Remote Application Support Engineer Jobs in Maryland

inHance, a division of Harris; is seeking an Application Consultant who will thrive in a people-first culture and a close-knit community.

We're looking for someone energetic and passionate about making a difference.

In this role, you'll engage in installations, implementations, training, testing, problem resolution, and coordinating data conversions across all inHANCE platforms. But that's just the beginning. We're seeking candidates with a strong desire to learn, embrace new challenges, and grow into positions of increased responsibility.

Flexibility is key, as you'll have the opportunity to take on a variety of tasks beyond the listed duties. If you're ready to make a meaningful impact and be part of a supportive, community-focused team, we want you to join us. Apply today and start your journey with inHANCE at Harris.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Preference will be given to candidates who can work in CST timezone.

Salary:

50K - 60K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

• Perform implementation tasks, training, consulting, and other implementation and/or support services for implementation customers on the inHANCE product line. These services will include a combination of virtual and onsite methods.
• Interpret requirements and define necessary system setups.
• Respond to incoming implementation support calls and resolve issues accordingly.
• Develop a close working relationship with Project Coordinators and primary contacts at each client site to ensure that the site is prepared for implementation and training activities as well as to ensure material presented meets the specific needs of the client.
• Project coordination and management could be required on individual project basis.
• Develop good working relationship with staff in Professional Services, Customer Support and Development in order to trouble-shoot technical and functional questions that may arise during the implementation process.
• Provide feedback to the Project Coordinator, Management, and other team members to help improve the product or aid in the overall implementation process.
• Maximize and maintain current knowledge and awareness of Harris software applications and related technologies.
• Coordinate the retrieval of source data and review to ensure we have the required data for conversion.
• Cleanse and integrate data and coordinate any conversion assistance needed from Development.
• Test all data conversions and review newly converted data with client to ensure accuracy of the conversion.
• Database skills and the ability to perform queries in SQL is an asset.
• Documentation and communication of work tasks is a critical part of this position.
• Updating internal tracking systems and time entry.
• Position will require to provide customer support as needed.
• Other duties may be assigned as needed to meet changing Business Needs.
• Position will require some travel, up to 25% in US & Canada.

What we are looking for:

• At least five years of experience in the field of being a software application consultant/implementation specialist.
• Previous training experience in software applications.
• Good troubleshooting and analytical thinking to resolve issues.
• Strong working knowledge of Microsoft Office applications.
• Working knowledge of Windows 10 & 11/ Windows Server 2016+.
• Customer service experience is essential.
• Strong time management, planning and organizing skills are required.
• Ability to interpret business requirements and recommend solutions that will meet customer needs.
• Must demonstrate patience and strong communication skills, with the ability to work effectively across both technical and non-technical audiences.
• Excellent oral and written communication skills.
• Excellent documentation skills.

What would make you stand out:

• Utility billing knowledge.
• Financial/Accounting knowledge.
• Previous project management.
• Knowledge of relational databases and relational database applications.
• Knowledge of SQL Server, SQL SSMS and writing SQL Queries.
• Experience with data migrations, database tables/layouts and ability to write scripts to convert data from existing system to inHANCE database structure.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About inHance:

With over 35 years of experience in the utility industry, we are confident that few understand the market better than inHance. inHance strives to maintain integrity throughout all our business practices. We are able to offer the stability of those trusted companies to our target market at a fraction of the cost.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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