedures to ensure thorough team communication.
  • Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
  • Work with management on Customer Contact Center initiatives.
  • Appropriately escalate customer dissatisfaction with call center leadership team.
  • Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

  • Demonstrated ability and experience in providing leadership and motivation
  • Working knowledge of Call Centers concepts, practices and procedures
  • Knowledge of cable and telecommunications products and services
  • At least 2 years’ experience in call center and customer service center role
  • At least one year of AMDOCS experience strongly preferred
  • Superior customer service delivery skills
  • Focused, driven to achieve
  • Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

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