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Remote Application Support Jobs in Federal Way, WA

EnerSys

Application Security Engineer (REMOTE)

Sumner, WA · Remote

$117K - $146K/yr

Support threat modeling, risk assessments, and security architecture reviews for applications ... Ensure application security practices align with regulatory and compliance frameworks (e.g., NIST ...

AO Globe Life

Be Seen First

Remote Sales & Customer Support Representative

Seattle, WA · Remote

$60K - $80K/yr

Remote Sales & Customer Support Representative Remote (U.S. & Canada) | Full-Time | Flexible ... and application process * Follow established systems and workflows * Maintain accurate client ...

flowcontrol

Application Engineer

Pacific, WA · On-site +1

The Application Engineer draws on technical and product knowledge to support sales, system design ... This position is conducive to remote work; most of the time is spent on inside technical work.

flowcontrol

Application Engineer

Pacific, WA · On-site +1

The Application Engineer draws on technical and product knowledge to support sales, system design ... This position is conducive to remote work; most of the time is spent on inside technical work.

flowcontrol

Application Engineer

Pacific, WA · On-site +1

The Application Engineer draws on technical and product knowledge to support sales, system design ... This position is conducive to remote work; most of the time is spent on inside technical work.

PNC Bank

Software Manager - Mobile

Home, WA · On-site +1

This position may be eligible for remote work in select geographic locations, subject to approval ... Manages development projects, development teams and application support functions. * Oversees ...

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Showing results 1-20

All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Federal Way, WA

Remote Application Support information

See Federal Way, WA salary details

$34.6K

$180K

$230K

How much do remote application support jobs pay per year?

As of Jun 13, 2026, the average yearly pay for remote application support in Federal Way, WA is $180,005.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,300.00 and $228,900.00 per year, depending on experience, location, and employer.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What job categories do people searching Remote Application Support jobs in Federal Way, WA look for? The top searched job categories for Remote Application Support jobs in Federal Way, WA are:
What cities near Federal Way, WA are hiring for Remote Application Support jobs? Cities near Federal Way, WA with the most Remote Application Support job openings:
Remote Application Support jobs near you
Operations Support Coordinator

Operations Support Coordinator

STELLAR INDUSTRIAL SUPPLY

Tacoma, WA • On-site, Remote

$23.50 - $26/hr

Full-time

Posted 6 days ago

Job description

Title: Operations Support Coordinator
Department: IT
Location: Remote - WA, OR, CA, AZ, ID, UT, NV, FL, PA, TN
FLSA Status: Non-Exempt (Hourly)
Supervisory Role: No
Reports To: IT Operations Manager
Date Created or Revised: 5/2/2026
Stellar's Commitment
At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.
We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.
About the Position:
The Operations Support Coordinator serves as the first point of contact for internal employee support across office, sales, and warehouse environments. This role is responsible for helping employees resolve day-to-day operational issues, including system questions, device troubleshooting, and process support. We are looking for someone close to one of our branches listed above, though this can be a remote position.
This position is focused on ownership and follow-through-ensuring issues are addressed efficiently and employees feel supported so operations can continue to run smoothly.
Essential Duties and Responsibilities:
Other duties, responsibilities, and activities may change or be assigned at any time.
Internal Customer Support
  • Serve as the first point of contact for employee support requests via phone, email, or ticketing system
  • Provide responsive, professional support to office staff, sales teams, and warehouse employees
  • Take ownership of support requests from intake through resolution, ensuring timely follow-up

System & Application Support
  • Provide first-line support for Prophet 21 (P21), assisting users with common tasks and basic troubleshooting
  • Support questions related to business systems and processes
  • Create simple guides or instructions to address recurring questions

Technical & Device Support
  • Troubleshoot basic issues with computers, printers, scanners, mobile devices, and related applications
  • Assist with setup of new users, devices, and basic system access
  • Coordinate with internal IT or external vendors for escalated technical issues

Issue Tracking & Resolution
  • Accurately document support requests and resolutions in the ticketing system
  • Track open issues and ensure timely follow-up and closure
  • Communicate clearly with employees regarding status, timelines, and next steps

Collaboration & Coordination
  • Partner with internal teams to resolve issues impacting operations
  • Understand business priorities and respond with appropriate urgency
  • Contribute to a team-oriented, service-focused support environment.

EDUCATION:
  • High School Diploma or equivalent required
  • Associate's degree or relevant technical training preferred

REQUIRED KNOWLEDGE AND SKILLS
  • 1-3 years of experience in customer support, operations support, help desk, or a related role
  • Strong customer service mindset with a focus on responsiveness and follow-through
  • Clear and effective communication skills, both written and verbal
  • Ability to troubleshoot basic technical and system-related issues
  • Strong problem-solving skills with a logical and curious approach
  • Ability to manage multiple requests and prioritize effectively in a fast-paced environment
  • Comfortable working with non-technical users and explaining solutions in simple terms
  • Basic proficiency with Microsoft Office and general business systems
  • Ability to learn new systems and tools, including ERP systems such as Prophet 21

Preferred
  • Experience with Prophet 21 (P21) or similar ERP systems
  • Experience supporting warehouse or operational environments
  • Familiarity with ticketing systems or help desk tools

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
  • This role is primarily sedentary and involves working at a desk using a computer for extended periods of time. Regular activities include sitting, typing, and using a phone. Occasional standing, walking, bending, or lifting light items may be required.

WORK ENVIRONMENT:
  • Marginal to minimal exposure to noise or hazards. Work is primarily performed at a desk using standard office equipment.

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