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Remote Application Support Manager Jobs in Boston, MA

NTI

EASY Application Support Representative

Boston, MA · Remote

$13.35/hr

The company is conservatively managed for long-term growth and financial stability, with most of ... Ask required application questions clearly and consistently. * Accurately enter client responses ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

Key Responsibilities * Lead, coach, and support a remote team of IT training and application ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

Growcer Inc.

Horticulture Support Manager

Boston, MA · Remote

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer ... Application Deadline: This posting will remain open on a rolling basis until the position is filled.

Gator Bio

Field Application Scientist

Boston, MA · On-site +1

$100K - $130K/yr

... M sales funnel tools. * Ability to travel upwards of 50% and willingness to operate from a remote ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Gator Bio

Field Application Scientist

Boston, MA · Remote

$100K - $130K/yr

Providing advanced high-level technical application support and presentations at customer sites ... M sales funnel tools. * Ability to travel upwards of 50% and willingness to operate from a remote ...

Citizens

Manager Application Security

Boston, MA · On-site +1

$133K - $190K/yr

Description Manager, Application Security Hybrid Work Arrangement Hybrid work arrangement required with 4 days on site and 1 remote in one of the following organizational hubs: Johnston, RI ...

Citizens

Manager Application Security

Boston, MA · On-site +1

$133K - $190K/yr

Description Manager, Application Security Hybrid Work Arrangement Hybrid work arrangement required with 4 days on site and 1 remote in one of the following organizational hubs: Johnston, RI ...

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All JobsApplication Support JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in Boston, MA

Remote Application Support Manager information

See Boston, MA salary details

$66.3K

$116.3K

$179.8K

How much do remote application support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for remote application support manager in Boston, MA is $116,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,300.00 and $138,000.00 per year, depending on experience, location, and employer.

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What are popular job titles related to Remote Application Support Manager jobs in Boston, MA?

For Remote Application Support Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Boston, MA look for?

The top searched job categories for Remote Application Support Manager jobs in Boston, MA are:

Remote Application Support Manager jobs near you

Application Support & Development Engineer

Northern Base

Bedford, MA • Remote

Full-time

Posted 19 days ago

Job description

Hiring Alert | Application Support & Development Engineer

Location: Bedford, MA (Remote)
Employment Type: Full-Time
Visa Type: USC / GC Only
Experience: 8+ Years

Top Must-Have Skills
  • Life Sciences Application & Platform Support
  • Scientific & Clinical Applications
  • Application Administration & Production Support
  • Azure Infrastructure
  • IAM / User Access Management
  • Application & Database Configuration
  • Validation, Compliance & Operational Readiness
  • Vendor Management & IT Managed Services
Required Skills
  • 8+ years of experience in application support, application development, platform support, or IT engineering
  • Strong experience supporting Life Sciences applications across Translational Sciences, Clinical Data Management, Biostatistics, and Statistical Programming
  • Hands-on experience supporting applications such as SAS, Pinnacle 21 Enterprise, Spotfire, JMP, Clymb TFL Viewer, SENDview, Phoenix WinNonlin, or similar Life Sciences platforms
  • Experience with scientific and research applications such as MOE, Geneious, SnapGene, PyMOL, FlowJo, HALO, Protein Metrics, Mascot, QIAGEN, Alamut, or similar tools
  • Experience with application administration, troubleshooting, configuration, upgrades, patching, deployment, and production support
  • Strong experience working with Azure infrastructure, including Azure Portal, application servers, file shares, storage, connectivity, backup, and environment readiness
  • Experience with application and database installation, configuration, and maintenance
  • Knowledge of IAM, including user provisioning and de-provisioning automation
  • Experience supporting security reviews, infrastructure requirements, compliance, validation, and operational readiness
  • Strong experience creating and maintaining runbooks, support procedures, knowledge articles, escalation paths, and operational documentation
  • Experience with P1 incident management, production troubleshooting, ticket triage, and issue resolution
  • Experience coordinating with Infrastructure, Security, IAM, Enterprise Architecture, vendors, and business stakeholders
  • Strong vendor management experience, including SLA adherence, incident trends, service quality, and continuous improvement
  • Strong understanding of Life Sciences scientific data management, with exposure to protein analysis, mass spectrometry, bioinformatics, or related applications preferred
  • Bachelor's degree in Computer Science or a related technical field preferred
Key Responsibilities
  • Serve as the IT managed services lead for applications supporting Translational Sciences and Development.
  • Provide hands-on technical support for application administration, troubleshooting, configuration, upgrades, and production operations.
  • Perform or coordinate application and database installation, configuration, patching, deployment, and validation activities.
  • Support applications and infrastructure within Azure environments.
  • Coordinate onboarding of new applications with Enterprise Architecture, Infrastructure, Security, IAM, and other IT teams.
  • Assess new applications and significant application changes for technical fit, hosting model, integrations, security, database requirements, compliance, and operational readiness.
  • Prepare technical materials for technology review boards, including solution summaries, architecture considerations, risks, dependencies, and recommendations.
  • Coordinate application onboarding, vulnerability remediation, environment setup, and production readiness.
  • Provide user support, including logging, triaging, responding to, and coordinating resolution of P1 and production issues.
  • Work with IAM teams to automate user access provisioning and de-provisioning where feasible.
  • Create and maintain runbooks, support documentation, escalation procedures, and operational readiness materials.
  • Monitor vendor performance, SLA adherence, operational metrics, recurring issues, and service quality.
  • Communicate risks, issues, decisions, and status updates to IT leadership, business stakeholders, vendors, and cross-functional teams.
  • Drive continuous improvement while maintaining production stability and a strong customer-service mindset.
Ideal Candidate

A senior Application Support & Development Engineer / Life Sciences IT Engineer with strong hands-on experience supporting Life Sciences applications, Azure infrastructure, application administration, IAM, production support, validation, security, and operational readiness, combined with strong vendor management, technical leadership, stakeholder coordination, and troubleshooting skills.