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Remote Application Support Jobs in Mokena, IL (NOW HIRING)

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Epic Application Analyst

Munster, IN · Remote

Provides application support to the Cadence module and user assistance within the assigned ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

Provides application support to the Cadence module and user assistance within the assigned ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

Provides application support to the Cadence module and user assistance within the assigned ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Enova International

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Call Center Sales Representative (Remote)

Chicago, IL · Remote

$17/hr

This role is entirely remote; however, candidates must reside within 100 miles of either Chicago ... In the role of an Application Support Representative, you will undergo a comprehensive three-week ...

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Mokena, IL

Remote Application Support information

See Mokena, IL salary details

$30.5K

$158.6K

$202.7K

How much do remote application support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote application support in Mokena, IL is $158,582.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,300.00 and $201,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What cities near Mokena, IL are hiring for Remote Application Support jobs? Cities near Mokena, IL with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Mokena, IL as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $158,582 per year, or $76.2 per hour.

CIS Application Support Engineer (Customer/1 + COBOL)

Confidential

Chicago, IL • Remote

$90 - $110/hr

Contractor

Medical, Retirement, PTO

Posted 22 days ago

Job description

We’re seeking an experienced CIS Application Support Engineer with deep, hands‐on expertise in Customer/1 (C/1) and COBOL. You’ll support, maintain, and enhance a legacy Customer Information System for a major US utility — focusing on stability, defect resolution, batch processing, and small enhancements that keep the CIS running smoothly.

If you’ve supported utility billing systems and still enjoy solving problems in COBOL, this is a long‐term, stable role where your experience truly matters.

Responsibilities

  • Support and maintain the Customer/1 (C/1) CIS application
  • Troubleshoot and resolve production issues across COBOL, batch jobs, and related components
  • Analyze workflows for billing, metering, payments, collections, and customer accounts
  • Implement small enhancements, logic updates, and defect fixes
  • Work directly with business users to understand issues and translate them into technical solutions
  • Ensure system stability, data integrity, and accurate billing operations
  • Participate in on‐call or after‐hours support rotations (as needed)

Required Experience

  • Hands‐on experience with Customer/1 (C/1) — required
  • Strong COBOL programming and maintenance skills
  • Background supporting CIS systems in electric, gas, or water utilities
  • Understanding of billing cycles, meter reads, payments, adjustments, and customer account logic
  • Ability to troubleshoot complex legacy code and batch processes
  • Strong analytical skills and ability to work independently

Nice to Have

  • Experience with mainframe environments, JCL, DB2, or similar legacy technologies

Role Details

  • Remote (US‐based)
  • 12+ month contract with likely extensions
  • Part‐time option available

Company Description

Super, Team oriented environment with a customer-centric focus and a great reputation.