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Remote Automotive Field Service Engineer Jobs in California

Ford Motor Company

Field Service Engineer

Irvine, CA · On-site +1

Automotive Technology * Automotive Technology Management * Field Service Operations * Advanced Vehicle Systems * Automotive Engineering * Automotive Engineering Technology * Automotive Service ...

Glaukos

Field Service Engineer III

San Clemente, CA · Remote

GLAUKOS - FIELD SERVICE ENGINEER (South Central-Remote) How will you make an impact? The Field Service Engineer III is a technical expert capable of providing advanced support in the installation ...

Glaukos

Field Service Engineer III

San Clemente, CA · Remote

GLAUKOS - FIELD SERVICE ENGINEER (South Central-Remote) How will you make an impact? The Field Service Engineer III is a technical expert capable of providing advanced support in the installation ...

Cyngn

Field Service Engineer

Mountain View, CA · On-site +1

$90K - $108K/yr

... Field Services Engineer to join our growing team. This role is essential to the success of our ... Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting. * Strong hands ...

Cyngn

Field Service Engineer

Mountain View, CA · On-site +1

... Field Services Engineer to join our growing team. This role is essential to the success of our ... Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting. * Strong hands ...

SPT Labtech

Field Service Engineer

San Diego, CA · Remote

Providing remote telephone assistance. * Being available to travel at short notice in order to support other Field Service Engineers when needed. * Timely completion of all required documentation.

SPT Labtech

Field Service Engineer

San Diego, CA · On-site +1

Providing remote telephone assistance. * Being available to travel at short notice in order to support other Field Service Engineers when needed. * Timely completion of all required documentation.

HotRun Inc.

Field Service Engineer

Modesto, CA · Remote

$90K - $120K/yr

... move into field service and travel in a state wide regional territory. We are hiring with ... This position is a remote position working from a home office and travelling to client's plants in ...

HotRun Inc.

Field Service Engineer

Modesto, CA · Remote

... move into field service and travel in a state wide regional territory. We are hiring with ... This position is a remote position working from a home office and travelling to client's plants in ...

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Remote Automotive Field Service Engineer information

What skills and qualifications are needed to thrive as a remote automotive field service engineer?

To thrive as a Remote Automotive Field Service Engineer, you need a strong background in automotive engineering, diagnostics, and repair, typically supported by a relevant engineering degree or technical certification. Familiarity with diagnostic software, remote troubleshooting tools, and OEM-specific systems is essential for addressing vehicle issues remotely. Excellent communication, problem-solving, and self-management skills help you coordinate with clients and teams from a distance. These skills and qualities are crucial for delivering effective technical support, ensuring customer satisfaction, and maintaining high service standards in a remote work environment.

What is a remote automotive field service engineer?

Remote Automotive Field Service Engineers are professionals who provide technical support, maintenance, and repair services for automotive systems and equipment, often working from a remote location or traveling to customer sites. They diagnose issues, perform troubleshooting, and guide clients through repairs, sometimes using virtual tools or remote diagnostics. Their role is crucial in ensuring vehicles and automotive equipment operate efficiently, especially when on-site manufacturer support is not readily available. These engineers often work for automotive manufacturers, dealerships, or third-party service providers, combining technical expertise with strong customer service skills.

How does a remote automotive field service engineer typically collaborate with on-site teams and clients to resolve technical issues?

As a Remote Automotive Field Service Engineer, you'll often work closely with both on-site technicians and clients to diagnose and resolve complex vehicle issues. This collaboration usually involves virtual meetings, remote diagnostics, and providing step-by-step guidance using digital tools or video calls. Communication skills are essential, as you'll need to translate technical information clearly and ensure that on-site teams can implement your recommendations effectively. Building strong relationships with clients and team members is key to successful problem-solving and customer satisfaction.

What is the difference between Remote Automotive Field Service Engineer vs Mobile Automotive Technician?

