We have an outstanding Contract position for a Call Center Representative to join a leading Company located in the Houston, TXย surrounding area.
Start date: July 20th
Pay Rate: $14/hr.
Training Dates: July 20 - July 31
Training Schedule:
- Monday - Friday
- 9:00 AM - 5:00 PM CST
Operating Hours
The call center operates 7 days per week.
Required Availability for this role:
- Monday - Friday: 12:00 PM - 10:00 PM EST
- Saturday - Sunday: 10:00 AM - 7:00 PM EST
We are seeking professional and customer-focusedย Remote Inbound Customer Service Representativesย to support a leading wireless communications company. In this role, you will handle inbound customer service calls, provide accurate information, resolve customer inquiries, and deliver an exceptional customer experience.
This is a fully remote opportunity for individuals with strong communication skills, excellent listening abilities, and a passion for helping customers.
Job Responsibilities: ย
- Answer inbound customer service calls in a professional and courteous manner
- Follow all scripts, procedures, and client guidelines
- Provide customers with accurate information and solutions
- Offer additional resources and assistance as appropriate
- Document customer interactions accurately and thoroughly
- Escalate issues when necessaryย followingย established procedures
- Maintain daily communication with supervisors and team leads
- Protect confidential customer information and comply with all privacy and security requirements
- Meet quality, attendance, and performance expectations
Basic Hiring Criteria:ย ย
- Experience in handling customers with professionalism, diplomacyย andย consideration for the customer's concernsย
- Exceptional active listening skill
- Excellent verbal and written communication skills
- Willingness to ask questions, troubleshoot problems, and escalate issues when necessary
- Ability to conduct phone interviews in a professional manner that reflects emotional and cultural awareness
ย Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus,ย andย affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabledย
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Education:H.S. diploma or equivalentEmployment Type: CONTRACTOR