AspectRemote Automotive Field Service EngineerMobile Automotive Technician
CertificationsASE certifications, relevant automotive certificationsASE certifications, relevant automotive certifications
Work EnvironmentRemote support, on-site visits, field serviceOn-site customer locations, mobile service vans
Employer & Industry UsageManufacturers, service providers, fleet companiesAuto repair shops, dealerships, service fleets

The Remote Automotive Field Service Engineer primarily provides remote technical support and occasional on-site service, often working with manufacturers or fleet companies. In contrast, Mobile Automotive Technicians perform hands-on repairs directly at customer locations using mobile service vans. Both roles require similar certifications and industry knowledge, but their work environments and daily tasks differ significantly.

What are the most commonly searched types of Automotive Field Service Engineer jobs in California? The most popular types of Automotive Field Service Engineer jobs in California are:
What are popular job titles related to Remote Automotive Field Service Engineer jobs in California? For Remote Automotive Field Service Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Automotive Field Service Engineer jobs in California look for? The top searched job categories for Remote Automotive Field Service Engineer jobs in California are:
What cities in California are hiring for Remote Automotive Field Service Engineer jobs? Cities in California with the most Remote Automotive Field Service Engineer job openings:
Remote Automotive Field Service Engineer jobs near you

Field Service Engineer

Ford Motor Company

Irvine, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description


We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
In this position...
As a Field Service Engineer, you'll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where you'll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.
Responsibilities
What You'll Do
You'll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:
1. Routine Dealership Visits & Service Performance
  • Visit assigned dealerships on a regular (approximately 30-day) cadence.
  • Meet with the General Manager and Dealer Principal to review:
    • Overall health of the service department
    • Repeat repair trends
    • Fixed Right the First Time and Repeat Repair performance
    • Warranty compliance
    • Technical Training Competencies
  • Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.

2. Technical & Repair Assistance
  • Provide in-dealership repair assistance for properly escalated technical hotline cases.
  • Lead diagnosis and repair strategy on "difficult to repair" vehicles through to resolution in a timely, expedited manner.
  • Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities.

3. Legal, Customer Relations & Dispute Resolution Support
  • Support Ford legal counsel, executive liaison, and dispute resolution teams.
  • Perform vehicle inspections and, when needed, complete final repair attempts.
  • Serve as a technical expert in depositions, arbitrations, and trials, representing Ford's repair standards and technical position.

Consultative & Process Improvement Initiatives
Beyond repair support, you'll play a key consultative role with dealership leadership:
  • Technician Training & Development
    • Help dealerships create and maintain technician training plans that match skill levels and growth goals.
    • Ensure technicians understand their development path and that management actively supports it.
    • Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence.
  • Root Cause & Process Analysis
    • Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles.
    • Identify dealership process gaps that may have contributed to repair challenges.
    • Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results.
  • Warranty & Service Process Optimization
    • Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures.
    • Help dealerships drive better outcomes in quality, cost, and customer satisfaction.
  • Tools, Equipment & Technician Programs
    • Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment.
    • Promote Ford's technician entry, recognition, and retention programs.
    • Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent.

Qualifications
You'll have...
Minimum
  • Bachelor's degree
  • 2+ years of automotive dealership diagnosis and repair experience.
  • Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire.
  • Valid, unrestricted driver's license.
  • Ability to operate manual transmission vehicles.
  • Ability and willingness to travel with overnight stays on a weekly basis.
  • 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).
  • Strong interpersonal skills, with the ability to:
    • Command respect in the shop and the boardroom
    • Influence without direct authority
    • Navigate difficult conversations with dealership leaders, technicians, and customers

Even better, you may have...
Preferred
  • Bachelor's degree in automotive-related field, such as (but not limited to):
    • Automotive Technology
    • Automotive Technology Management
    • Field Service Operations
    • Advanced Vehicle Systems
    • Automotive Engineering
    • Automotive Engineering Technology
    • Automotive Service Technology
    • Automotive Industry Management
  • Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel.
  • Automotive Service Excellence (ASE) certifications in one or more of the following:
    • A, C, E, G, H, L, T, X series
  • 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.
  • Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.
  • Strong professionalism and customer-facing skills, including:
    • Service and customer interface experience
    • Comfort working with dealership leadership, customers, and cross-functional Ford teams

If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 6-8 and ranges from $63,480-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
#LI-Hybrid
#LI-TS3
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About Ford

Sourced by ZipRecruiter

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

Industry

Civil engineering construction

Company size

51 - 200 Employees

Headquarters location

Doral, FL, US

Year founded

1982

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